Pohanka Honda, a trusted dealership, has consistently provided excellent service and customer satisfaction. The service manager Martin, Delonta, and the salesperson Shavon have been praised for their professionalism, helpfulness, and friendly demeanor, even during the sometimes frustrating negotiation process. Despite an older vehicle, the customer's loyalty as a long-time Honda owner was recognized and valued by the staff, who ultimately facilitated a successful deal. Customers have had equally positive experiences with the sales and finance teams, including Michael, Ed, and Hakeem. First-time buyers have appreciated the team's knowledgeability, patience, and ability to address all their questions in a clear and understandable manner. The service department, led by Kevin and Marcus, has also been commended for their timely, honest, and quality work, with customers regularly receiving follow-up calls and helpful recommendations. Overall, Pohanka Honda's dedication to customer service, expertise, and commitment to maintaining long-term relationships has earned it a reputation as a trusted and reliable dealership among its loyal clientele.
My service associate is “Z”. He has managed my service needs for three years. His exemplary service persuaded me to purchase the vehicle I was leasing from Pohanka. He is definitely a value added member to Pohanka. Congratulations to you keep up the great work
November 2025
It took a little longer than I expected but the repair was completed and the staff were very helpful
November 2025
Friendly service advisors and I loved the massage chairs in the waiting area.
