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November 2023 by Carol S.
Don't have a problem and need help. You are on your own. Going to Sam's or Costco. Work on your customer service it will make or break you.
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August 2023 by Wesley Jefferson
Good propane prices if they are ever open when they are supposed to be. This place is managed very poorly and leadership has failed.
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August 2023 by Autumn F.
Workers are ignorant and incompetent. The guy pushing 30 carts literally ran into us. Store is trashy and poorly ran. All the garbage reviews on this location do not even do it justice for how trash this place is.
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July 2023 by William A.
I should have known better to go to this location. Had an online order placed and had a pickup time scheduled. Pull in and try to call to let them know what pickup spot I am in. You can not reach anyone for this by calling the club, so then had to go through the app. Do that and wait 20 minutes before even seeing an associate come out. The person walked around aimlessly and I saw he had my small amount of groceries on his cart. As I tried to get his attention he went back in with the groceries. Saw where they charged and said my groceries had been delivered even as that had not happened. I left and put in a dispute on the card. If you are a crap store such as Waldorf, that is reality. Don't even offer the same services as other clubs to make up for this. I would rather a company not even try than to offer a service they can not support.
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June 2023 by Derrick Cromartie
I ordered tires on May 18th for two day delivery. Tires not there and nobody would give a straight answer. Refund please. I went to Sam's club and they had the tires in stocks and I paid 100 less. Bye Bj's. ?
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May 2023 by Gail W.
I went to this BJ's in Waldorf on May 3rd, 2023. I went to the deli department to purchase items and it was dark. I'm standing there looking around when the lady that was handing out samples came up to me and said the deli department was at lunch, this was at 1:35 pm. I went to the front and asked an associate to speak with a manager about this. She called the manager on a walkie talkie and the manager said they would be open in approximately 15 minutes. (The manager didn't have the decency to address the question her self). This was so ridiculous, by now at 2:20 pm, the deli department still hadn't opened and people were milling around trying to figure out what was going on. Long story short, I got tired of waiting and left. This should not have happened!
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February 2023 by Sarah D.
The only reason I ever went to this location was its convenience. After my interaction with a staff member today, I'm 100% letting my membership expire and never coming back. Upon entering today (Tuesday 21 Feb. 2023), I noticed they had those alarm things at the entrance/exit that go off if you try to leave with an item without paying for them (I forget what these things are called) and figured they were no longer checking receipts. This is not true but that's on me. Upon leaving got flagged down by an employee to check my receipt because I had incorrectly assumed they were no longer doing so. Instead of simply just telling me they needed to check my receipt this employee proceeded to rip my receipt outta my hand and proceed to talk down to me like I'm a child who doesn't know better in saying "don't EVER do that again". If I hadn't just been talked down to in such a way after having my receipt being ripped outta my hands, I'd be more than happy to have a conversation with this employee. Speaking to customers in such a way is unacceptable and is 100% not the way to talk to people. I will certainly never be coming back to this location or to BJ's as a whole
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May 2022 by N V
I saved $200 over the dealer prices. They installed 4 tires in 45 min while I shopped. The gentleman was courteous. No issues.
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April 2022 by Rusty H.
I just left your Waldorf store. Not having a cashier there to check people out is one way to say to a handicap customer you are not welcome nurse store. Giving the customer the excuse somebody called out is not acceptable
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March 2022 by jairo ramos
Very lazy and unprofessional employees.
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December 2021 by Kamran Qureshi
Poor service I spend all day to replaced the tires, low staffing , no customer services, Technicians are very roude and not professional extremely unhappy with tire transaction not recommended and not worth it
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March 2021 by M L.
Rude customer service... Did not help with my problem... I hope the management step up... the lost will be massive if this keeps up... unopened box of vacuum to give you hard time returning it... Renewal of the membership did not help with the discount with coupon on hand...
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December 2020 by Jessica B.
Customer service . Phil the GM, I am still awaiting a simple reply/acknowledgment to my emails. After three emails from a long time customer, you'd think you'd take the time to respond....OR why act like you even care??!!!
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November 2020 by Willie F.
I went to BJ's a few months ago to renew my membership and to take a few people off of my account. I did the above and went back to the store to buy some gas and my account was closed. I went inside to customer service and was told that my account was closed and a refund was issued. I stayed calm and asked who closed my account. I was told that one of the two peolpe that I asked to be removed closed it and received a gift card in the account of the renewal fee. I called the Corp office and was told it is nothing that they can do. Why is that? Becareful dealing with BJ's. It amazes me that a person that you dropped from your account can come into the store and cancel your membership and on top of that get a refund of the money that you paid to renew it. I will NEVER go there again and hope that the nezt person that do business with them read this warning before you open an account.
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October 2020 by T B.
Never again will I come to this BJ's. The customer service is horrible. On this visit I decided to use the curbside pickup option and when I arrived my order was still being processed according to the app..... Ok, not a problem, I will wait. I called the customer service line and inquired about my order because in the past I have found when it says " processing" that in actuality it's "ready" and before I could even get out my question, ..the lady attempts to talk over me about checking in through the app. I politely said ma'am I have been to other BJ's and used curbside pickup and have never had a problem calling to inquire or check on my order... and normally I am told it's ready and have a friendly associate bring my items to me. So again, the woman continues to say Check the app and was unwilling to look up my order. I asked for the manager because of her rude attitude and waited 10 mins for a manager to pickup. Unacceptable! At this point I just cancelled my order and placed it at another BJ's. I really hope someone in management reviews this message and actually coach and train your employee on the importance of customer service.
