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July 2024 by victoria hughes
This is my go to pharmacy, great staff especially the pharmacy techs. Great prices, and they always offer ways for you to save on the things you need.
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June 2024 by Michelle Blake
Pharmacy drive thru line is always long. The pharmacy only utilizes one drive thru one. Operating both I'm sure would help to serve customers more timely. (Currently 8 cars behind me )
My experience with the pharmacy associates near lunch time has not been pleasant due to being rushed . When called for prescriptions I was on hold to speak with someone for 18mins . Please do better CVS to serve the community
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May 2024 by J D
WORST PHARMACY EVER!!!! I have called over the past several days. All you do is wait on hold until the prompts actually hang up on you. It’s sickening to know they are treating people that need treatment this way!! So now (for the second time!!!) I have to drive up to the pharmacy to talk to someone. This is absolutely sickening! Do better
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May 2024 by Michael Tipton
As I sit here waiting going on 20 minutes for someone to answer I get more frustrated. Can NEVER get someone to pick up the phone. Cant something be done about this?
I try to go online to refill, but it says contact pharmacy. What a joke.
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May 2024 by Bonnie Roberts
This is the absolute worst Pharmacy in the entire area. Corporate needs to seriously get involved and clean house starting with the TOP.
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May 2024 by Darrell Pope
Worst pharmacy customer service ever among all staff...
I always have a problem refilling prescriptions.
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February 2024 by oscar villalta
Pharmacy is the worst, takes days to get a prescription refilled, they say they always behind
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December 2023 by Akemi Isaac
Ms. Wanda provided excellent customer service. She was professionally pleasant.
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November 2023 by Tom Mazor
It's been two weeks since I put in for a refill, have not gotten it yet. Garbage pharmacy.
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October 2023 by Tina B.
Unbelievable! After 20min of being on hold to see if they had enough pills to fill my prescription, the representative hangs up on me. She pulls my profile up which has all my contacts info yet doesn't call me back. Obviously she hung up on purpose. I wouldn't recommend any CVS in Waldorf at this point. The one off Technology Rd had my same prescription for over 45days because they didn't have the quantity i needed.
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October 2023 by Sarah McBurney
I got my COVID-19 shot, after making an appointment, and it was quick and easy. She was very gentle and it was painless.
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August 2023 by Zelalem G
They are very slow drop paper prescription after 5hr isn't ready waiting 45 minutes to pick up
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August 2023 by Stop Novack
CVS has a corporate level issue with Customer Service. Three times I have given this particular store an opportunity to simply provide a respectable level of service. First time was when they "autofilled" a prescription that was toxic to me, but insisted the physician sent in the request. He did not.
Second time was waiting 5 days for a prescription to be filled, finally transferring it to Walgreens who I knew had my medication in stock. All of a sudden, CVS was able to fill my prescription within 2 hours.
After my prescriptions were transferred to Walgreens, CVS still processed a needed medication without my consent as it was transferred to Walgreens. I could not get it processed by Walgreens without calling CVS to correct this. Called and waited 30 min on hold to speak to an employee who does not understand the idea of "I dont know the answer. Let me find someone that may know", rather suggesting I call Walgreens and re-transfer a prescription that Walgreens already has on file. 20 minutes waiting for a manager tells me the manager is either overloaded with complaints or simply doesnt care.
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August 2023 by Te'Ron Bowman
Horrible customer service…SMH
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July 2023 by David Bixler
I used to enjoy coming to this location. They usually had what I needed, usually polite/respectful, usually professional.Today, however:Went to check out, there was nobody at the registers. I shop here fairly frequently.New kid waited till someone came up to the register, took the items out of their hands, rang them up in the self checkout lane and would gesture to have them finish.Never have I seen a more vivid display of someone trying to make their own job obsolete.The only way for this location to have any chance of recovering its rating instead of becoming another inner-city trash-heap, hire some professionals. Check the tapes!
