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December 2023 by James Ward
Stayed here for our wedding. We were impressed by the service of both the maids and staff but were fairly underwhelmed by the rooms, and in particular the bathrooms. The showers are older style with curtain rods, are quite small (even in suite rooms) and water pressure is non existent (although this seems to be the new disappointing norm for hotels).Our room was a corner suite and while it felt spacious, that space was very poorly used and laid out. Almost no surfaces beyond the small desk and around the TV, and only 1 extra seat for entertaining besides the bed and desk chair despite there being room for a love seat. It was weird how it was setup. No logic to it.The parking situation is also atrocious with guests having to pay for parking and the garage not being attached. We were comped as it was our wedding stay, but guests were not. The on site coffee was good, and the room service was great. We were disappointed to see that the skybridge that used to connect it to the mall was gone.All in all a decent hotel but lacking some of the key things to make it feel convenient and comfortable which knocks a star off.Rooms: A mix of old and new. Lacking in general comfort outside the bed itself. Bathrooms are tight on space and showers are atrocious as far as room, setup, and water pressure.Nearby activities: Next to Towson Mall but no longer has a skybridge meaning it's harder to get to.Noteworthy details: Parking is NOT free. Expect to pay money ($10ish a night) even after validating at the hotel.
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November 2023 by Joshua Lowenthal
Friendly staff, competitive rates, and good room size. Rooms were a bit outdated but comfortable and no complaints for the price point. It's right across the street from the Towson mall so it's a great location! Has a wedding venue, rooms available for rent and catering on premise along with a full bar.
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November 2023 by Timothy Mercer
I was here for a symposium and awakened with a diabetic need to eat. The gift shop was closed, and AJ came out and was super helpful. He gave me a Belvita snack, which helped raise my blood sugar, and he also recommended an eatery that delivered. He was so very friendly that I no longer cared about the orange extension cord in my room, the fridge that did not work, or the peeling wallpaper. My room on the 5th floor was very quiet and clean, and the bed was extremely comfortable. The young man at the desk when I arrived, an African American fellow with locs, was also super friendly, checked me in effortlessly, and validated my parking. Both of these gentlemen are a credit to this hotel, and if the other staff are half as hospitable, then I would strongly recommend this hotel as one to visit. Sometimes, hospitality and genuine love for what you do outshines any other issues. Thanks, AJ, for being you and for making this stay a great one!
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November 2023 by Leshia Chandler
The bedding was "dingy", the room smelled of mold. Room service and restaurants were subpar and missing essential items. Was charged for additional for parking even though I paid in my conference package.Nearby activities: I should have taken advantage of the restaurants outside of the hotel.
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October 2023 by Barnabas Ocholla
We made a reservation for a king sized room for a couple. Upon arrival they had no King sized rooms and offered a double bed instead. The management was non chalant and couldn't care less telling us that they could offer a refund for us to go somewhere else at 11:00pm after a long drive there. Mr. Johnson wouldn't offer any concessions or admit their error but blamed a third party reservation saying that they don't offer any guarantees if booked thru Expedia.Rooms are outdated and carpet is dirty.I wouldn't give them my business ever again. Do yourself a favor and don't go there.
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October 2023 by Tikka Lazenby
The rooms are nice although there was an eyelash on the TV stand and the ironing board came apart while ironing. My entire family from out of town attending my wedding enjoyed the rooms and the service as well!! The location was perfect ??
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September 2023 by Abigail Manger
The positive: Staff was friendlyThe negative:- double booked the parlor room for my wedding night. They did give us an extra room, but we had to move all of our stuff in the midst of getting read for the wedding.- Parlor room was dirty on arrival with confetti and loose hair extensions on the floor.- only had 1 set of sheets, 1 pillow, and 3 towels on arrival for 5 people. Requested extra linens and only had 2 additional pillows available, one of which did not have a pillow case- when calling room service, the phone was unplugged and the plug was behind a heavy TV stand.- were told there would be 2 shuttles available to transport guests to and from the wedding venue on request the day of. On the day of the wedding, they first told guests they could not use the shuttle because the venue was more than 5 miles away (it was only 3.8 miles away). After addressing this, they informed us only 1 driver was available to transport guests.- were told the club room would be available for groom and groomsmen to meet at. The club too was closed the day of the wedding. They opened it after multiple inquires with the front desk.- Dropped off welcome bags for guests to be given who booked through the hotel block. Only a few rooms actually received their welcome bag on check in.All of this was despite active and frequent communication with hotel staff beginning months in advance, both in person and through email.
