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March 2024 by Melanie Prince
Not helpful. You are treated as one of a thousand in a "Cattle call processing center". Might as well have robots as customer care representatives. Will never seek services from this company again. Wish there were zero stars as an option.
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March 2024 by medhin keleta
Briana is very helpful great customer service!
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March 2024 by Regina Jenkins
This was my first time having to deal with repairs due to an accident. Caliber Collision was very easy to work with they constantly kept me informed of my vehicles status. The final results are great. Thank you again for the professional experience and support.
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February 2024 by Ahmad Jackson
Great service car looks great
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February 2024 by Geovanny Tejada
Had my car fixed from this location. I have to say a great outcome on my car. Looks better than when I first got it. Thank you guys
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January 2024 by Joyce Brooks
Thank you for the excellent service this morning. Have a New Year of Peace & Happiness.
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December 2023 by J P Lars
Great experience. Wonderful work done with integrity. Miss Fletcher, the general manager, was a breath of fresh air.I will recommend this particular Caliber Collision to anyone. I was dealing with a nightmare of a vehicle repair situation, and Miss Fletcher came through for me when others couldn't and/or wouldn't. She is a great listener who takes in all the details. 5 Stars ?
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December 2023 by Sudie Faison
My traumatic auto accident !! “caused me to meet a great new friend and a bunch of cool and interesting people who did their jobs while handling the business of the day”. WOW !! Caliber Collision, off Old Branch Avenue, Clinton, Md. These professional, courteous and respectful women and men did a wonderful job of repairing my Ford Explorer.
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December 2023 by Nadwa Al-Dawsari
Horrible service. I had my car repaired with them after an accident. After I got my car, I realised there were problems with the repair. Their receptionists kept asking me to stop by during working hours & when I go they say the technician "is not there". I managed to get an appointment, I kept it with them all day and when I picked it up they only solved the small problem but not the bigger one. Kept insisting the problem I have was mechanical which is not true because the doors they fixed were clearly not properly sealed. the most frustrating part is their customer service & how they dismiss you. Save yourself and go to someone else!
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October 2023 by Lisa Cruz
Very fast service and very efficient. I can’t thank them enough for fixing my truck to get me back on the road. Saved the day for sure!Service: Auto engine diagnostic
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October 2023 by Tasha Keitt
Caliber Collision repaired my car better than brand new & was efficient & in a timely manner. I will be a returning customer as well as a reference. Thank you Caliber CollisionServices: Painting
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October 2023 by Dana Francis
My car was involved in an accident with a progressive policy holder . I was referred to Caliber Collision my experience was amazing Pam was Great very professional and quick with handling my repairs while keeping me informed on any updates. I would recommend this shop time and time again the staff made me feel comfortable everyone was nice and pleasant.
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October 2023 by April Smith
I made a visit here a few months ago and felt so relieved with the excellent customer service from the team. Pamela helped me understand what my damage was and I was able to meet with Jennet the Production Manager and she reassured me with my concerns. This team is great and I would recommend them and the location to anyone in need of a collision repair center.
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October 2023 by Timeless KingDilla
My car was involved in a accident with a Geico policy holder . Geico referred me to Caliber Collision and the experience was short , sweet , prompt and simple . With Pam being my claims advisor she was very quick for repairs and straight to the point and also pin pointed every single little detail , and they fixed my vehicle as if it just rolled clean off the assembly line .I was very skeptical, but when I received my vehicle back , I was truly all smiles and thankful . Ali was also more than willing to assist with prompt communication and answering any questions that came up . Anytime my car was touched or moved I was notified via text , I just couldn’t thank the Caliber Collision team of Upper Marlboro enough . Great work . I’ll definitely be a return customer if needed
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July 2023 by Lynda Fay Buie
I learned of Caliber Collision from my dealership. My car (2022 Ford Explorer) was hit due to me changing lanes. Left my front door with an intense click. Trey Ellis assessed it; told me about two weeks because I needed a new door, and there were other minor dents and dings that needed repair. Mr. Ellis kept me informed at every step of progress. One day he told me the door arrived and two days after that he was telling me I could come and get my Baby. I was thrilled; it was only eight days. The repair was remarkable. Very elite (friendly, courteous, and professional) crew for a body shop.Services: Painting