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November 2023 by Grant T.
I recently needed a new battery for the wife's SUV. After getting the run-around by the dealer, I decided to try an area franchise specialist; NTB. I'm glad I did. I called first and spoke to the manager, Leo. I told Leo my issue and asked if he could accommodate me later that afternoon. He was clear, and said that he had me covered if I could make it by a certain time. Once I arrived, he remembered speaking with me and was prepared to start on my vehicle ASAP. He and his team of auto technicians were quick and thorough. They brought me out to review their work to ensure that everything met my satisfaction. I felt so good about the professionalism and quality of service that I requested that they schedule me for other maintenance items. Leo reviewed the vehicle's mileage and condition then informed me that my request was unnecessary at this time. He informed me that I had another 30K miles to go before I consider that type of service. I thought, WOW! These guys are good and honest! You know that feeling that you get when you leave Chick-fil-A. Well this was similar. This shop is well managed, customer service was fantastic, and the price was better than fair. Please don't hesitate to use NTB of Waldorf. Ask for Leo and tell him that you heard great things. Recommendation Level - Very High
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November 2023 by ascianciolo
Excellent service. Work was completed in a timely manner. I always go there for new tires and an oil change. Staff is courteous, professional and friendly. Reasonable prices.
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November 2023 by Toni Rogers R.
A day before thanksgiving and I get a notification that my tire is losing air. I live in Maryland but I am in Virginia. It is cold, dark and raining. Thank god I have run flats but the SUV is still hard to drive. Kids in car, and I am soaking wet trying to put air in tires in this awful weather. Finally return home but only have this one car. Next day I call Leo and he says bring it by. Get there slowly and Matthew determines it only needs a plug, not a million dollar fix. Thank God again and Leo and Matthew. Appreciate all their help, and not taking advantage of this poor woman. Will recommend anytime!! Happy thanksgiving!!
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November 2023 by Shannah S.
We had an awesome experience yesterday with Leo at NTB! We were in desperate need of new tires and the team at NTB hooked us up with 4 new tires in less than 2 hours. We will definitely be returning with our other vehicles when the time comes for new tires! Can't thank them enough for their hospitality, great service, and pricing!
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October 2023 by Nicolas Williams
Scheduled an appointment and was able to get my vehicle in at the scheduled time with 0 issues. Mr. Mike was extremely helpful, patient, and went the extra mile to make sure I was taken care of. Mr. Leo was very respectful and fast. They gave great advice and did NOT try to sell extra add-on or overcharge like some other places have (Chevy Dealership). This is the only place I’ve been visiting for anything tire related and I do not plan to change that any time soon.
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October 2023 by Derick Waring
Found tires online that turned out not to be available at this store. I spoke with the manager, Leo, about comparable tires. He found some that were rated better and gave me a great price for them. To make my experience better, I had to reschedule for noon the following day. However, after arriving early with expectation of leaving my vehicle and picking it up later. Instead, he took it right away and my car was ready in about 1 1/2 hours later, and that's replacing all 4 tires and a front-end alignment. Thanks Leo, you and your crew did an excellent job, and the customer service was awesome. I will be returning for tires and other services.
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October 2023 by Susana Perez
Today I feel very blessed. Came into the shop stressed about a nail in my tire but as usual Mr. Leo and Mr Michael and staff took great care of me. As a veteran I highly recommend this place. Great customer service. Very professional and trust worthy .
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October 2023 by Shereil Watkins
I called into the Waldorf location early morning to inquire about getting a battery for my Ford hybrid. The gentleman who answered the phone was very pleasant and told me that I could bring the car in right away. Upon my arrival I was greeted and the cleanliness of the store was amazing. I would definitely recommend this place!!
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October 2023 by Steven Sinkler
Fantastic customer service! They were able to get me in and have me taken care of in record time! Staff is very friendly and attentive. Highly recommended. This will be were I bring all my vehicles from now on.
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October 2023 by Tony Cianciolo
Best place to get just about anything you need done with your vehicle. ? Mike and Tom are both courteous and professional. They go above and beyond to make sure you’re completely satisfied with whatever service you have done and the price is right. Make sure you stop by for the best care your vehicle can get. Highly recommend.
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October 2023 by Tashia Mc.
I called to drop my car off and they immediately got me in and started on my car right away. All of the staff was very friendly and helpful. I will definitely go back again!! I would recommend this location to anyone.
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October 2023 by Darrell Dantzler
Awesome customer service. Mike and Tony were incredible. They answered questions and made recommendations based on my vehicle. Amazing professionals and Amazing service. Well done!
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October 2023 by Sekeena Collins
Tony & Leo provided great customer service. They were very helpful and informed me of the issues with my vehicle so that I could understand. I will definitely be back to this NTB for my future car needs.
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June 2023 by Jackie Pigford
I've always had a great experience at the Smallwood location and am grateful for the quick turnaround, which get 5 stars. This comment is for the company, I gave 1 star bc the website is misleading with the business time. If it's advertised as opening at 7am or 8am, then service should start at that time, correct? How is it that the customer rep is there at 7 or 8 but the mechanics that actually work on the vehicles don't arrive until 9am? The customer is thinking their car will be serviced early, according to the website but now has to wait a couple hours for the mechanic to clock in! Either change the business hours or have the mechanics arrive when the store opens AT 7 or 8! Makes sense to me.
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June 2023 by William Keenan
I needed a tire because mine was unable to have a plug put in it. They had the tire to the shop in less than an hour, replaced it and had me on my way. Very friendly and great customer service.