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August 2023 by Lynne Springer
The tub had a leaky faucet( wasting lots of water). There was mildew where the sink connected to the marble and the was mildew( pink) on the caulk of the tub. I am allergic to mold/ mildew. The room minus the bathroom was 4 stars and with the bathroom would take it to 2.5. This is unacceptable anywhere.Nearby activities: If you are not in the mood for shopping just walking around the mall will take care of your exercise needs in a cool atmosphere away from the summer heat.Walkability: There is 4 story mall across the street as well as a P.F. Chang’s. Across the street the other. way there is a healthy foods store, a IPS store, a Chopt - salad restaurant and 2 other restaurants. Also, there is a Smoothie King.
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August 2023 by Vanessa Rota
I was here recently for a 5 day meeting. I felt comfortable at the hotel and the location was great.I had to leave a review because I went through a difficult situation at the hotel during the beginning of my stay. I was very busy at the meeting but the hotel was more the accommodating in rectifying the situation for me behind the scenes.Things can happen and it can get very frustrating when you’re dealing with defensive management or need to go through “corporate” to get things taken care of - but that’s not the case here. They made me feel like a person and took care of things to the best of their ability on the premises.I would like to thank Randolf (I think that was his name) and Skip for addressing my concerns appropriately.
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August 2023 by Michael Eisenhour
I can’t say enough good things about the Sheraton in Towson. I recently lost a dear friend of mine and on the day of the celebration of life, the venue cancelled due to a loss of power. The Sheraton, at the drop of a dime, was able to accommodate our party of 150. They provided us with a beautiful event space. The staff was extremely friendly and put together a great event, setting up the PA system and massive spread of food, all with only a couple hours notice. We will forever be grateful for the Sheraton and their staff.
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July 2023 by Sandie Green
Last year, my church booked rooms for 300 people here for convocation. I had a private room. The view and the room were beautiful. We will be going back there again in October. The discount prices were very good.Rooms: Very spacious and comfortable. All necessities were available.
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June 2023 by Aliza Carr
I reserved 3 rooms. 1 king, 1 double, and 1 polar room for 2 nights. I asked for them to adjacent because it was for my wedding party of 30 people. I also reserved 10 extra rooms. The 1st issue was the check in for the 10 extra rooms. Could not find the reservations even with the reservation number given. 2nd issue was the polar room was not a king bed but a Murphy queen bed and the room was used prior for a meeting so it was filled with tables and chairs. No room to even let the bed down and no staff able to remove the tables and chairs. 3rd issue was the connecting room double bed was closed so I had to get another room not connected. And to top these issues they wanted to charge regular rate even though I was quoted a different rate when I made the reservations. I was told that no charges would be charged until check out. But my card was charged at check in along with $100 incidently for each room. The only positive was the staff was nice and tried to accommodate my issues.Rooms: No very large. Not very clean.Nearby activities: Across the street from Towson Mall
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June 2023 by Lillian Martin
The good: the people who work here seem to really care about your experience and give great service. It’s in a good location and the elevators are fast and there are plenty of them. And our room was really spacious. The towels are fine, water pressure is great. They give you a washcloth which has been scarce in my travels so that was plus.The Bad: The bedding and bed are motel six quality. I don’t think I’ve ever had a worse pillow in my life and the comforter actually makes noise like you are rattling plastic. And it’s so light, you don’t feel like you are even covered. Last time I was in Towson, I stayed at the Holiday Inn, and the bedding was actually was much nicer. Also, the toiletries have a very masculine strong, masculine scent so I felt like a I was doused in my husbands aftershave.There were several events (3 Saturday, 2 Saturday night, 2 Sunday night) so you have to wait at the desk to ask for help as tons of people are get their parking validated.I’m pretty sure their main source of revenue is events because the rooms feel like an afterthought. The 80s decor is still in pretty good shape so it didn’t bother me that much.
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June 2023 by Susannah Ziegler
Traveling across the nation for surgery and spoke with Dion Genil to reserve my room. He was remarkably kind and empathetic. It helps so much to start a trip with such a wonderful experience. If the staff at the hotel are as wonderful as he is I’ll be in good hands. I’m sure they will be, but I’ll update the review after my stay in July.
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May 2023 by Livio Broccolino
Spent a week here after a huge tree fell on our house and we had to vacate. Stayed in room 620. The room was spacious, bright, well appointed and beautifully maintained. It was kept very clean by a highly efficient team of housekeepers. The property in general is clean, attractive and well maintained as well. Hotel personnel were unfailingly helpful and polite. There is a serviceable restaurant (you want the very personable and attentive Maurice to be your waiter) and a friendly and lively bar/lounge. If you have a vehicle there is an adjacent garage ($15 per car per night) where cars can be kept and retrieved (in and out) at will with validated tickets that actually work for the length of your stay. The hotel appears to be a bustling and happening conference and wedding venue. But these did not cause the venue to feel overcrowded or chaotic. All in all this was a most enjoyable stay under trying circumstances for which we thank the employees and management of this very well run property.
