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August 2025 by Emma W T
This is the worst customer service ever. The literally refused to take my shipment that was labeled and paid for.
I advise to use a different location.
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July 2025 by Tahir Shabbir
Prices are higher
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July 2025 by Andrew Reece
Came in to pick up a high value package. They checked my ID and I was in and out in just a few minutes. Would much rather have things delivered to the store and pick them up than have their drivers falsify deliveries to my door.
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June 2025 by Dtrain147
FedEx DRIVERS in Waldorf, Md is so DAM LAZY! I have COMPLAINED TO many times about them leaving my PACKAGES AT MY BOX instead of bringing them to the HOUSE! MY PACKAGES HAVE BEEN STOLEN, then I have to jump through loops to get a Refund or my Item! IT STATES ON MY BOXES DO NOT LEAVE AT MAILBOX! F-FEDEX!!
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January 2025 by Clarice Hence
Very good customer service.
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December 2024 by Keith Carter
I was to have a package delivered and a FedEx truck stopped delivered a different package that I had and I was home all day. No delivery and I waited all day still no delivery. then I get a text message the next day saying I have to come to the store and pick it up. I don’t think anybody who expects a delivery should have to go and pick it up at their store, when the delivery was not made. On the app it lists that the delivery was made, but it was not. Usually FedEx is reliable in my area but I don’t think that anymore.
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August 2024 by Jordan Smith
Worst shipping company ever
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April 2024 by Kiran Beharie, PhD
Got charged $4 for FedEx wrapping some package tape around my box... Come on FedEx... I'm sure there are other ways to make money...
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February 2024 by Charese “Reese” Williams
Finding myself in a critical situation with an urgent need for professional printing, I was directed by a colleague to the FedEx Office in Waldorf, Maryland, promising exceptional service and timely delivery. The moment I stepped in, I was enveloped in a welcoming atmosphere, and Shanell Proctor, a beacon of professionalism, greeted me with warmth and immediate attention. Shanell dedicated her time to meticulously walk me through each aspect of my printing project, ensuring not a single detail was overlooked. With patience and expertise, she explained the options, guiding me toward the best choices for quality, cost-efficiency, and swift completion. To set my mind at ease, she offered a proof of the job, a gesture that not only demonstrated FedEx’s commitment to customer satisfaction but also showcased the exceptional quality of their work. I was utterly astounded by the outcome. The quality of the print job far surpassed my expectations, reflecting Shanell’s exceptional dedication and the high standards FedEx upholds. This experience wasn't just about getting a print job done; it was a testament to the unparalleled customer service and professionalism at the FedEx Office in Waldorf, Maryland, spearheaded by the remarkable Shanell Proctor. Shanell isn't just an excellent employee; she's a true professional who elevates the entire FedEx brand with her commitment to excellence. Thanks to her, FedEx Office has earned my unwavering loyalty for all future printing needs. Their blend of quality, efficiency, and customer-centric service is simply unmatched. For anyone in need of printing services that exceed expectations, look no further than FedEx Office in Waldorf, Maryland. Your search ends here with guaranteed satisfaction.
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December 2023 by Virginia Cappello
Always professional and very helpful..the store has all your needs for mailing and more
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September 2023 by Jerome Thomas Jr
Staff was very helpful.
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July 2023 by Renie Spriggs
Jason was very helpful during my time of need. He was professional, respectful, customer centric, and accommodating.
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May 2023 by George Banderos
All of the poor reviews are absolutely warranted. They are not interested in serving customers at this location...even after their corporate help desk conveyed how to complte my transaction, employees still refused to help...stay away!
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March 2023 by Eric B.
I went there to make some copies of documents. One of the docs wouldn't print properly and the sales rep tried to get it right and then said for me to email him and he would print it out. Rather then email him my personal docs, I figured out myself how to print it properly. He said he would refund the copies that didn't print correctly. When I went to the counter, another person who I assumed was the manager as he did not have a fedex shirt started to assist me. A customer on the other side of the store asked for help. Rather than finish my business he told someone who was on the phone with a customer to process my refund and he left me to go help the other customer. I stood there looking like a fool for a few minutes and finally just grabbed my stuff and walked out. I don't recommend this place. Calling customer service is a waste of time. You'll get better service at a McDonalds.
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March 2023 by Glen Maylone
Staff was great. I was in and out in just a few minutes. Easy getting there, easy parking.
