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March 2024 by Rose S
Staff was very helpful and friendly! Hard to come by good employees these days! Thank you!
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February 2024 by Marcia Barbee
I use to love going to this Petco for my dog's grooming. They did a really good job and the price was fair. However this past Sunday I brought in my little shihpoo for grooming. There was a stylist I have never seen before there and was assigned to do the grooming for my doggy. Normally when I take my dog there she is matted and I normally have to pay extra. It's due to the type of fur she has it mattes easily which is why I take her to the groomers rather do it myself. Well the stylist turned my dog away stating she is too matted and proceeded to try and use her clippers on her matted wet fur (it was raining) to see if they would go through. Of course they didn't and she stated this. I then told her that trying to run clippers through wet matted fur is going to be unsuccessful and that once the fur is dried it make work and also using scissors should help the process. She states that the fur will not dry because this type of fur and matting doesn't dry and she can't use scissors because the matting is coming out her skin. I take my dog home and proceed to dry her fur and cut off the mattes using scissors. I then rescheduled her grooming since i got the mattes out. Petco proceeded to call me the day before her grooming and stated that they could not see my dog unless she sees a vet without even see her in person to see that the mattes were gone because it is against their policy to groom matted dogs. So I told them that it was fine. I canceled my vital care membership and took my dog to petsmart who didn't have any issue with grooming my dog. So now we are new petsmart customers and after being a petco customer for over 20 years I don't think I'll be returning.
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February 2024 by Wanda Stokes
The store had the appointment on the wrong day so my dog did not receive a service. There was no apology that the day was incorrect.
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February 2024 by K Entrophy
Everyone was very helpful !! The animals all looked healthy and were well taken care of! Unfortunately one of the zoomed bulbs I purchased blew immediately when I turned it on. I believe that to be a manufacture issue.
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February 2024 by Andreus Narain
Understaffed. Dead fish in multiple tanks and will not sell fish at 7:30pm when they close at 8:00pm.
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November 2023 by brenda clayburn
Love this store. The employees seem truly concerned about you and your fur babies. They go out if their way to see that you are happy with your purchase and also get your rewards. Great experience every time. Maybe they can teach a customer service class to other retail establishments.
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November 2023 by Joanna Reynolds-Peters
Amanda Crehan is not only approachable, kind and more than willing to help you with your pet needs, she is also very knowledgeable about animals themselves. When speaking with her, you quickly see she has a love and passion for animals and wants to help pet owners with their individual needs and questions. I’m very grateful for her all her help and advice she was able to share with me. I hope Petco recognizes what an amazing employee they have.
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November 2023 by Natasha Hudson
It's hard to find items when I go because there is always stock in the isles. But the cashier was very good.
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October 2023 by Angela Collins
Not sure who is RESPONSIBLE but this store looks like an unattended Dollar General. There is stuff in boxes and carts everywhere. Nothing is hung up, it's as if no one cares...I've been in there on 2 occasions, thinking maybe it was just a one time thing, but UNFORTUNATELY it's the same way EVERYTIME! This is not Petco's standard...it's EMBARRASSING and NASTY! I hope someone address this. I won't know because I won't be going back to this store. I HIGHLY recommend bypassing this one and going to Laplata!!
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October 2023 by Elizabeth Jones
Horrible grooming experience. Paid $80 for my dog to come back with matts still in his hair. I called the store, and asked for a partial refund. (Some services MAY have been rendered, not completely convinced anything was actually done) I was told if they refund me I will be banned from using Petco in the future. Black mail, real classy Petco. Never again. Highly dissatisfied.
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October 2023 by April Johnson
I've been going to Petco grooming for years with the dogs that I had. But today I had a bad experience with one of the workers supposedly cutting and grinding my puppy nails.
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September 2023 by Charles Shaffer
We were greeted when coming in they provided assistance in finding what we needed, and then answered questions about certain other products we were interested in, but did not buy at the time
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September 2023 by Melania Atkins
Great experience, fast and friendly service. Knowledgeable staff and my dogs enjoyed the attention too!
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August 2023 by Michelle
I came here a while ago to look around and kill some time. The employees were extremely inappropriate. I told them "I'm just looking" and they said, I kid you not, " we'll just be over here watching you." It was blatant discrimination. Maybe because of my skin color, maybe because I'm young, but I don't know why they felt it was okay to say that and treat me that way. I haven't been back since. Absolutely disgusting.
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July 2023 by Emily Lusk
Threw away live meal worms and live calci worms. When called to ask if this is normal policy, they stated no and went in the usual corporate spiel about returned goods or bad goods but never addressed the fact that the worms were very much alive and left to die in both the heat and suffocation underneath the rest of the waste that likely doesn't belong there. The meal worms had started eating each other to try to survive. Maybe that was the confusion in bad. If you don't feed them they will still eat each other.