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June 2024 by Daniel Magnani
Harry was great. Very helpful and educational and told us about all the available deals and upgrades possible while making it an enjoyable time upgrading.
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June 2024 by Bruno Jenkins Jr
Shane Hancock Was Amazing went in to file a claim to get my screen fix left with literally a free phone and a free watch I appreciate you man definitely good at what u do ✊? give him a call
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May 2024 by Gerard Luken
Got a new phone today. Tyrone and Dave were great.
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April 2024 by Lisa Y
David was amazing! Very knowledgeable and pleasant to work with. Will definitely recommend others to this store.
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April 2024 by J K
Dreshaun was very helpful, and made sure we got exactly what we were looking for with our upgrade. He helped us get set up to go to the other store that had the color iPhone we were wanting. Very much appreciate the help we received today. Thank you ?
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February 2024 by David hill
Harry provided excellent service with helping me with my issue despite the frustration it caused.
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February 2024 by brit
I decided to go to this location to upgrade my phone. Kenny was extremely nice and helpful. He definitely went above and beyond to make sure I was happy. If you go to this location, ask for him!
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January 2024 by Akisha Price
Don't waste your time. Poor customer service. My family left with a device while in transfer mode...call or text service not functioning. Called store, no follow up. I would not recommend this location.
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December 2023 by Bruce Perler
Let me be clear. I’m a life-long Verizon customer. This is about horrendously rude employee behavior and not the company,A family member was overcharged for a replacement phone, customer service was called, and we were assured we just needed to go back to the store and the issue would be rectified, and we were assured they imported the information into our account online. They said the store salesperson made a mistake. They would fix it. No big deal. Mistakes happen.The issue is what happened when we went to the Towson store. When I tried to explain this situation to someone who said he was the assistant manager, John, he told me to be quiet and he would only talk with my family member since it wasn’t my phone. I thought he was joking but he was dead serious! He literally wouldn’t talk to me or recognize my presence! Unbelievably nasty rudeness. I’ve dealt with businesses of all kinds for decades and have never been treated in such a rude and unprofessional and condescending fashion. And of course, he refused the refund without filing some sort of a “ticket” to the company, in direct contradiction to what we had been told by customer service.I intend to follow up with all means available to us. No corporation should tolerate such mean-spirited behavior.Oh btw- unbelievably, he then proceeded to bad mouth the Verizon call center and phone customer service. Verizon, you need to fix this.
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December 2023 by Miriam LaTova
Harry was so helpful and gave us the best plan!
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December 2023 by Brittany Guerrieri
10/10 experience at this Verizon. We worked with David who was so helpful, answered all of our questions, and explained everything to us! Will only go here from now on.
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November 2023 by Christopher McMullan
Josh Gonzalez is the man. My phone was hacked and he was extremely helpful in restoring everything completely with expediency and professionalism. Great experience overall.
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November 2023 by Tricia Hinkel
Brian was incredibly helpful and kind.
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October 2023 by Peggy Davenport
Greatest customer service with Martel! He did everything to make sure we had the best plan, best pricing and easiest time. We’ll be back!
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October 2023 by Magic Mike
Its a shame this location is a FRANCHISE and doesnt carry same equipment as CORPORATE stores...whats the point?
