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November 2023 by Kristen turcios
This is not a Sephora. The stuff was super nice and super helpful. But I recognized only a few things that would be available at Sephora. Majority of items you can find in Target.
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October 2022 by Felecia Tice
Went to purchase makeup, all makeup was off the shelf and told the store was closing even though there was 30 minutes left and that all I could purchase was foundation
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September 2022 by Star
My favorite Sephora, customer service always great!
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August 2022 by Arielle Ramsey
They hardly have products and they don't give samples?? It would be best if they close this store permanently in Waldorf.
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April 2022 by Ambree Randolph
It's really nice and they Had amazing stuff.
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April 2022 by Leah Jay
Very small and poorly stocked!! I’d recommend going across the street to ulta beauty before coming here.
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February 2020 by Jessica
Waldorf is not a great store—it’s small and understaffed, but the staff I’ve dealt with have been wonderful, especially Princess. She was very polite and understanding with three customer groups at 5 minutes to closing (anyone checking the Google listing for hours should know they close at 9, not 9:30) and tried to help everyone.
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February 2020 by Corine Morgan
The staff was attentive and Kind. Princess especially was awesome!
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June 2019 by Marsha Lee
It's ok.
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February 2019 by Bruno Kiflom
This place is great all the ladies they're really nice and helpful I also have had no issues with finding an item I needed
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February 2019 by Shannon S.
So I went there yesterday. I was looking for NARS foundation but stopped when I saw the display of Fenty Beauty. The young lady ( short, brown skin, natural hair in a bun) saw me, stopped, never spoke, but waited for me to move. I walked over to another section and she went directly over to the Fenty Beauty to restock items. Again, never saying anything. It pisses me off to walk into a business and no one asks you if you need help or just hello. The other young lady sitting at the check out desk smiled and spoke. That's the only reason I gave two stars. The place was clean and well organized. Customer service sucked though.
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December 2018 by p joseph
While they dont have everything and it is small, it's Sepohora IN a JC Penny, so obviosly, they can't have everything. Recently purchased foundation and mascara - employee spent 25 min trying to match me. I suggest going in the middle of week and evenings. Saturday suck in retail- it just is the way it is
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October 2018 by Lauren D.
This store doesn't carry a lot of brands, Anyone who wears makeup knows how important it is to be able to try products in person. They didn't even carry Estée Lauder which is very popular. The area where makeup is displayed is always messy, makeup will be smeared everywhere. My final thought is that the lighting is terrible, I've gotten mismatched and the Sephora employees can't tell because of that.
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October 2018 by SiSi Noland
Horrible customer service they used to be great but now they are not accommodating at all.
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September 2018 by Brenda Johnson
Never have samples and understaffed. Will shop at Ulta, much better selection and better customer service