-
March 2024 by Cage
Bjs is okay, just whatever you do don’t order online delivery, avoid online delivery like the plague.
-
March 2024 by Jackie Reese
If I could post a zero I would. I received horrible service from cashier# 503299. Trans:8392. 03/01/24 09:54 I purchased 6 items one of whichwas zyrtec in a glass locked box. The cashier placed 5 items in the cart except for the zyrtec. Iquestioned had he scanned it because he did notplace it with the other items I had purchased. With a nasty tone he stated "yes I scanned it but I can't take it out of the box until you pay for it." Then continued to state to me what the company policy was. I was not aware of the company's policy. He further stated I had to make sure you could pay for it before I opened the box, in a very rude manner. After I paid for my Items. He opened the box, placed the zyrtec in the cart, handed me my receipt, and went to the next customer without even saying something to the effect of "have a nice day or thank you for shopping at bj's." I have shopped at bj's for over 30 years and never experienced someone with such poor customer service skills and a terrible attitude!!!
-
February 2024 by Felipe Umana
This is my favorite bjs where I buy my stuff?
-
December 2023 by Tee Bee
I love Bjs...the store. However, the gas attendants...not so much. *12/2/2023 (8:22am) went to pump gas...light on the pump was on. Accepted Bjs card, but light went out before I could insert Credit Card. I located attendant (older Asian woman) to inform her so she could put a sign on the pump since it was not working. She loudly popped off with "If the pump not working go to another pump!" Really? So rude. So uncalled for. Much customer service training needed...ASAP.
-
December 2023 by Betelhem Tadesse
I came before 2 hour. My appointment is 5 o'clock now 8:40am still, they didn't start unloaded I don't know how long do I have to stay here they are not organized. Never come back if you're coming here. You stalk,
-
December 2023 by Nef Lori
The Customer service employees this morning were so patient. They had two people working for the long line of customers. I got a membership for my family and the staff member shared all the information I needed about the benefits and using the app. She even waited for my app to upload and register my new account so I could use it immediately. Her name was unique Tashekia I believe, but she was professional, friendly and very knowledgeable.
-
October 2023 by Maribel Roman Santiago, Ph.D.
I love this store! They changed the store's layout, but I like it this way better. It looks very well orga ized, to my taste. The pictures and video were taken during fall. The landscape looks pretty even during the night.
-
October 2023 by Blue Hood
My experience was great until I got to the cashier. I make sure all of my items are place bar code up and put light items on the belt. Deangelo I believe his name was decides to give me a mini speech about putting other items on the belt I said nothing. Then as he scanned my items on the belt I said all of the bar codes are up you can go down the line to make it easier and scan it quicker he didn’t hear me and asked me to repeat. He then said ma’am let me do my job with an attitude and scanned slower. My husband was definitely taken back and started talking to him and I asked him not to address it. The cashier’s response could have definitely been better.
-
October 2023 by Patty Hines
You can’t get ahold of anyone over the phone here. You try to get someone to verify stock and they transfer you to the department that you’ve been trying to reach for over 45 minutes with the same outcome. Good luck if you need tires, you’ll never get an answer.
-
October 2023 by Amanda Middleton
I love being able to buy bulk, prices unfortunately are getting high everywhere. But when I go to this BJs the check out is so inconsistent for some people you take the receipt and sign off others you dig through the cart to count items like your hoping to catch an extra item like they steal. Please be consistent on how you check carts so people don't feel targeted.
-
October 2023 by Shaun Mason
Am I the only one tht has an issue with commanders fan lady at the exit…I can be checking out and see no line soon as Im done the line be damn near back to the register and it happens every time she is there. Then she over or under counts my items-she is also not welcoming at all!
-
October 2023 by Dave
Impossible to get propane filled. One guy working the entire auto department. What a joke, you pay a membership fee for this. SAT for 25 minutes, didn't even get a look up. Costco, here I come.
-
October 2023 by Sarah McBurney
I do most of my shopping here. I was surprised by the variety of items they carry. It's so convenient to buy in bulk and less expensive, too.
-
September 2023 by Kiki E
Recently went shopping, the cashier pointed out meat and seafood in my cart that she believed smelled bad. (Thank you) After smelling the items and observing the items we noticed that the items were in fact bad with expired dates.I noticed after my purchase when I got home, that some of my packaged produce was also bad and expired.Membership should cover quantity as well as good quality and outstanding customer service. I can buy expired items off the shelf from other local stores without paying a membership.
-
July 2023 by clarissa james
Latika or shalika or whatever her name is at customer service was very rude and sounds like she don't like working there, i wait on the phone for 15 minutes but no service was provided. Bj's is a good store but the customer service people are the one that makes you feel that you don't want to shop there anymore. Horrible customer service. Bj's please train your people to be nice to the customers.
