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“Very nice selection but I was looking for a specific item which was out of season this visit. I did browse thru the items in the store and planning a few purchases for this summer.”
“I went into the store today and the person that helped me was Amanda. She was so bubbly positive and polite. She helped me with everything I needed and gave me great recommendations on which items looked best. I really appreciate appreciated her input and I will be back. Please shine light on her. She was wonderful!”
“Went in with the wife and did some back to school shopping for our daughter. The store was very well stocked. The salesperson was amazing! Highly recommend this store.”
“The manager/associate was extremely helpful and friendly! Very accommodating to check to see if they had our sizebin the back. You here so many times everything is out on the floor.....I worked in retail, everything isn't out on the floor!”
“Every time I come in here everyone speaks n the store is very clean the customer service is amazing like really amazing everyone their needs a raise...naw I'm serious !!!!!”
“Love what I'm able to find & buy at this location. I found a pair of Tom Ford Sunglasses and a nylon Longchamp crossbody bag. Additionally other well priced items along with this adventure. Also never an issue with returns or going cardless.”
“They had 3 or 4 representatives and all of them were helpful. Student discount this month 20 percent was a plus and plus membership perks. It was great experience. Loved the shopping experience in store today.”
“This is a wonderful place, with kind, deeply knowledgeable staff. I nearly despaired of finding comfortable sneakers (bunions) when I entered; I left with the most comfortable pair I’ve had in twenty years.”
10:00 AM - 8:00 PM
700 Fairmount Ave, Towson
Shoe Stores
“Tamika at Towson is the best of the best for customer service. I have been using a cane because of foot surgery and I asked if I could push the shopping cart out to the mall door. It was difficult carrying a shopping bag with the cane. Tamika immediately said that an alarm would go off if I took the cart out of Nordstrom. She then , also immediately , offered to come with me and bring the cart back to the store. I have not seen customer service like this for a long time. Tamika made today a wonderful experience. Kudos to her and to the Nordstrom management for having such fine employees.”
“I love Madewell! I did the one-on-one styling with Carrie, and I loved every minute of it. She was patient, kind, and knowledgeable. She helped to find styles for me that I would not have tried myself. Loved my experience!”
“I had the most amazing person help walk me through and call into the stores specific helpline to fix a mistake I made. I can’t thank them enough for their kindness and hard work. This store is always so clean and organized with all the best loft items. Thanks loft Towson!”
“The energy at this store is always relaxed and chill. Customers walk in and browse shoes to buy. Haven't had any crazy encounters with other customers or staff. The staff provides quality customer service. The return policy is generous at 60 days with a receipt and the BOX it came in at the time of purchase and the item cannot be obviously worn to the eye. Any returns without a receipt can be completed as an equal exchange or traded for store credit. Love it here especially at this location. 10/10.”
“I had never been to this store before . I decided to come here for the first time searching for a nice birthday outfit, and I was pleasantly surprised! When I came in me and my sister were greeted by a nice stylist named Dominique she was so amazing! she got me set up in a dressing room and even left a couple of suggestions for me to try on! her and the other ladies were so amazing everytime I came out of the dressing room they were so nice and encouraging the whole time I was here . Unfortunately I didn’t find my birthday outfit here but I will be returning just because the service was so amazing ! please visit this location if you’re looking for quality customer service .”
“I have really liked their new location outside of the main mall. They have been very helpful with finding specific items and managing returns. Free People as a company has limited in-store inventory so I call ahead sometimes to ask if they have what I’m looking for. They’re always very kind and let me know if they have the item in-store.
Customer service at the old location wasn’t good. I’ve have good experiences at the new location though- super friendly and knowledgeable!”
10AM - 6PM
870 Kenilworth Dr, Towson
Shoe Stores
“very nice shopping experience…helpful and friendly, without being pushy, salesperson. Great selection of tasteful and colorful clothes…both casual and dressier styles”
“Really cool store friendly sales people lots of dish shoes and purses. From clunky ankle boots to high heel dress boots. Cute dress and casual shoes. Tons of lace up flats, jewelry and fedoras and also a huge selection of men's shoes and boots upscale pricey”
“They need to fix their app, and everything would be great. Everything I order something via the app for instore pickup, the app automatically sets my name as whatever the store location I'm picking up from causing confusion for the store employees and myself so a process that's supposed to be a simple pickup for a item I already paid for ends up being more complicated for both parties”
“I like that when I go into Finish line, that someone will approach me and is ready to assist me, I don't have to look for someone to assist me. I was in and out the shoe store In under 15 minutes for my son's. Not to mention the rewards that finish line has, love that part too!!!”
“Two employees assisted with a Christmas Gift exchange today and went above and beyond. Both gentlemen were helpful, kind and courteous. I appreciate great Customer Service as it's almost extinct in this day and age.”
10AM - 9:30PM
Town Center, 813 Dulaney Valley Rd, Towson
Shoe Stores
“Macy's is reliably a place to go when I need some new clothes and accessories. This location has been fine, generally neat and well stocked, and the workers are usually okay - though Macy's doesn't have enough of them. Recently I needed help in the Intimate Apparel department and a worker in a wheelchair (yea! diversity!) was very informed. My spouse and I use Macys.com often as well, with no problems.”
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“Kimberley was very helpful and knowledgeable. It was obvious to me that she wanted me to buy the right shoes. Making a sale was secondary.
Kimberley encouraged me as a customer to consider the options without any pressure. What a difference this made in how I view Comfort One at Kenilworth.
Kimberley is the person I hope to deal with in the future!”