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December 2023 by Mary W.
I should've have checked the reviews before trusting this dealer with my vehicle for maintenance repairs. I took my vehicle in for recalls and was told that all the work would be completed within a couple of days. Lies. It has been well I've a week and the work still has not been completed. This wouldn't be a problem if it has been communicated to me - however, you have to call several times, deal with excessively long holds and rude staff to get any information about your vehicle. The staff is rude, unprofessional, unresponsive and uninformed. Clearly, the "manager" needs to retrain the staff - starting with herself. Never again. If you need maintenance do yourself a favor and take your vehicle to Annapolis. They are polite, friendly, professional and knowledgeable.
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July 2023 by Dennis D.
Terrible place to get maintenance. Paid $250 for the diesel package and all they did was change the oil. No fluids topped off and did not even rotate the tires. I mark my tires always to make sure. Had a few phone tag calls from the manager after a bad review , but nothing ever settled. I heard Annapolis Ford is the place to go. I will check it out next time and see if it is any better. Oh and the one star is because I could not chose zero star
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June 2023 by Nancy G.
They do not stand behind the cars they sell. I purchased a used car and it wasn't driving right. Unfortunately my husband was having much more critical issues with his car. When we were finally finished taking care of his car we brought my car to our mechanic and he discovered several problems. I called, sent the write up from our mechanic, and was ignored. I finally got ahold of my salesperson, conveniently, after my 30 day warranty had just run out. He refused to do anything about the issues with my car. The repairs that are needed are in the $2,000 range. Having just purchased this car, I do not have that kind of disposable cash on hand. For a number of reasons I do not use credit cards. This will be the third car we have purchased from this dealership. The first time under the current ownership. we now live over an hour away. They are professional while they are trying to make the sale. But once they your money and your signature all customer service goes out the door. I would never recommend this dealership. And the warning I would give is, buyer beware! They are the perfect stereotype of what used car dealerships are. They give dealers a bad name. Find anywhere else to go to purchase a car! It was a terrible experience. I am currently driving an unsafe vehicle. I really don't understand how they sleep at night. They are the epitome of the charlatan, sleazy used care dealership. Now I will have to resort to pursuing this through the legal system. I don't know about you, but I'm pretty time bankrupt already. Wish me luck and say a few prayers that 1. I don't get injured in this vehicle, and 2. I am successful in have the repairs that I need covered by this irresponsible, conniving, dishonest dealership.
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March 2023 by Ron F.
Took my truck in F150 supper Duty for oil a change the over charge me $100 plus dollars . My wife caught said nothing they can due about it until monday, So people befware if the bill you on the weekend wont be able to get your money back intil Monday. and you think with the extra 3% they charge the get it write. They do not listen to there customers. Veteran's bewear. Rangers Lead The way. Almopst for got reason I take vec. to Ford is no question for warenty work so beweare this pace gets you coming and going.
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March 2023 by Israel Martinez
One of the worst ford dealerships I have ever been to. This dealership does what they can to nickel and dime their customers. They have the audacity to charge fees on credit cards. Then they charge restocking fees if you accidentally get the wrong part. I returned an unused unopened item and I still had a restocking fee. Ford should be embarrassed for Upper Marlboro Ford in Maryland. And when I complained about the charge the person working behind the parts counter had a last minute remark to make me more furious about the situation. I make sure to not say anything back just because he felt he needed to have the last word. Ford you need to do better, this is ridiculous. DO NOT GIVE THEM BUSINESS!!!!!!
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March 2023 by karen m
I was in the Upper Marlboro location the last day of September, mostly by accident. I wanted to sell my car and their location was much closer than CarMax.I'll give four stars and KUDOS to my Sales Associate, Alex W. His two forgivable errors include putting the WRONG lienholder name/address on the paperwork and then NOT giving me MY copies. Their other Associates, Robert M and Christian C were also super friendly on the 30th. Alex drove me home, about 8mins, and didn't ASK or LOOK in the flowers I had UNLOADED from Home Depot earlier.I stopped BACK IN the next day to get my copy of the Sale documents and was accused of STEALING a SCREWDRIVER the day before, by THREE DIFFERENT employees. They showed me a pic of me PICKING it up, I didnt recall but i realized I was getting their business card. And I had taken EVERYTHING out of my purse earlier on Sept 30, looking for my license. One associate said it was a "few hundred dollars " and a different one said the screwdriver was "$7" but they were going to report it to the "authorities". I WAS FURIOUS, how dare they ACCUSE me!!! I said I wanted my keys RETURNED to me as I would go to a REPUTABLE dealer. I was told to WAIT until the GSM returned on MONDAY, they wouldn't give me their individual business cards, nor write down a note saying IOU (my car keys and wasn't interested in selling to them). The only place the screwdriver could be is in myI will update this AFTER Monday.DON'T SHOP HERE NOW !!!
