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May 2024 by Savannna M
I wish I could give a positive review, but my experience with this repair shop was a complete nightmare.
First, the person working the front desk is an adolescent who should not be doing business with customers. He does not communicate clearly with the mechanics about the service that needs to be performed. For example, I requested a diagnostic when the alternator was replaced in my 1st vehicle. When I went to pick up my vehicle, the child working at the front desk never informed the mechanic and suggested I schedule another appointment for the diagnostics.
I was also having overheating issues with my 2nd vehicle while they were replacing the alternator in the 1st vehicle. They checked out my 2nd car and suggested that I replace the radiator, which I allowed.
After the radiator was replaced, they discovered that it was a head gasket. I paid the invoice for the radiator because I had approved the work and it had been completed. However, I told them clearly in person that I was not interested in repairing the head gasket and would return the next morning to pick up the vehicle, which they agreed to. When I returned the next morning to get my vehicle, I discovered that the engine had been removed. When I asked why they removed the engine, they were unable to provide a clear response. They all became deceptive, and I felt as if they were pressuring me to replace the head gasket when I clearly stated to the mechanic that this car was not worth it and I did not want to repair it.
I had not approved the work to be done, and they also require a deposit for any work exceeding $500.00. Again, I had not approved the work or paid a deposit.
Long story short, I had to fight for nearly two weeks to get them to put the car back together. They made it appear as if it was my fault when they never received approval to do the work. I believe they saw a woman with cash and assumed they could pull a fast one on me.
I ended up taking the car to another mechanic shop, only to discover that they had sprayed silicone all over the engine and water pump. Many bolts and screws were also missing from my engine and water pump.
Overall, I do not recommend this repair shop. The person working at the front desk is extremely unprofessional, and if you are a single woman, they will undoubtedly take advantage of you. They tried to nickel and dime me, even charging me storage fees while my car was parked on the street where it could have been easily broken into.
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December 2023 by brandon watkins
I take my company vehicle hear and really appreciate their work.
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August 2023 by J Countee
Always efficient and good prices
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August 2023 by Jan Co
Always efficient and good prices
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December 2022 by Keisha B.
I would give zero,but I doesn't allow. I paid for an oil leak and the oil leak was not fixed. I had to file a lawsuit against this shop because they refused a refund and they didn't honor the warranty. I have proof from 2 other shops that the work was not done. I am awaiting the court date my truck cut off as soon as I picked it up. I took it back theybsaid it was okay and a few minutes later it cut off again and this time they were closed,so I had to pay another shop to fix their mistakes and that shop took video of the work not being done that they said. Midas also confirmed they did not fix the leak. They tried to get me to use zelle, but zelle has no credit protection. The shop will tell you that if you use zelle there are no taxes,but if you use your card their are. DO NOT PAY WITH ZELLE! That is a scam so you have no purchase protection and I'm so glad I didn't! Clearly this is work they learned in a back alley because they had no idea what they were doing. Please beware of this shop and I look forward to seeing you in court...you knew you didn't fix the oil leak!
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March 2022 by Kim Walker (Kimmy)
It was great!
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March 2022 by Carolyn Morgan
Very professional but they need an answering service
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March 2022 by Anthony Carter
Did everything that was asked, and at a great price. He even let me pay half at the end of the work, as I couldn't pay full cash at the time.Great Guy. (I think I was working with Raul) ?
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October 2021 by Katherinne J.
Henriquez Auto Repair helped me in all the concerns I had about my cat, they did such a great job at a good price I'll definitely recommend them to anyone looking to give a fresh look to their vehicles
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October 2020 by Lissette C.
My dads been going to Raul for YEARS! Most trust worthy mechanic we've ever met takes car of all our cars.
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October 2020 by Herbert C.
Great & honest customer service I recommend this shop for all your car troubles and maintenance
