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April 2024 by Innocent
Great Customer service At Mattress Firm In Towson Baltimore Maryland. Just Ask Eli.
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April 2024 by Amya Butler
Sally was an amazing help!! Thank you.
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April 2024 by Amelia Norman
Very professional and helpful.
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April 2024 by Matt Haesler
Sally was very knowledgeable and incredibly helpful, would 100 percent recommend to anyone shopping for a mattress.
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November 2023 by James McMenamin
We bought a new mattress and box spring at Mattress Firm in Towson. The saleswoman, Victoria, was friendly and knowledgeable and guided us patiently through testing out five or six mattresses. I would shop there’s again.
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November 2023 by Jess Kamen
Had a really good experience here. Gary was great: super attentive, knowledgeable about the products, and answered all our questions thoroughly and honestly. He was patient when we were indecisive and helped guide us to make the right choices without ever being pushy. Buying a new mattress is kind of a big decision, and Gary really went above and beyond to make sure we got the right one. The store itself was great too—clean, spacious, a lot of options to choose from.
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November 2023 by Emily Waldt
Had a fantastic experience and Gary was more than helpful in our search for a new mattress. He wasn’t the typical pushy salesman and used his knowledge to help us pick out an appropriate mattress for our son. We will definitely be back in the future and work with Gary when we need a new mattress.
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October 2023 by Irish Kate
I had a great experience with Mattress Firm in Towson. Gary helped me find the mattress that was right for ME and trust me, I was there checking them out for quite awhile. And compared to other companies, (I did check), they had the best price. The mattress delivery by Danny was also wonderful. Took 10 minutes! And they were very careful and nice. Definitely go to Mattress Firm!
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October 2023 by Gracie M.
So I was ready to purchase a Bed the quote was $2800. Which we were happy to pay. Then went to the desk & they wanted to charge me another $300 for the Box spring which has always come with the mattress in the past. Then the salesman said we can deliver to your front door but it is another $100. For us to take to your bedroom. Seriously.I'm sorry I pay almost 3 grand for a top mattress & the box spring & delivery isn't included? No thanks. I declined the sale.
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October 2023 by Nyilah Whitaker
Kimberly was so understanding and supportive of my physical needs as I am suffer from very uncomfortable back pain. She was knowledgeable of every product the store has and what would best meet my needs while being understanding of my budget as well. The added bonus is she used her nursing background to help me understand me needs as a well. I also want to mention that the store manager was just as kind, understanding and helpful too with all the needs I mentioned earlier. What a great team.
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October 2023 by Eric “Big-E” Phillips
Mr. Gary Weinapple is a great man. Highly professional…confident in promoting the product & very knowledgeable about all the products. The best sales person and/or manager I ever had the pleasure of doing business with. I highly recommend if you’re in the market for a mattress or automatic bed frame please make your way to see Gary at Mattress Firm in Towson.
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October 2023 by Beverly Bromley
Had a wonderful experience with salesman Mr Kenton today, he was very knowledgeable about the particulars of mattresses. He explained the best fit for my sleep habits and I was very pleased. If you are in need of a new mattress go visit Kenton at Mattress Firm.
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September 2023 by Elliot Hirtle
What a great experience! Came in here with a vague idea and Gary was very patient in us testing the beds. He told us the benefits of each one and what suited us best and why. I am very confident in my purchase and can't wait to get my new mattress delivered. Eli gave us some good laughs during the paperwork, the experience was wonderful overall.
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September 2023 by Marian Montgomery
Customer service rep Shavon was very very nice pleasantly pleasant ?. Very nice young man and very knowledgeable. He also gave me options and very attentive to my wants. He was absolutely wonderful ??? and very considerate and helpful and very nice and talk to. Great guy and remember me from a few weeks ago ?. Hi customer service was fantastic ?.Good job ????? Shavon ☺️
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September 2023 by Joanna Phinney
Sally is an excellent saleswoman. She listened to our concerns very carefully and seemed very knowledgeable about each kind of mattress. I appreciated her patience and flexibility as we tried out several mattresses and made up our minds. At no time did we feel pressured or rushed. We are very please with the products we chose and would definitely recommend Mattress Firm in Towson!
