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March 2024 by Adam Corbett
Made me wait 20 minutes for my daughter’s prescription to be “ready” only to tell me to wait again for them to mix it… so what did I wait for the first time? Incompetent service.
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August 2023 by Ruth murphy-diggs
My pharmacy last 10 years I receive prompt friendly service. received all my vaccines here also
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August 2023 by Stefan Hurtt
This place is a trip if I ever been fooled. They act like they know what they are doing but don't even understand English. The black lady up front is a uncle Sam as a Karen she act like she helping black people just to make them wait longer then the white ?❄️ people. I only came her to pick up my med twice and both time got in too it with the same lady .The pharmacist are no help either they act like they better then you and do not help you get your medicine. I can't believe they have a place like this in Baltimore.
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October 2022 by Rafael Williams
Customer service/satisfaction is never a priority at this pharmacy. I stopped using this location some time ago but I have a cousin who needs me to retrieve their medications. More often than not mistakes are made and scripts are not fully/properly filled. This results in multiple trips after they have notified you to pick up your meds. You'd do better using Walmart.
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September 2022 by Brandy Hamilton
Slowwwww , slowwwww, slowwwwww . I probably waited 30 minutes for my prescription. This pharmacy used to be so great but it ain’t it anymore! The customer service is not that great anymore either!
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September 2022 by Hermela Mesfin
I WAS A CUSTOMER FOR OVER 20 YRS WITH NO PROBLEM.I PLACED A REFILL LAST WEEK. WHEN I WENT YESTERDAY ABOUT 5: 00 PM TO PICK UP MY MEDICATION, I WAS TOLD TO COME THE FOLLOWING DAY FOR WAS NOT READY.WHEN I WENT TODAY, IT WAS NOT READY. THE FEMALE DESK CLERK DOES NOT PASIC UNDERSTANDING WHAT CUSTOMER SERVICE IS. SHE HAS AN ATTITUDE OF I DON'T CARE. NO APOLOGY FOR THE DELAY. ETC. SO SAD
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June 2022 by Rags & Tags
If you looking for great customer service definitely don't go to this Giant pharmacy. I feel like when they are on the phone with a customer they are violating their HIPAA rights by repeating their name repeating their birthday and repeating the medication. Great customer service is little to none here please be advised to protect your peace don't go to this pharmacy.Update still the same old unprofessionalismThis pharmacy customer skills is horrible to say the least. They are violating everybody HIPPA rights everyday! It is so many rights being violated it's unbelievable. They should not be repeating the medication that a customer is receiving. You should not be asking for vital information loudly between the partition like that. I can't believe they are getting away with this. The pharmacist on the weekends are horrible the ones in the evening are just as bad
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May 2022 by Viva
sooooo slowwwww. they literally have one person working at a time!!!!
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November 2021 by Brittany Lanes
Slowwwww , slowwwww, slowwwwww . I probably waited 30 minutes for my prescription. This pharmacy used to be so great but it ain’t it anymore! The customer service is not that great anymore either!
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November 2021 by Howard
Clean restroom and fresh deli meats. Baked goods always fresh. Customer service good and cashier was friendly. Need more handicap parking.
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November 2021 by The Spiritual Space Black Women Speak
Slowwwww , slowwwww, slowwwwww . I probably waited 30 minutes for my prescription. This pharmacy used to be so great but it ain’t it anymore! The customer service is not that great anymore either!
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November 2021 by Klynstan
Slow. Getting a prescription is always time consuming even when it's been called in. However, it is always a clean store!!!
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October 2021 by Legesse Negash
I WAS A CUSTOMER FOR OVER 20 YRS WITH NO PROBLEM.I PLACED A REFILL LAST WEEK. WHEN I WENT YESTERDAY ABOUT 5: 00 PM TO PICK UP MY MEDICATION, I WAS TOLD TO COME THE FOLLOWING DAY FOR WAS NOT READY.WHEN I WENT TODAY, IT WAS NOT READY. THE FEMALE DESK CLERK DOES NOT PASIC UNDERSTANDING WHAT CUSTOMER SERVICE IS. SHE HAS AN ATTITUDE OF I DON'T CARE. NO APOLOGY FOR THE DELAY. ETC. SO SAD
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April 2021 by Fabrizzio Coronado
Brought my mom here for her covid vaccine appt. and the pharmacist denied her J&J vaccine because she's allergic to PEG. I showed her CDC website lists moderna and pfizer contain PEG while J&J doesn't. I even showed her my mothers doctor letter saying she could take the vaccine. Pharmacist froze up when i asked her if the doctor and cdc are wrong and still said she could not vaccinate her. A person before me had an allergic reaction to J&J and she froze up did not know what to do - not surprised since the pharmacist doesnt know the ingredients in the vaccines. The list of allergies she showed me did not have polysorbate (which is in J&J) so her form was outdated. I even called before i took the hour drive here and recognized her voice in person, on the phone she said it was fine she take it knowing her allergy to PEG but still didn't give her the vaccine. She's rejecting eligible people for the vaccine and putting people at risk by injecting them without knowing the difference between vaccines.
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February 2021 by LaToya Cunningham
Called Giants today on Loch Raven to confirm my patient pharmacy concerns. Mary answered the phone, although she wasn't rude, she wasn't pleasant either. She sounded extremely tired and forced to answer the phone. I truly hope she's able to turn her day around.