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August 2024 by John A
Don’t buy anything from Best Buy. Bought a washer and dryer recently And it was supposed to be delivered today between 12-4pm window. Got a call at 405pm said they were running behind schedule. Got the run around 3 different times. Here it is 8pm still don’t have it delivered what a joke. Totally unacceptable. Don’t worry about me buying anything from there again.
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August 2024 by Michelle davis
Not enough sales reps to assist. They point you in the direction of the product instead of assisting you.
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July 2024 by Channing Trent
There’s an older black lady who wears a mask at the register EVERY TIME I come here. Her attitude is garbage. No customer service skills, ignorant and rude. I’d rather buy from Best Buy online than to patronize this location which is down the street from my house, to avoid having to interact with her negative spirit. As I walked up to the register today, I over heard her tell another employee, “they get on my FN nerves…” as she was referring to the people ahead of me who were asking her questions.
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July 2024 by Andrus Lanham
Clean store. Friendly staff. No issues to talk about.
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July 2024 by Tracy Clinning-Noel
We went in just to see if they had a certain laptop we were thinking about. Shae was incredibly helpful looking it up for us and answering all our questions about what that kind of laptop offered. Even though we didn't order it right away (we did later online), Shae was more than happy to give us advice. A great employee!
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July 2024 by Frances E Cook
Love shopping there.
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July 2024 by Sing
Helpful
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July 2024 by Walter G
Good afternoon I walked into Best Buy in Waldorf Md
And was greeted by a young man name Aiden. He asked if he could assist in any way he was persistent and I gave in and accepted his wisdom. He was very knowledgeable very personable great demeanor. I told him I need to come back with my wife and he gave me his schedule so I could ask for him. Again. His name is Aiden
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July 2024 by Chadd Tuttle
Nice; Clean,Friendly
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July 2024 by dan lim
A typical Best Buy. The reps were helpful & friendly. Not too busy at noon on a Sat
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July 2024 by Da Walker
I needed a cell phone data transfer. The Geek Squad told me they could perform that task. Had to schedule an appointment, only available slot was one full week later. Arrived for my appointment to then be informed that they were not able to help me. Only positive result from my interaction with the Geek Squad was to be directed to another service provider, which detailed over the phone how they would help me as well as state the cost.
All the signage in the Bestbuy does not state that Geek Squad only services apple phones.
If you don't have an iPhone, don't allow the Geek Squad to waste your time.
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July 2024 by Susanne Morrison
It's always a good experience. You look for any electronics, this is the place to come to. We had assistance and we were able to purchase the right phone for an elderly family member. Great service. Thank you
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July 2024 by O Coffee
The building is made hard to navigate with the tiny signs so that you have to ask for help, and then every worker is too busy running around you to help you find anything.
Then I find what I'm looking for, only to wait in line and have the Cashiers be extremely aggressive and agitated at me. Do better.
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July 2024 by Dashawna Ivy
I went into this location yesterday and was greeted by a man at the front entrance. I walked through the store looking for help either the workers were helping someone else or they were walking off not trying to help me. All I wanted to buy was an Apple Pencil. Finally found someone walking from the back of the store and told me I can purchase the item at the front. I was a little pissed because I was getting the run around from associate on where to go to purchase that one TINY ITEM.
Service could be a lot better. I won’t be returning just because of the service.
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June 2024 by Cibeles Rivas
I really like coming here. The staff really knows what they are taking about. I like that I'm always greeted in and out of the door. I know it may seem small but when you're having a day with a lot on your mind its good to know that other people see you as human.
