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October 2023 by Ceci
This is the worst BJ’s whole club I’ve ever dealt with in my entire life. I went to have my tire replaced a week ago. I was given the run arounds by the manager Jason whom never returned my calls when I’d call. He claimed that the only store that had the tire I had purchased for my car was in Baltimore. I called the Alexandria,VA store last night after a horrible encounter at the capital heights BJ. I spoke to Frank who mentioned that they did have the tire available. The staff who I had the bad encounter at the capital heights location was high as can be. Told me that if I didn’t like how they serviced me to take it to the supervisor. He should have been fired on the spot. I’m so happy I didn’t get my tire done there. They would have probably left my tire loose or worse. So please, don’t go to this store!!! Stay far away as possible, man did I dodge a bullet.
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October 2023 by Patience Leposo
The most terrible customer service I ever experienced. I wish I read the reviews before buying tires here, the guy who was serving me was so unprofessional & was watching something on his cellphone. Didn’t call me when my tires arrived, even after calling I had to constantly prompt answers from this guy, very disappointed. They must have forced these guys to work.
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July 2023 by Allanda R.
I went to this location yesterday and got 7 items. When I got in line, everyone was forced to use self checkout as the were no cashiers on the regular lines. I usually am able to scan my mobile card on the BJs app at self check out but for some reason I couldn't and so like everyone else I had to press the button for assistance. Now irritated because there are like 8 self checkout lines and the only two ladies are helping the elderly people scan items (not an issue). My issue was THEY REMOVED ALL THE HAND HELD SCANNERS FROM SELF CHECKOUT. This is why the machine would not read my mobile app card. So I had to wait for one of them to finish with the people they were ringing up items to come and place the scanner on the doc where I was then I was able to scan my card. Now after I scanned something I have to place it on the sensor thing or you can't scan the next item. An extra step that would be avoided it I could use the hand held scanner. Everyone was complaining and asking for a scanner. Her response was well if people stop stealing and not scanning every item y'all would have scanners. This man said we'll get rid of self checkout and y'all get back on the register. I agree because it doesn't make sense for us to be working like this. That's why there is someone at the door counting items especially when your receipts are yellow because you went to self checkout.
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May 2023 by Milan Stevanovic
I was very tolerant until now. This is third time I asked to criss-cross tires and balance them. They just switched whatever and never bothered to balance. I understand that you don't don't like your job, but you need to quit and not messing up other ppl car.
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April 2023 by Denise R.
Yesterday- (4/29/23) Tire center hours stated on line and on door 9:00-8:00, not one soul present at 6:00..ghost town. I go into the store and the store manager said they're short staffed and, OH ! , you must have an appointment anyway (not stated online or on tire center door). Of course, I shop in the store and purchase more than planned and my membership renewal comes up--I say " NO" and I'm charged $110 anyway. I realize this at the car and go back for a refund. No, I will not be renewing...NO!!!
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March 2023 by Sabrina Parke
I got 4 new tires there a little over a year ago had a great experience well tonight one was flat so I called because triple A needed to tow it somewhere I have warranty to wanted to bring it here but the guy that answered was super rude with me and said you have to have an appointment blah blah you probably need a new tire what size told him he said we have none. Wouldn't let me bring it to get checked and possibly use my warranty but that's okay found an awesome tore shop down the street that patched it and had it ready in an hour. I will never go here again I guess that's what happens woth big corporations they are crappie and don't care. Gor to another small tire shop down the street support small businesses woth good customer service
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March 2023 by Jacqueline T.
At BJs today and only one person working the line. Now they have 8 self checkout line but if you have more then 15 items you can't use them. Now their is no one using self checkout and the one line open is long ass hell. BJs pleas do better. Angry member. I left and went to Costco.
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October 2022 by Comply in the Nations Capitol
My wife purchased four new tires for her ride. Within 30 days on dry pavement the new tires were squealing at a low rate of speed. My wife returned to the tire center and the staff looked up the sale and examined the tires and asked my wife whether she wanted to buy new tires. Then BJ’s stated that it is normal for tires to squeal on dry pavement. When contacting BJ’s HQ they indicated that the issue is between. the customer and the tire center that they have nothing to do with it. When we called BJ’s again we were informed that they tires may be returned within 30 days for a refund but after 31 days the tires can be repaired if flat. No other remedy is available. After researching on Google it appears that BJ’s routinely sells tires that are dry rotted. which explains why they do not stand behind the products they sell. If you are looking for new tires, go to a bona fide tire retailer not a price club like BJ’s because you will be disappointed. Not only are never shopping at BJ’s again, even if they offer us a free membership we will never ever shop there again! BJ’s bites.
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October 2022 by T-pain Washington
I work here it’s always well stocked up hardly run out of things
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August 2022 by Mary Campestrin
I have a flat tire and bjs tire center system was down when I got there. The guy told he was alone and couldn’t take a walk but he would call us back. Well that didn’t happened and we need our tire fixed asap! Two days after I tried calling the tire center and no one is answering. I hope someone will call us soon and there is no way to set up an appointment online.
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April 2022 by Dee M.
THREE WEEKS AGO: - Paid $100 for subscription to same day deliver. At 1st attempt 3 separate orders cancelled. -Was overcharged almost $200 for electronic listed at $264 when I put it in my cart but after church out it was&399 - had to hold on over an hour to speak to someone who told me they would call me back. -the store shipped the box without any covering/privacy and it's stolen. -I request a refund and re-order the product before getting the refund for the first "lost one" -a week later the 2nd order got "lost" by fedex -I'm out over $500 no product no refund 4hours spent on hold/explaining & explaining the problem to my own frustration. HOW DO THEY DO BUSINESS THIS WAY??? .
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November 2021 by Melissa Stover
Everything is fresh set up neatly clean store & customers service is very helpful
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October 2021 by Lynette T.
Took my monthly trip to BJ's yesterday and no sooner I got in the door a young lady asked me about home improvements. What would I improve first. I told her I'm already starting a process of remodeling and she moved along. By the time I'm looking at the ground Turkey another young lady approached me and asks if I've received my $10 BJ's gift card. I told her no. So she goes on to ask me about my electric company and bill. I told her I have no interest in changing companies and also she should have presented the convo as have you received the gift card from BJ's for the electricity promotion. So she goes on to say you don't have to change and asks me further about my bill. Now I'm over at the butter and she goes on talking about this company. I pulled my mask down smiling and told her I'm trying to be polite as possible, because at this point how many more ways can I tell you I'm not interested. She then pulls her mask down and says I don't have to be polite just say you aren't interested and kind of storms off. I could have kicked her smooth up her butt as she walked away. She was irritating as hell. I hope nobody comes up to me again when I'm there unless they want me to try some food. Oh and couldn't find the toilet paper, so I ask a young lady and she goes BACK to where there is none to tell me there is none. So as I walk out of the aisle and make a left, there was an entire end cap of some off brand, but I grabbed one anyways. BJ's, teach your employees to ask the stockers or something because we could have saved a lot of time relooking where I said there was none.
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September 2021 by Amanda (WhatsDaHype)
Great customer service from Glenn and Toni. I got my tires rotated and balanced. I made an appointment and the job was completed within 30 minutes.
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July 2021 by WhatsDaHype
Great customer service from Glenn and Toni. I got my tires rotated and balanced. I made an appointment and the job was completed within 30 minutes.
