Bad day turned GREAT after meeting with Renee White at the Waldorf Branch. I'm greatly appreciative of her insight and connections within the community. Thank you so much!
March 2023
This was a bad bank when they were sun trust and that’s why I got rid of them ten years ago but they merged with BB&T which wasn’t good Truist is one of the worst banks in the country and their customer service are idiots as soon as I get another bank I will no longer do business with them
November 2022
Truist, the old BBT has lost every once of its prior customer service. Now, after closing TWO convenient locations we are forced to the ONLY branch in town which is a headache to get in & out. And don't count on both drive thru ATMs to work. One is only operational. The nice, friendly customer service- totally gone.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.