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July 2024 by Mike Lee
By far, the worst experience I've ever had. Ever. I drove 45 minutes to deal specifically with a black-owned business. Read this before you get services and do not (I repeat, do not) support this company.
I was lied to, up charged, and the owner of the company had no interest in a solution. I talked to the owner over the phone (in which there's no way to know if its a receptionist or staff), he said come in as quickly as you can. I drove the 45 minutes for the service and my car was assessed by a young lady, not the owner. While she was assessing my car, I explained to her exactly what I need, the fact that there was water damage on the drivers side from a leak and that is my ONLY concern. I told them I don't even want the outside of the car washed or detailed, just fix the internal issue.
With the assessment the price went from $165 to $300. No problem. However, when the service is done, the car still smells. The owner comes out and tell me that I didn't tell him about the damage EVEN though he wasn't the person to assess the car, at all. I explained to him that I told the lady who assessed my car everything. Thats the entire point of assessing a car. He continued to interrupt me over and over, blatantly told me he wasn't going to let me talk, accused me of not mentioning it (which qas blatant lie) and then pretty much told me to go on about my business. No solution, no empathy, no business etiquette at all. Of course, I'm floored by this selection of service.
I've never in my life left a bad review for a black owned business. I subscribe to, "if you don't have anything nice to say, don't say anything at all" but when he decided to stand nose to nose with me as if I'm not a paying customer, I couldn't help but to let people know there are hundreds of business owners who would do business a better way. The dude literally said to me "it best that you leave right now because Im starting to get pissed off"... Like, what?! Highly highly disappointed after driving past several service providers specifically do business here. I'm in shock. If I could give them a zero, I would.
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May 2024 by Charles Edwards, II
If I could give this company 0 stars, I would based on my most recent experience.
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December 2023 by stefon jackson
Tinted both my vehicles and excellent service. Great owner and staff
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November 2023 by Phyllis Poston
Mr. Oliver did an outstanding job detailing my car. After he finished with it, it looked like I just drove it from the showroom. The staff at Sir Wax A-Lot is great! They do a through job washing and cleaning your car. I highly recommend this business to anyone. They are the best.
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September 2023 by Tymeen Jackson
Never had my car wash to perfection like this
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September 2023 by Ronald Moses
3 star
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August 2023 by Mary Douglas
I’ve been coming to Sir-Wax A lot for over 20 years. The service has drastically decreased. They aren’t as meticulous about cleaning the car as the used to be. On several occasions, I’ve had to ask them to re-wipe or dry spots, etc. They have increased the prices while the level of service has decreased. I’ve patronized this business because I like to support small businesses; however, this will be my last time at this establishment. I drove up and saw that there was another increase to price which I accepted. Now, they are charging a higher rate for a wash in addition to a $15 fee for the interior. I decided okay, I’ll pay that; however, once they started cleaning my car, the owner came and said your interior will be $25. I asked why, I have leather seats and my floor mats are rubber, so you are only wiping down my seats, vacuuming, and rinsing the mats. Furthermore, you don’t touch the mats in my back hatch ever. I asked, what is the price increase for? He responded detailing. This will be my last time getting my car wash at Sir Wax A-Lot. I recommend you to go elsewhere if you want a great overall experience for getting a car wash. $90… for what!!!
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August 2023 by Clint C.
I got my windows tinted. They' have great service black owned.They now have a customer for life.
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June 2023 by M J
It was my first and will be my last time here. Got quote from employee Christy or Chris while making an appointment, and upon returning to drop off vehicle the very next day, owner and/or manager attempted to nullify/change quoted price to a higher price. After much delay, he then authorized workers to start working on my vehicle. Upon returning to pickup vehicle, I noticed that the floor mats weren’t properly shampooed/cleaned, and were placed inside my truck in an attempt to conceal this fact. I paid & left.
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June 2023 by Derek Willis
Amazing work! They take excellent care to make sure your car is spotless. 10/10
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April 2023 by Rita B
I will never ever visit this location again. As I pulled up, I called to see if I needed to make an appointment and where to pull in because there were a lot of cars there. The guy who answered the phone was extremely rude. I asked if I should pull around back and he stated “Mam, is this you on the car.” I said yes. He says “are you kidding me, you could’ve walked in here and asked all the questions you needed to ask, I’m about to hang up.” He actually hung up the phone. He did not know if I was handicapped, had my children in the car, or was in pain. He was as extremely rude. I had a right to call and ask any questions I needed. This is why I’m skeptical on patronizing black owned businesses. Customer service is always terrible. I will never come here again or refer anyone.
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January 2023 by F4i Fatz
I only allow two locations to clean my vehicle...this is definitely one of them. Prices are reasonable, and quality of work is outstanding.
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December 2022 by Nidia Salgado
Still disputing a charges of $75 paid online for car wash. Owner claims he does not managed the website and he doesn’t know where my $75 went to. I paid online $75 and again in person since I was told the $75 online payment would not go through as the website was not being managed by them.
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October 2022 by Lex W.
Always A1 service!!! From the owner, the hard workers and the very polite and professional receptionist.
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October 2022 by Derick rodgers
I had a 10am appointment. I didn't get my car back till 7pm. I was told to show back up at 5pm and they stated they still had the outside to do. So obviously a appointment doesn't mean anything. I didn't get the full service I was paying for but charged 395 for interior shampoo and dressing didn't get the wax or clay bar cleaning.. all included it was supposed to be 325. The interior was shampooed well but I have to air out the truck some of the seats were still damp. Floor mats were not put back in place. Front window has swirl marks like they used a rag to clean the window. Tint looks good so far. Their focus was more on the regular washes then the appointment. Time management not the best especially being a first time customer.
