-
March 2024 by Jerry Gorombol
We have been trusting our dogs at sunchaser for over 12 years- they take excellent care of our dogs
-
December 2023 by Heather Kasper
I have used their dog boarding, dog grooming, and dog training each of their services is a 6/5 (not a typo, I would give them 6 stars if I could). They take excellent care of my senior great pyrenees as well as my nervous beagle.
-
September 2023 by Jamie Bush
As many know it's always hard to be away from our fur babies and for our honeymoon travels we had to find some outside care for our 2 dogs who are 4 and 5 years old. The front desk staff were wonderful over the phone and personable at drop off. I left feeling nervous, but okay. After the first night of our honeymoon away I sent an email to see if staff could send pics and an update on how the boys were doing.I ended up getting a phone call from the manager stating that one of our dogs was considered to be reactive (this has never ever been the case before anywhere else or with anyone else's care...and I knew something was wrong) and that they were unable to do the scheduled playtime. Further into the conversation it was discovered that the prong collar (that we only use for walks and and transports to and from had been left on our dog upon being placed into his kennel/run and was never removed! The manager apologized for this negligence on behalf of the staff member who placed them. She assured me that this was NOT normal protocol and that staff were talked to about it.I immediately felt sick about this, knowing his collar wasn't removed and that my dog must've been so uncomfortable on top of being away from home.So after the first day of our trip away, I had to have my son take off work, and drive over 2+ hours to retrieve our dogs from Sunchaser and take them back to our home for him to care for them for the remainder of the week. If it wasn't for him our honeymoon away would have had us filled with stress and worry and possibly even cut short.I realize that this review may not be a common occurrence for most who board their dogs at this facility and I'm glad to see other dogs/families have had many good experiences. However, I found it important and worthy to share our experience so that this doesn't happen to others.
-
August 2023 by Jenna Pearre
My dogs were in a life threatening situation and I was not contacted until 3 hours after the incident. My two dogs were dropped off Friday morning and the front desk was reminded the dogs were to be separated at feedings as their profile states. We prefer to keep them in a shared run because they have separation anxiety from each other. I have received three different stories and do not know what to believe. I was definitely lied to. At the 4pm feeding food was placed in front of my dogs together and this is where the story always changes. I have been told dog a bit dog b, and dog b bit dog a, and dog a just growled at dog b. No attempt to break up the dogs was made except the tech yelling stop. But my 10 year old dog had two teeth ripped out of his mouth. I was told one tooth immediately fell out and one was hanging by a thread. The second later fell out and I was not made aware. I asked for daily updates and did not receive anything. Owner is claiming they naturally fell out of his mouth and diagnosed my dog with dental disease. I did not consent to an exam and have never seen a veterinarian credential from her so I’m not sure how she is able to diagnose my dog. My dog receives yearly dental care and I know this is not the case. There was no reason given as to why I was not notified at the time of the event. I was hours away and unable to turn around. If I was made aware at the time of occurrence I could have came and picked up my dogs. I asked for pictures of the blood, tooth, and my dog and received none until I called again the next morning. I only received a picture of my dog sitting. No pictures of the trauma site. Owner denies there was blood when I can see dried blood in my dogs fur upon pick up and two techs told me there was blood. I will never understand why food was placed in front of dogs with food aggression. I was told it was standard practice and that nothing ever happened before. So basically it was a matter of time before something happened. I had a gut feeling not to bring them here after the last time I picked up my dogs and dog a had a raw nose and no explanation. Needless to say my dogs will not be back. And I’m extremely disappointed in how this entire situation was handled. The owner refuses to pay for the vet bill and we paid in full for their stay. Beware they do not follow the information given on the pet profiles or verbally given.
-
August 2023 by Ken Yannacci
This place is our "Go To" for our dogs. They have grooming as well. They have always taken good care of our dogs.
-
July 2023 by Danielle
I've used the grooming services twice now for my domestic long haired cat. Savanna is an excellent groomer. My cat gets a lions cut (to help prevent matting and for sanitary reasons) and she always looks great!! Front desk staff has always been so kind too, definitely glad I found this place!
-
May 2023 by Christine Gosnell
I can't begin to tell you how amazing our 1.5 yr old lab Finn is now after working with Brittany and her crew. He was a wonderful dog before and now is top notch ?. We wanted a dog that could be off leash out back. We wanted a quick recall and good manners and WOW did we get it. He has the Ecollar and we don't even really need to use it. I would compare it to a tens machine. It does not hurt me at all. He was gone for 1 month which was so hard. But...Brittany updated us all the time with videos and pictures. Even took him to the vet for an allergy issue while there. She loves all her animals and trainee's. You can tell how passionate she is about her job. I would (and have) recommended her to anyone. She came back with our dog and walked us around the neighborhood and showed us all of his commands and it is really amazing. I joked that I would like to enroll my kids with her ? We will even have a follow up appt soon to go over any questions or issues. Highly recommend her. Blue ridge K 9 and sunchaser are lovely and worth every penny.
-
May 2023 by Hans X5
I must say - kudos to Savannah their groomer and all the kind staff! My domestic long haired cat got a lions cut (due to extensive matting on her belly) and she looks great!! Thank you sooo much - Will be back to keep up on her maintenance for sure!!
-
May 2023 by I Po
The best kennel by a mile in the area. People working there are super friendly, everything is clean and prices are very competitive.
-
March 2023 by Kim Huynh
The staff at SunChaser Kennels were extremely friendly from the moment we walked in until we checked out. My Samoyed puppy had a blast during her individual playtime according to the daily update pictures. I brought an old toy with her for the stay & the staff even machine washed it after she made an accident on the toy. Overall, we had a very lovely experience here & will definitely be returning in the future.
-
February 2023 by Alicia Brant
Our dog loves staying at Sunchaser Kennels whenever we need to go out of town. We always know he is well taken care of here while we are away!
-
December 2022 by Kei S.
We used to love boarding our dog & cat here, then somehow they declined. Front desk personnel became more mean, they don't ever answer emails, would rarely call back, and somehow small things would not be returned, such as the bedding in my cat's carrier. The dogs only have chainlink fences separating each other so if another dog wanted to bark & growl at your dog all day & night they could. The cat crate was tiny and placed where the groomer would be working, so how could the cats have a peaceful stay? The place does not seem very organized or clean either. Only a handful of workers truly seemed like they cared about animals. I would go elsewhere.
-
September 2022 by Colin Ripple
Friendly, loving, and took great care of my two pups for a week. The pups came home happy and full of love. Prices were great!! Definitely will go back again.
-
September 2022 by Corinn
My mother had checked my sweet girl vixey, her dog, and my grandfathers into this place while we were gone for a week for vacation. All three of our dogs came home with kennel cough and diarrhea. My mother‘s dog was throwing up and would barely eat up until a couple days later. My sweet girl has sores on her legs from laying on the concrete as well, she’s not eating much, and she has also gained some weight meaning that they were not active with our babies. I was really hopeful but I will not be returning ever again.
-
August 2022 by Juanita Edgar Gladhill Juanita Edgar Gladhill
Clean kennels. Very nice employees. Animals are well taken care of.
