Macy's, established in 1858, is a well-known department store featuring over 740 locations across the country and a strong online presence. The Macy's Rogue Valley Mall offers a wide selection of popular fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers have experienced excellent service, especially from helpful employees in various departments, such as jewelry and footwear. Shoppers have praised the personal and attentive customer service they received, making their shopping experience enjoyable. However, some reviews have noted that the merchandise quality has declined over the years, and the store's organization appears cluttered. A few customers mentioned that staffing could be improved to enhance the overall service. Despite mixed feelings about the store's merchandise and layout, many still appreciate the vast selection available and the exceptional service from dedicated staff.
This review was for Finish Line that was inside Macy's in Towson. The young women who was the only employee working was patient, personal, phenomenal customer service 👏🏿 I forgot her name but she was amazing under pressure and was a track star.
June 2025
Always a pleasure to walk into this beautiful store. So well organized and inviting.
July 2024
Places clean organized and ready to go to keep up the good work that you're doing so well with