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March 2023 by Nathan H.
My car was towed to this location because my key fob stopped working and my car would not start because the anti-theft couldn't be disabled due to me not being able to unlock my car with the key fob. I ask to have my keys or née key fob programmed to my care would start. After taking my car to the shop on Monday morning, I had to call and get an update on the status of my car. I was told the mechanic was gone for the and to call back the next day. This is after being on hold for 30 minutes. Called the next day to get a status update and was told my sales rep was off and to call back the next day to get an update. After refusing and asked if someone else can give me an update, I was told the my keys were reprogrammed and that my car is starting, but the check engine light is on and the mechanic want another day to figure out why the check engine light is on. My truck wasn't in the shop for a check engine issue, and my check engine light wasn't on prior to going to the shop. Never received a call that my car was ready for pickup. I went to the shop to pick my truck and they had to locate my paper work. Waiting 20-25 minutes for the paper work. When I got in my car the cover for the fuses was on my seat. While driving home I notice my hood bouncing from the wind. My hood was not closed all the way. Truck was in the shop for 3 full days to only have my keys programmed to start my car. Never got a new key fob, which is what I really wanted. I don't plan to return to this shop for service in the future.
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September 2022 by J D G.
Picked up a screw in The Home Depot lot and had a flat. Called them dealership, was told to come right in! In and out in 30 minutes! Thanks, Nick King!
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September 2022 by Camille W.
The car purchasing processes can be overwhelming & scary plus haven't purchased a car in almost 10 years BUT the wonderful folks at Upper Marlboro Ford made the entire process super smooth. They heard all of my requests & got me the EXACT car I desired for a great price. I can't thank Floyd, Gesel & Briana enough for such a wonderful experience. HIGHLY RECOMMENDED!
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June 2022 by Elizabeth B.
They had ONE new truck on the lot, we told them we wanted only new trucks and they kept showing us used ones. We did end up buying the new one though. Also, very nice and helpful until you leave. They don't answer emails or phone calls once you're out of there, specifically finance. I wish I had gone to another dealership honestly. Do not get sucked into their "this may be gone in an hour" stuff. Typical sales person/people.
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June 2022 by Aaron M.
This a second review for a reason, please read. I spoke to a sales person and sales manager over the phone throughout an entire day to make a deal on a truck. By the time came to an agreement, it was ending business hours. The sales manager, Marcus, advised me to fill out the credit app and they would wrap up the deal the following day. When the following day arrived, I heard nothing from the dealer all morning and eventually called to ask the salesperson what the status was. She advised the the truck was currently on a test drive and most likely being sold. When I inquired ho this was so since I agreed to purchase it the night prior, she said that's what she was being told by her sales manager (different one as Marcus was off this day). I requested to speak to the manager and he was completely useless and rude. He advised me that they work on first come first serve so the truck would be sold to the individual driving it. When I explained that I had worked a deal the night before he had nothing to say and didn't care. I was eventually advised that the person test driving the vehicle is buying it and I explained to the manager that this is poor business practice, I had a deal on the vehicle and he shouldn't do that. I also suggested that since they messed up that perhaps they could assist in getting me into a similar truck. The manager didn't care to hear any of this and that concluded day two of dealing with this terrible dealer. On day three I called to speak with the original manger, Marcus, to ask if he was made aware of what happened. He advised that he was, was apparently told that no one from the dealer was to speak with me and that he was scheduled to have meeting with the general manager regarding the situation. He further advised that the truck was never sold and still available. When I asked about continuing the deal he advised me that he couldn't because his gm was upset over a poor review I have the day before. On the day prior (when it was "sold" from under me), Ford had sent me an email asking how my experience was with the dealer and i answered it honestly, not good. He further stated to me that lawyers were mentioned so he was no longer allowed to speak with me. I advised Marcus that the reviews were made based on an honest review and he agreed with everything i said regarding it. I told him that I would remove all reviews and we could continue the deal. The lawyer came into play when they spoke to my wife, who's a lawyer, on the day the sold the vehicle. At some point in conversation with the sales manager he was essentially stating we didn't know what we were talking about and my wife advised she is a lawyer and understands how transactions work. It was a simple meaningless statement. Marcus replied that he would relay this all to his gm. After speaking with the gm, Marcus advised me that I had to wait to hear From the gm directly before any thing could happen. Throughout the duration of the afternoon I heard nothing. It wasn't until day 4 when I reached out to Marcus to inquire and was advised that the gm and the owner were refusing to do business with me. They refused to sell me a vehicle (typically wouldn't be a big deal except you can't find any right now) because I have a bad review that was honest due to them sucking and "mentioned lawyers". This dealer is a joke and shady. There are plenty more Ford dealers out there that blow this one away. If you do have to deal with this one, deal with Marcus. He seems to be the only decent one there.
