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March 2024 by Bosselena “BOSSELENA” Davis
The MVP award goes to the customer service rep Czarina from the 800 number and the young lady Anissa inside the store. I placed an online order the morning of February 23, 2024. After paying for my item my receipt stated that I had 7 days to pick it up my purchase. February 29th I called just to confirm that the shoes had arrived. The young lady in the store was not so helpful and told me that my shoes had been returned because I failed to pick them up in 7 days. I kindly explained to her that wasn't fair because clearly the 23rd-29th is definitely not 7 days. She was very rude and not very helpful. I am disappointed with her poor customer service skills. However, I later learned from the 800 number that the policy is 7 BUSINESS days to pick up your purchase and. Either way my order was still prematurely cancelled. Because they fixed it, I will continue to make future purchases.So thank you to the 2 young ladies that went over and beyond to assure that I was able to get my item.
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March 2024 by Keyla Portillo
3 employees doing absolutely nothing but trying to avoid speaking to customers. One of the gals is just eating chips chatting to another coworker. Just trying to get a shoe size & it’s like I’m interrupting them. Takes 5 min just to get 1 shoe in the back. They tell me they don’t have any size in the shoe I want, so why is it displayed? If I managed this store I’d be embarrassed. These employees have 0 customer service skills.
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January 2024 by Renard Greene
Could never get anyone on the phone and the number is wrong
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May 2023 by Ocean Pines
Young women and men laying down on the counter at register no acknowledgement to us even being there besides rolling their eyes at us as we walked in im surprised they even stay open no one ever shopping there
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December 2022 by Shaquan Dyson
Place is terrible plain and simple bad customer service
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May 2022 by Charletta Thompson
Horrible customer service nobody asked if I needed help they just stood there looking. Then I asked about a shoe but before I could even tell them what size I wanted the guy cut me off and said they don’t have it. If your out of every size of this show then why do you have it on display.
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August 2021 by Chrys A
I went to purchase my shoes. And didn’t have time to try them on. So when I got home on the look to me at someone had them on not dirty but had stuff in the shoes and blue die was around the too from denim. The second all jordan’s come with a sticker ther was no sticker in the box. Called the store and they said I can’t exchange for a smaller size ect. Called a few other stores acted about they return policy they said 30day unworn with receipt. And sad the other store was lying I will not be going there to shop again. Tried to upload pictures it will not allow me to. I will update on the return. And my corporate call
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May 2021 by Crystal Anderson
I went to purchase my shoes. And didn’t have time to try them on. So when I got home on the look to me at someone had them on not dirty but had stuff in the shoes and blue die was around the too from denim. The second all jordan’s come with a sticker ther was no sticker in the box. Called the store and they said I can’t exchange for a smaller size ect. Called a few other stores acted about they return policy they said 30day unworn with receipt. And sad the other store was lying I will not be going there to shop again. Tried to upload pictures it will not allow me to. I will update on the return. And my corporate call
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April 2021 by Tarah Gomez
The employees there were so helpful and knowledgeable. I went there to purchase shoes for my husband's birthday. I am not a shoe expert so they helped me pick out the best one!
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January 2020 by Frazier Smith
Great Store Excellent Service and Staff. The Store Manager Janelle Mueller went beyond the Call of Duty to let my son redeem his raffle to get the Jordan 11's a little early since we had to go out of Town. A+++ Service. Thanks.
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September 2019 by Kirsten L
Friendly and helpful staff.
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May 2019 by Bennett Okanume
Great store, staff is very professional and friendly, would shop here again
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April 2019 by Loraine Burnett
Great Sales
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April 2019 by Pissed off Grandma
They told me if I ordered shoes on line at there store I would get them by Christmas!! However when I left the store I got an email to track the package. It said I would get my package on December 26th!!
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April 2019 by Queene Payne
My daughter purchased some tennis shoes for me online. We tried to get a 1/2 size larger. I items wasn't available. We asked if they could order offline and have it shipped to us. We were told that that size wasn't available online. Once we returned home and went online the shoe was available in the size needed. I don't understand why the cashier couldn't honor our request, We also had our receipt.
