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November 2023 by Jonathan D.
Bought a pre-owned vehicle and within the first month it had problems from the previous owner...This dealer does not look into their inventory before selling it. They sell preowned vehicles, as is with mechanical issues and refuse to work with their customers. Horrible customer service, they just want their money.
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November 2023 by Slow_Biker88
I had some questions on a used car I was looking to purchase. I'm out of state so stopping in wasn't going to work. I called and spoke with Eid, he was very helpful and was able to answer my questions. The questions he didnt know he was able to promptly get them answered by someone who did know.We were able to quickly work out a deal over the phone and I drove down the following day. Overall my experience was very pleasant and straight forward. I did not have to spend hours there trying to be sold on anything else. Eid and his co-workers were very professional and great to work with. I highly recommend!
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November 2023 by Leah Davis
The buying process was easy and transparent. Andrew was extremely responsive via email and worked very hard to help me find a vehicle with the trim and packages that I was looking for. The manager, James, was also responsive and easy to work with, as were Lovely and Kayla in Customer Relations and Finance.
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November 2023 by Vance Winters
The entire team here are great!! There's a specific person I recommend everyone to see when needing help here... Marjorie Fortin. She's not only awesome but she definitely knows her stuff and is super friendly. From my first encounter with her and her levels of service, I felt like it was cheating is I had to deal with anyone else. She's one of the reasons I use the service and pay the dealer pricing versus side shops. Everyone at Waldorf Toyota are great but when you find "that one" you tend to return to the same person. Toyota gets a thumbs up from me each and every visit.
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November 2023 by Michelle W.
Horrible customer service!!! We came here a few months ago and simply wanted to look at the new Sequoia and price them. They had one that had just arrived but it was a pre order for another customer. It's ok we didn't want to drive it just look inside to see how roomy it was. Only the front doors unlocked and we really wanted to see the trunk room but the sales employee was too damn lazy telling us the Service Department had the keys and we are looking at him like ok are you gonna get them? Ok so then the employee tried his best to get us to put a deposit on a new truck and we are like wait you wont even let us see the trunk why would we put a deposit on? He proceeded to tell us they only got Orders in and it was rare to have one for us to just see. Ok whatever my biggest mistake was giving him my phone number. This guy starts calling me telling me he has a Highlander that would be perfect for my family. Needless to say I blocked this fool after his last call telling me the truck we saw fell through on the contract and he now could let us see the trunk. Like no man just no. We went to Prince Frederick Toyota and Jason went over and above on customer service. He explained everything and then some and let us see any and everything we wanted to. What's sad is the GM for Toyota in Waldorf was there and asked what they could do for us to purchase from them. We told him all we wanted to do was see the trunk. Not even he made the effort. This goes to show if you don't have good customer service skills you won't get the customers.
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November 2023 by Edwin Tabarez
I came to get an oil change for the first time with my new Lexus. The lady in the service department was helpful. My complaint is with whomever did the oil change. They left oil finger prints on the hood, door, and on my seat. My car is tan leather inside, and I had just gone to the car wash. For a $100 oil change, the mechanic should remove gloves or let someone else drive the vehicle.....
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October 2023 by Malisa Williams
Highly recommend Waldorf Toyota! Earnest Winston went above and beyond to help me find a car that I am very happy with! He made sure to take care of as much of the paperwork before hand and everything went smoothly from beginning until the end! Car is amazing! Best car buying experience I have ever had!!Thank you Earnest??
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October 2023 by BreAnne Estell
I have to give Dominic in the Used Sales department a standing ovation!!! My daughter and I just came in to test drive the new Corolla Cross, which the dealership did not have any and we ended up testing a RAV4, but with Dominic‘s help we were able to put a deposit a Cross that was coming in and he even assisted us with the shipping to another state. He was very responsive to our questions and called us back promptly when he was not able to be reached by phone. Dominic went over and beyond to make sure that everything was transparent and went smooth during the whole buying process. I would highly recommend him to anyone who currently looking for a vehicle! Thanks a lot Dominic for all your help!
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October 2023 by devon gross
We have dealt with Waldorf Toyota many times due to their great customer service . Ernest is a great salesman along with the management team all very helpful . This is the 5 vehicle we have bought with them . We love Toyotas and keep them into the 300,000 mile marker . If you need a new car this is the place . Newest one a replacement after Bambi took out the old one.
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October 2023 by Bobbi Sue Berkebile
I recently had a fantastic experience at Toyota of Waldorf, and I can't say enough good things about our sales representative, Robert Halter. From the moment we stepped into the dealership, it was clear that they were focused on making our car-buying process smooth and stress-free.First and foremost, Robert Halter made our car-shopping experience a breeze. He was incredibly easy-going and never once made us feel pressured or rushed. Robert answered all our questions with patience and expertise. It was evident that he genuinely cared about finding us the right car, and we appreciated his honesty and transparency throughout the process.When it came to the financing part of our purchase, Kayla was an absolute pleasure to work with. She was not only professional but also very personable and approachable. She explained all the financing options clearly and helped us make an informed decision. What really stood out to us was her understanding and flexibility when we found a better interest rate elsewhere. Kayla didn't hesitate to accommodate our choice and made the entire financing process smooth and hassle-free.Unfortunately, the manager Tony would not match our CarMax offer on our trade. So, we did have to go another step and had to purchase new tags. Had he matched the trade we could have saved close to $1k on the new vehicle.Overall, my experience at Toyota of Waldorf was top-notch, thanks in large part to Rob Halter and Kayla's exceptional customer service. I'm confident that you'll be just as impressed with their team and the Toyota Camry as I am. Thank you, Rob and Kayla, for making my car-buying experience a positive one!
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October 2023 by Nicole H.
Lenyk and Jesus were amazing throughout the process. My daughter was in an accident and we had to get her into another vehicle quickly. They listened to all of our concerns and requested and we were in a car within a week! The day of the purchase, we were out of there within an hour, which was very important with our schedules. We are extremely pleased with the service and the vehicle overall. Lenyk is an expert in her area for sure and I would definitely recommend anyone to her!
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September 2023 by Tiffany G.
I financed a 2020 Toyota Corolla with an excellent interest rate here. I was very pleased with the customer service and assistance during the sale. However 6 days after purchase my brand new car was shot while parked and was inoperable before I could even driving! Having issues with my primary insurance this was the most devastating thing that could've happened to me. I also still was on the hook for a down payment. It was quite the battle but John Cooper never gave up! He worked with me to alleviate some of the financial burden and I am forever appreciative of that. Sometimes life happens and it was very nice to have a human interaction that was compassionate and considerate of this fact. Thanks John!
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September 2023 by Kristina Miller
Two words for you, TAMMY KUNTZ!!! If you need someone in your corner to help you get anything; especially to get in for service..she's the one! I trust the service department and Ms. Tammy so much that I drove all the way from Durham just to have them check out my car!! So fortunate that they were able to fit me in and make sure that I was safely okay to travel in my car!!! Thank you so much to Waldorf Toyota and most especially to Ms. Tammy!!!! I appreciate you!!
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September 2023 by David Weiss
We bought a car from Waldorf and our sales person was Jackie Ruiz. She was awesome. A real pleasure to work with, Friendly, professional, and responsive. Thanks to Jackie it was the best car buying experience we have ever had.
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September 2023 by Luther Washington
Never have any problems getting our Highlander service at Waldorf Toyota. Our service advisor always take care of us.We drop it off with her and she calls us if something is needed or when it’s ready. Marjorie Fortin is one of the best service advisor at Waldorf Toyota.