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March 2022 by James P.
Total garbage. Went in with my truck stuck having a issue out of nowhere. Asked service if they had anyone to Just check the fluid levels as to I was on a work trip and could not Leave the truck. Was told we close in 20 mins no one can look at it. You "you can buy oil and look at it" called waldorf ford they would look at it scared the truck needed it to make it there I bought some. Guy selling parts completely lost didn't even know what kinda oil the truck needed mind you I had to look it up. Cashier wasn't any better as I'm in a hurry to pay she couldn't get off TikTok to ring me up. I understand it's a crappy low paying job. But they chose this job if you don't like it quit. What a hole me and my fleet of trucks will take the extra 20 mins and head to waldorf ford don't waste your good money here let this place close it's doors already.
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February 2022 by James F.
a sad useless ford sales location. I stopped taking my car there for service when i found out they weren't even doing the services i asked for them to do. Tire rotation? In the 3 years i took my car there, and asked every time to have the tires rotated per service recommendations, they never did it. So never again to this rip off service center. All they said was "sorry". Then i went to cancel my premium service plan, which of course they weren't following or doing, and months later found out they never cancelled it, and continued to bill me 30 dollars a month. So not only is their service center useless, their finance center is useless. Guess what, that pretty much means the entire place... is useless.
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January 2022 by Andre B.
Here is the break down of the issues I have with company (Upper Marlboro Ford) since ordering my 2021 Mach E Mustang. In March 2021 : I began shopping around dealerships for this car. I learned that various dealerships were adding an addition 10k on top of the MSRP ($62,250). This didn't make sense because, when it's time to sale the car, I would/could be 10k + in the hole and that would roll over into the next car. Therefore when I discovered Upper Marlboro Ford they guaranteed that they would not add any additional fees for the car. I placed my order and submitted a $500 Order Deposit. In June 2021, I was contacted again and informed that I need to submit an additional $500 deposit for the down payment. I complied. * In October 2021. After paying for the car and driving off the lot, didn't feel good about the transaction and began reviewing the paper work. I discovered that the $500 order deposit and $500 dwn payment was never subtracted from the price of the car. I also discovered that the dealership added an addition $2500 to the price of the car and deceptively worded the charge therefore I didn't catch it immediately. The also deceptively charged me an additional $1100 freight fee that was already included in the MSRP. In November 2021, I contacted the dealership to inquire and they told me that it was Ford's Marketing Department responsibility to refund that money for the deposits. As far as the other fees their response was "well you signed it". They refused toput me in contact with the General Manager or the Finance Manager. I called the marketing department and they informed me that the dealership is responsible for refunding the money. For the remainder of the month and December I was continually received the run around and the dealership refused to provide a refund. I filed several complaints from the Ford Headquarters and did not receive any assistance. As for the car, it does not charge to its advertised potential. When accelerating from a stopped position, there is an unlatching sound and slight jerk similar to an roller coaster. It take a full charge to drive 70 miles ( DC to Baltimore and back). It's a shame that this world lacks honest people. Do not shop at this dealership and do not buy the car. It's totally not worth it.
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December 2021 by Chyna B.
DO NOT SHOP WITH THEM Horrible Customer Service They Allow You to Purchase Bad Vehicles They Kept My Car The Full First 30 Days I Had To Get Anything Fixed And Could Careless That 4 Months Later The Car Doesn't Work They Leave You On Hold & Lie To Your Face
