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July 2024 by Kathy Bonaiuto
Darnel was very professional, knowledgeable and so helpful!!!! Give this man a raise because he was so awesome!!!!
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July 2024 by Sherie Robey
Friendly and helpful staff.
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June 2024 by Jordan Guinyard
Give my mans Zayd a raise, he held it down today ?. Helped me with a trade in and new case, everything was a smooth process for me and he was very patient. ‘Preciate the service
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May 2024 by Darrell G
Great Service
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October 2023 by Terri Threatt Virginia Joyner
The staff was very polite and knowledgeable. Definitely will stop by just to say hello.
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October 2023 by Dominique Covington
Great experience!
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September 2023 by Johnetta Weldon
Jerrell had a very nice personality. He showed concern for my needs. Just would like to have known the total expense of the accessories prior to me picking up the phone.
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August 2023 by Grant T.
Crazy sales tactics will cause a good company to lose good business. I recently visited the Verizon Store in Waldorf MD to upgrade my wife's phone. I understand that this transaction can be handled quite smoothly online, but I also know that if everyone turns to the online options for day to day purchases, the fewer the job opportunities for local businesses and job seekers. This location is very clean and organized. Location and operating hours are convenient, options and inventory seems plentiful. My only issue with the store itself was that they no longer provide restroom access to their customers. Given that our transaction time exceeded an hour, this is a real issue. In-lieu of allowing me access to their restroom, the salesperson suggest that I use the facilities at the next door restaurant. This is both inconvenient and a lack of regard for their customer base. Our sales professional was a new employee, on the job for about 2 weeks per his account. Once we sat down with our salesperson (sp), we stated our intentions what were to upgrade my wife's phone. We told the SP exactly the phone we wanted, type, color specs, etc. He gathered the information and went to the back to retrieve the phone...we assumed. He later came back empty handed and asking do we own a business. We discussed the business related discounts, but I chose to keep the service plan as is. The SP then retreated to the back again at which point I stepped away to go to the store next door for their restroom. When I returned, I noticed that the SP finally has the new phone. However, I noticed that the cases that he was trying to sell us were for a different model, the more advanced model. I ask to see the phone only to find that he conveniently ignored our requested selection and brought out a more expensive model. When I reiterated our choice, he seemed oblivious to our initial conversation. Given all of this back and forth, we were now there for about an hour and 20 mins and we still had not started any of the phone transferring process. When he retreated to the back again my wife informed me that she told him that the phone wasn't the correct version, but he ignored her and continued to process the transaction until I returned and made it clear that he brought out the wrong phone. This back and forth with discussions with his manager occurred a few more times. So to get the phone that we wanted, he stated that the phone was in a timed safe and it will take another 10 minutes before he would be able to retrieve the phone. This process was far too long to upgrade a phone. Now this process is akin to purchasing a car. Listen, admittedly this review seems all over the place and that is because the service was all over the place. Finally, he came back with the phone of our choice (however the original color choice was not available). Now begins the weird pricing information. When I asked him to give me the newly adjusted monthly bill he was all over the place. Begin talking about plan changes, etc. My God this was so damn frustrating when all we wanted to do is simply upgrade a phone, NO OTHER CHANGES!!! I've been a Verizon customer for about 20 years, several upgrades, etc. Never have I had service with so many issues. This SP even gave unflattering information about some other products that they sell. Finally we are ready to do the phone conversion but the math that he spoke of was simply not mathing!!! I proceeded to complete to upgrade online to check the math and when I showed his the accurate new billing cost, he ask if he can take my phone back to his manger, of who we never met, in the back to show her. Of course we declined that request so he went to speak with the manager yet again. The manager (Shay is her name) never came out to speak with us or check on why this was taking so long, or simply provide assistance to her new associate. As a result, we left and finished our phone upgrade on line. To Verizon Waldorf management, do better, be better. To the SP, before you attempt to sell anything else to a customer, handle the r
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August 2023 by Angela Berry
Wow just upgraded from an 8 to 14.
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August 2023 by Carolyn Sams
The representative was awesome!!!
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August 2023 by Kristin M
Sterling is great
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August 2023 by F. M.
Excellent customer service.
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August 2023 by Mo Jo
Great job!
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July 2023 by Darnell Burns
Overall great experience, employee was incredibly kind and understanding. Customer service is A1 10/10 Tory is awesome person
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June 2023 by India Hawkins
Shout out to Tory for being helpful and super friendly! You did an outstanding job helping me out!
