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October 2023 by Marcelo Monteiro
I recently had the pleasure of visiting the Trek store in Towson and was thoroughly impressed with the service I received. The sales manager, Sue, was an absolute gem. She guided me through their selection of bicycles, ensuring I found the perfect fit without pushing any expensive models or unnecessary equipment. Her patience and politeness truly stood out, making the entire shopping experience a breeze. What's more, she went above and beyond by assisting us with valuable information on trailer hitches and bike hacks. I can't recommend this store and Sue's expertise enough! If you're in the market for a bicycle or related equipment, this is the place to go.
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October 2023 by Elizabeth Hughes
Great service, great people and great products! They will go to great lengths to make sure you are completely happy with your bike! I also think that the 30-day return policy is very generous and provides confidence in making sure you take time to get to thoroughly know the bike and what you need to make it to fit perfectly. They are committed to that process!
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October 2023 by Paul Lee
Thompson helped me purchase my first road bike, no pressure, just helpful and educational. Thompson was very helpful with his advice and also went out of his way to bring the bike from Towson to the Columbia location as it was closer to my house.He also helped me pick out the essential gear that I needed to get on my bike asap. I ended up returning some of the items once I had a better idea of my gear preferences and that was no problem with Trek's 30 day policy on gear, excellent. Overall great first purchase experience!
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October 2023 by Clifford Staten
Great products. Friendly knowledgeable staff. Very well managed, clean and organized shop. The managers, sales people and technicians will make sure any repair issue with your bike or purchase is handled in a timely manner.
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October 2023 by Karl Ringsdorf
The rep helped me make the selections for when I am out the trail and need to fix a flat. The new pump, comes with a mini air pump that also uses a the co cartridge, I didn't even know they made it. Small compact design fits in my saddle bag.
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September 2023 by Daniel Dotter
great shop. Regardless of your budget, from entry level to super-bike, they have what you need. I brought my home built Trek Crockett in for a fit and new stem and the folks there were able to help me right away, recommend the right size stem, and do a basic bike fit that has me much better positioned on the bike. While I was there I also grabbed a helmet and they were very helpful in that department too. This is definitely my go-to shop now. Very friendly bunch which isn't always the case when it comes to high end bike shops.
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September 2023 by jeff grueninger
When I walked in, I was treated exactly how I felt a neighborhood bike should treat me. Like a rider. Not only did everyone help me find exactly what I needed. Travis went above and beyond, stopped what he was doing just to help me make sure I was getting exactly what I needed. Couldn’t recommend this shop enough. Friendly service and great prices.
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August 2023 by Rick C
Took out my new carbon bike on a long ride. Somewhere along the route the spoke snapped and I needed it repaired ASAP. TrekBikes in Towson was more than happy to help me out an get me back on the road. I made it back safe and sound.
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August 2023 by Brandon
I made several visits to the store. Learning as much as I could each time. Speaking of time, every visit was just before closing and all 3 associates I interacted with were patient and very knowledgeable. Walking me through all parts of the buying process and all the technical pieces of a few different bikes. I was very pleased and will return to purchase another bike in the future.
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June 2023 by Kevin Littlejohn
The bike is great and the customer service was awesome. Sara was knowledgeable and very helpful.
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June 2023 by Bryan McDonough
I purchased a child's bike for my son last December for Christmas. I just brought it in yesterday (in June) and shared that I had bought the wrong size bike. I was pleasantly surprised that they gave me a full refund toward the purchase of a new bike in the correct size. This type of customer service is hard to find. This is now my go-to shop.
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May 2023 by Kadie Barnes
Terrific communication across the board with everyone I encountered. They were so quick and thorough with their work. I had my bike back within the week. Grateful for their patience as I came in just before closing each time because of my work schedule. Really looking forward to working with them in the future!
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May 2023 by Jeff Webster
We bought 2 high end bikes this year. Every time we go in to the shop we get treated exceptionally well. I have noticed that every customer that enters the store, while I'm there, seems to get treated the same way. I'd like to think that happens regardless of your past purchases. I have a Trek dealer closer to my house and drive farther to this dealer for the service and selection they provide.
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May 2023 by Jesse Giampaolo
Very helpful for matching us with the right bike for our needs. They also helped us find an adapter so we could use our old Interchange basket on the new MIK rack system. However, they were not great with communicating once we left the store. They were *supposed* to fix the front brakes which were sticky before we took it home. They told us it would take 1 day but we never got a call saying it was ready. After 4 days I called and asked if it was ready, they said it was. We got there and it wasn't even fixed! We still had to wait an hour in the store just for them to fix it. Might as well have just done it the day we bought it to save us the trip!
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April 2023 by Rafael Garcia
Best Experience ever!The team at Townson Trek Bicycle store!They took extra good care of all my needs!I’m taking my New Dual Sport Gen 5!Back home to US Virgin Islands STX!
