-
November 2023 by JoAnn H.
Negligent Service DO NOT TAKE YOUR VEHICLE THERE FOR SERVICE***********!!!!!!!!!!!I brought my brand-new K5 in for a routine oil change. The "new guy" apparently did not put the oil filter on correctly and ALL of the oil spilled out about a mile down the road, causing my car to shut down. My car had to be towed back to the dealership. The service manager and general manager were NOT apologetic at all. So unprofessional and negligent. Horrible people.
-
August 2023 by Chontelle Colson
I want to thank Bernadette Passarello for being so kind and understanding of my situation and helping me get the best price for my trade in and for the new one. I highly recommend Bernadette if you are wanting someone who is knowledgeable, professional and caring. I can’t speak highly enough about her she was awesome!!!!
-
August 2023 by Sara Johnson
This place likes to trick you. Do not trust a single person here. They are all liars. My mom got a car from then and then not even a 8 months later the car is falling apart and they refuse to do anything about it. They will sell you a dud do not even buy a keychain from them.
-
August 2023 by Greg Marzola
The repair technicians are exceptionally knowledgeable ! Evan M. is the technician that assisted us. Please don't let his age fool you ! He is densely packed with all things Kia, and is the shop foreman. He talked us through our repair, needed parts, and cost. That place would be lost without this fine young man.
-
July 2023 by Chrystal Heward
I purchased a 2017 Fiat 500 on July 5, 2023. Supposed to be under warranty by Buchanan for 30 days. The salesman broke the door handle off after I test drove it. The service guys knocked the driver's side window off the tract while fixing the door handle. A few days later the window fell off tract while I had it. The navigation system doesn't work, but they said they are done with this car. It hasn't been 30 days yet!?
-
June 2023 by Caitlyn Merrill
my experience with this dealership was great. Rick was an amazing salesman and was one of the main reasons i ended up leaving with the car that i wanted. They were very professional and friendly. i definitely recommend this dealership.
-
June 2023 by Katy M.
Do NOT take your car here. I've taken my Kia here several times and they've spiked up prices and even told me the complete opposite thing was wrong with my car (always get a second opinion). Last time I took my car was for a recall which they refused to fix even though I have paperwork. Ever since I brought my car home it will not hold a charge for me to realize they broke a part of my battery and didn't tell me so now I have to replace the battery. When I initially picked the car up it was dead and they acted surprised but they most likely knew why. It wouldn't have been a big deal if they would've just communicated that someone made an accident! I will never buy another Kia and I will never go to this business again.
-
May 2023 by Ravi Shankar Srinivas
Bought a new Kia Telluride and everything was looking good until I got into issues. In a week I noticed issues with the headlight not fit properly and fabric damage in the interior. I did report the issues and they never responded to my emails or calls, now working with Kia customer care to resolve them. Choosing Kia Finance after running 3 hard inquiries!!! Which they could have done it initially.Replying to the comment (I am sorry about your issues with the fit and finish on your new Telluride, I do understand that you were sent to a dealer closer to you and are currently working with Kia customer care who are the parties that can assist you.)I did visit the nearby dealership, they told me they will fix only when I purchase through their dealership. They also mentioned before delivering to the customer, dealership should check for defects and file claim to the manufacturer.Latest update: No resolution from Kia nor dealership so far. It's like I made a mistake buying a defective car.
-
May 2023 by Jessica Close
Great customer service! My car needed a software update and I waited while they did it. It took about a hour as they quoted. The waiting room is interesting, looks like a barn kinda but had a tv. It was secluded, quiet and the chairs were comfy enough that I fell asleep for a few minutes. They thoroughly explained what the update did and also explained the cause of a minor issue I was having with my phone connecting. I should’ve noted their names but there was a young lady and a young man that helped me and they were both fantastic. They asked if I had any other issues, I did not but they were more than willing to help if I did. I will go to this Kia from now on for all of my service needs.
-
May 2023 by Kevin O'Brien
Great buying experience. No pressure, kept an eye out for the car we were seeking, and notified us when it was coming in stock. Chris knew the product really well and gave a great orientation to the vehicle features.
-
May 2023 by Rebecca Fleming
Incredible experience with Buchanan Kia in Westminster! All the team members were nice, helpful, friendly, and professional! Would recommend them at any time for your next car purchase.
-
May 2023 by Brenda Dembosky
I was blessed beyond measure .The service Manager Jim just blew me away with his high level of competence, his clear communication,and his additude of genuinely caring that my experience at Buchanan Kia was positive. I love Buchanan Kia.Greatest staff ever in the service department.
-
April 2023 by the hide & seekers
I just picked up my new 2023 Kia Stinger GT2 as a replacement for my 2019 version. I was able to negotiate a favorable deal without even walking into this dealership as they were a bit out of market for me. Once we agreed on the deal, they prepared everything in advance of my arrival to the dealership and the execution of the sale was a breeze without even any add-on pressure tactics. This team is down to earth in this small town in Maryland, and not at all like the "leeches" of so many other dealers. I can't say enough good about the team that serviced me; Tommy the GSM, Chris my floor lead, and Kenny in finance. Also, a shout out to Tiffany, whom I did not meet but who handles the administrative paperwork to include handling my out of state taxes and registration. If I ever buy another Kia, this place will be at the very top of my list despite the distance. Thanks Buchanan Kia!
-
April 2023 by Jing Chen
I bought a Kia carnival here. It was such a pleasant experience. Sales consultant Rick is so nice. Although my house is more than an hour away from here, I would still like to come here.
-
April 2023 by Jing C.
I bought a Kia carnival here. It was such a pleasant experience. Sales consultant Rick is so nice. Although my house is more than an hour away from here, I would still like to come here.
