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October 2024 by Tish
New to the area, and didn’t want to make a drive for something small and routine.
Dr. Macenas was great - kudos to him.
I took my dog in to get his anal glands expressed, which is typically a 5-minute tech visit elsewhere. I was not expecting to pay triple the price for something so minor. Left a slight bad taste in my mouth so not sure if I’ll return.
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October 2024 by Patricia Beachley
Excellent customer service. Dr. Was excellent. Explained to us the problem in detail. Very polite and knowledgeable. 100% recommended.
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October 2024 by Jonathan Darr
Dr. Mecenas has been our vet of choice for over 15yrs and has seen us through some very hard times. We recently brought our new family member, bodhi, to him for his shots and look forward to our continued visits. Charles is very friendly and kind, willing to spend time explaining options and making informed recommendations based on his years of experience. Having worked at emergency clinics and owning his day practice he is well equipped to handle any problem your pet may encounter.
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September 2024 by Sara Simpson
I just recently became a new client bc we just moved here. I have 4 dogs and 2 are epileptic. I called her new dr to call her in a refill after we spent $500 there with zero answers for them to tell me that if I do not use their personal online pharmacy in which the medication is $73 more that I have to pay $16 for them to call the prescription in to her regular pharmacy. I spent 20 mins arguing with the Dr of this clinic over $16 and a 2 minute refill call in. Any Dr that truly loves animals would never charge a fee to make a phone call!! Now I have to try to figure something out bc she has one pill left and will likely seize if she goes one day without the meds. I refuse to pay that ridiculous charge! I spent over $700 on my other dog in there bc he has an eye infection that the Dr has no clue whats wrong and it's been over a month and his eye still looks horrible. Seems to be very money hungry and he should be ashamed of himself! I felt bad for the receptionist bc she completely agreed with me. I will be pulling my dogs from his practice ASAP. What a joke! A Dr for dogs that charges to call in prescriptions bc you don't wanna pay his online pharmacy prices! Bad enough I paid $200 for some eye drops! Crazy!!
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August 2024 by Aleshia Oland
Dr Mercenas has a true connection and a wonderful approach with all animals. We have a male husky-shepherd mix that is very leery of strangers, especially males. We were concerned upon his first visit about how he would react to the doctor. Amazingly, our Diesel was completely relaxed and comfortable throughout his entire visit with the doctor. He seemed to innately trust him, and didn’t even flinch when he had to receive his vaccinations. This is my third experience with this kind of true calming effect that Dr Mercenas has on animals.
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August 2024 by Brenda Miller
Love going to this vet he is so good with my furbabies
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August 2024 by tara west
Thanks so much for quickly getting my pup in for an emergency visit on a Friday afternoon! I really appreciated the kind and prompt treatment for my baby dog!
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July 2024 by patricia hamilton
Very kind staff and doctor at vet clinic. Always get you an appt. When needed.i give them a 4 star for the great service they
Offer to our pets.
Pat Hamilton
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July 2024 by dawn bellinger
Dr. Mecenas comes across competent but he is quiet and maniacal. He can barely find and stick a vein and he doesn't know his patients. I am filing my complaints with all interested parties. I have time today! I tried getting my script for one week and was lied to about being emailed and passed around on the phone by incompetnent and shady staff. If you tried to email me a script and I called and let you know I did not receive said script, why did you not simply go into the email account and look in their sent folder to verify and resend it? I don't like to disparage the youth because I was once young.And I know that the youth has been dealt a bad hand, but what does that have to do with problem solvingsomthing very simple. It's not complex which is how I knew that they were playing games with me. I admit to losing my patience but in the face of dishonesty it's hard to maintain compusure sometimes. The staff tried to force me to use their pharmacy which is against the law. Just like a shady optometrist office. After I used direct language to explain my consumer rights, I was told that I hurt people's feelings. I don't have to coddle your feelings. There is no other way to say I need my script except to say it directly. They make my brain hurt. He has young inexperienced people working there including his son, Tristan, the "office manager" who is a mushmouth troglodyte but thinks they have a high IQ. Delusional. I decided to drive 35 mins up there instead of resting before work to speak to Mecenas in person because not going to let people be dodgy and hide behind the phone. He proceeds to tell me there was an admin cost to working with an outside pharmacy and I may have paid it but I wasn't explained any of this beforehand. I'm not doing this shady business with them. Instead, I received a script in hand and took my medical records with me .
I didn't have any of these issues with the prior staff. Always genuinely pleasant and helpful. What a loss but a gain for another practice.
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May 2024 by Lynda
Dr. Mecenas has been our vet for 12 years, caring for our animals and being there in our most vulnerable moments as we said goodbye to each of them. I am convinced there is not a more compassionate vet in all of this part of Maryland. He goes above and beyond the expectations of care and handles all parts of pet ownership with kindness and dignity. I cannot recommend his practice enough and five stars is not sufficient for all he has done for our family.
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April 2024 by Lauren Barnard
Dr M is a cut above! We had a bad experience at another local vet who didn’t take my concerns seriously with my boy cat peeing on us and our closet doors. They kept saying it was behavioral but turns out it was the start of a blockage and Gilbert needed immediate surgery. The ER vet wanted $4,000 on top of the $2,300 we already spent to keep him there for 2 days before they knew exactly what was wrong and I called over a dozen vets and Dr. M was the only one who would take Gilbert last minute. I told him our entire story and told him what we could afford and he honored the amount I said we could do. We immediately switched over to his practice and have loved him ever since. I completely trust him! Our old vet said they wanted 4k to extract 2 of our cats teeth and he said that she’s not there yet and he’d only do 1 for a fraction of the cost. He’s not out to take your money but to actually help your pet and we appreciate that! He truly saved Gilbert’s life!
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April 2024 by V Anne W.
Great staff! The office staff and vet techs are excellent - easy to get an appointment, quick check in and out, friendly, gentle, playful, kind, and responsive with after visit paperwork. Because of the staff, I rated the clinic a 5. Dr. Macenes (Macenes?), however, was the worst vet I have ever visited and there is no way he will ever get near another pet of mine. We had just moved to the area and his clinic was nearby. He was rude, condescending (I am not a 10 year old but rather a 57 yo woman with several long-lived dogs since I was 5 and with a Doctorate in Medical Sciences). He was belligerent, verbally insulting to me and our dog, confrontational, uncompromising, unyielding, and uninformed, Every question I asked made him angrier until he dismissed us from his office. Please beware.
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March 2024 by Marc Scott
Good vet and staff — provide good care, reasonable cost.
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March 2024 by Nichelle Smith
I've been going to the animal care clinic since 2017, as well as my other family members. We love Dr. Mecenas. He's an amazing vet who really listens to you and provides great care for our pets. However, the other staff at this clinic are not great at all. After they shadily removed a beloved employee at this clinic (and lied to patrons about why they left) the quality of customer service has dwindled completely. The people on the phones have a major attitude problem and are regularly rude. Also, the cost of services has increased dramatically, making it near impossible to afford vet care. I'm so sad to be switching to a new vet but it has to be done.
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March 2024 by Julie Castleman
We take all 7 of our beloved family animals to Animal Care Clinic! Dr. Mecenas is wonderful and caring...as are his staff!! Looking for a great vet for your family animals? Get in touch with the Animal Care Clinic!!
