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October 2023 by Liora Schmidt
Thank you.The entire experience was great, from the large selection of sofas, the professionalism of individuals we worked with, the communication before and after this BIG purchase, to the phone call making sure our delivery was satisfactory. It was beyond satisfactory. Not to mention that both the sofa and the recliner look fabulous.THANK YOU!
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July 2023 by Michelle Spencer
Large selection of furniture. Friendly staff, knowledgeable about product and pricing. I was updated on the status of my furniture available. Arranging delivery date and time was super easy. Delivery was on time and efficient. VERY professional. I have already recommended my nephew take a look at the sofa store in Glen Burnie
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July 2023 by Sue K.
New to the Sofa store. Moved and need furniture. Richard A. helped us out and got us fantastic basset love seat and sofa with lumbar support. Waiting wasn't an issue for me so I got them in about a month. Delivery went well. I spent well over a few gs and I'm happy with everything I received. Thanks Richard! (Laughin at Life is Strange).
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June 2023 by Ellen Cooperman
Our salesman Keith, was very helpful and knowledgeable. Furniture was in stock, so delivery was quick. We love our new sofas!!!
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June 2023 by Fritz F.
Promised couch in 4 weeks Horrible communication finally came in 8 weeks. It arrived broken and now I'm playing games with a repair company for a brand new $3500 sofa. Hot Dog!!!
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May 2023 by Dayna Harris Smith
They made sofa shopping easy and fun! There are so many options, I didn't have to settle :)
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March 2023 by Damien Pollard
Terrible. A) their prices are top of the line. The furniture is not. B) Nor is their service.The Mrs and I were sofa shopping. We’d stopped in. Found a set. Went home, confirmed the measurements would fit. Returned to the store. Paid. Signed swatches confirming style and patterns. We knew the wait would be some time- and it was! 3-4 mos later we received a call that our set was in and ready to deliver. So I take a day off of work to receive the delivery in the early am hours. The crew was quick and professional. They had the set in and set up in no time at all- and were gone. After months of not having seen the set- I realized within minutes- this was not the style, fabric, nor pattern that we’d ordered. I call the Mrs who called the store- who called the delivery company. *spongebob voice 3hrs later… the store calls to say the delivery company confirmed that is the only set they had on the truck for us and it must’ve come wrong from the factory. Makes sense, right ? You know. After our having to sign swatches and sales receipts confirming the details of the furniture. Anywho, you’d think the store would be embarrassed and act fast. They played the part- said they’d put a rush on it and to hold the other set in the interim. Meanwhile, we have a big, slobbery, canine. Not easy to convince him to stay off of the furniture that is not ours in our home when we’re away. So we really didn’t want the ownice of having the furniture remain. It wasn’t an option. Add to it- that is the last communication we received from the store for MONTHS. 3-4 months later we’d finally received the call that our furniture was in ONCE AGAIN, and ready to deliver. So again, another day off. Another professional crew, in, set up, wrong set removed, and gone. All the while, not ONE WORD from the store. No remorse. No embarrassment. Not one single offering of an olive branch or reimbursement. No mention of discounts or token offerings. Just silence.This I’d expect from a furniture store that uses animated commercials or cheap box frames meant for mass production and not quality. Alas, that is not what we paid for here. We paid top dollar for basement level service. And to add insult to injury, the furniture is now fuzzing like a cheap suit and so we will have to deal with another service just to get back the quality we thought we’d paid for to start. For this hassle, I could’ve bought three cheap sets and thrown them out as the issues arose. Spend your money if you want. Believe that you’re getting quality that you’re not. Convince yourself that this review is not indicative of your experience… you’ll see.
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March 2023 by Lisa Levin
No pressure from the moment we walked in the door. Scott Kreitzer was extremely informative. We had excellent communications. Their service department is kind and extremely accommodating. I would definitely recommend this company.
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March 2023 by Patricia Taglieri
Stopped by to look at sofas. A salesgirl came to ask if we needed help, told us which part of store had more and less expensive sofas...then let us wander. I really appreciate not getting the hard sell. When we were ready to choose a sofa, our questions were answeredOne of our better experiences.
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March 2023 by CJ
Best furniture store in the area. Great selection, reasonable prices for quality furniture. I did my research and went to multiple stores to find a couch I loved and I kept going back to the Bassett sofa at the sofa store.When I finally decided to make the purchase, Scott K worked with me to make sure I got exactly what I wanted. The production and delivery time were spot on and the sofa is extremely well made and comfortable.I would definitely recommend checking out the selection and prices at the Sofa Store.
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March 2023 by Richard H.
We recently purchased a sectional sofa from The Sofa Store. It was a great experience. Our salesperson was terrific and the selection was tremendous. We picked out a sofa and had it built to our specifications. It only took 3 weeks for our sofa to come in. The crew that delivered the sofa was great. I would recommend The Sofa Store to anyone in the market for a sofa.
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January 2023 by Emily Taylor
Such a fun experience picking out our custom sofa! Amber was a pleasure to work with and the sofa arrived way sooner than expected!
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October 2022 by Brian Robinson
My wife and I both love this store, top quality sofas with very competitive pricing.
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August 2022 by Geraldine Werkmeister
We were shopping for a new sofa with an idea of what we wanted. Scott Kreitzer pointed us in the right direction and let us browse, checking periodically. We found exactly what we wanted and Scott was very helpful. Great experience and we highly recommend The Sofa Store.
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July 2022 by Olivia Hare
Honestly the best experience out of my whole move in process. We were never rushed when trying to choose the perfect couch at the right price. And then bringing the sofa in was very fast, efficient. They were very accommodating when I missed my delivery window and they took they’re shoes off without me asking! Definitely recommend.
