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“Thank you.The entire experience was great, from the large selection of sofas, the professionalism of individuals we worked with, the communication before and after this BIG purchase, to the phone call making sure our delivery was satisfactory. It was beyond satisfactory. Not to mention that both the sofa and the recliner look fabulous.THANK YOU!”
“I grew up on Ethan Allen so I knew what to expect. They delivered all that and more in their customer service. I was greeted right from the door, asked if I needed help, And was kindly helped and treated very good along the way. I was very impressed with this one. Definitely going back for a second time to look at the furniture again. And incredible customer service definitely played a role in my return.”
“I recently purchased a sactional from the Towson Town Center store. The staff was friendly and knowledgeable. They made excellent recommendations that helped in customizing a sofa to fit my space and meet all of my requirements. The shipping was fast and on time. The set up was also easy. I used a combination of you tube videos and the assembly instruction diagram the sales team provided. I am beyond pleased with the function, comfort and versatility of my sactional. I highly recommend.”
“Mary and the Arhaus Towson team have been a dream to work with for helping to furnish my first home. Mary spent over two hours with me during my first visit in-store showing me various pieces that would work for my space and designing custom 3D mock-ups so that I could visualize everything. Mary’s communication and level of detail and genuine care about myself and my home before, during and after my visit exceeded my expectations. I have made large purchases with West Elm and other furniture companies, and was blown away by the level of customer service received at Arhaus in comparison. I’m thrilled with my decision to shop at Arhaus and can not recommend Mary and Arhaus Towson enough! Bonus points for the huge, GORGEOUS new storefront at Kenilworth ?”
“Kevin was very helpful with furniture selections for our recent office expansion, and i found pricing to be quite reasonable. Eric did a great job with assembly. Overall an excellent experience.”
“I love this store but the $49 free shipping advertising is very misleading. I spent $1300 at the store and still had to borrow a truck to pick up the furniture pieces. Nothing was free!”
“Amazing experience! My sales associate was Charles. He is very knowledgeable and caring. He is no pressure (which is so rare nowadays). He allowed my fiancé and I to browse the store on our time while asking questions as needed. We eventually ordered a bedroom set, and delivery was the day expected and top notch service. Could not have been better. Truly such a positive experience, if you’re in the market for furniture definitely ask for Charles!!”
“Everything is so beautiful here. The store manager Nancy was beyond helpful and knowledgeable. Truly some of the best customer service I've had in a long time.”
“Shout out to Target for the super fast curbside pick up today. I have NEVER in my existence, anywhere, received an order so quickly. I typically despise downloading apps, but you need to do it in order to use curbside. BEST DECISION EVERYou have to click the app to let them know you're on the way. Welp, I'm literally pulling into a space, not a designated one mind you, because those are all taken. Anywho, I didn't even get the gear in park and an employee was at my car window. So after being scared to death I was highly impressed. I went from to The employee told me they have gps to see our movement. Needless to say, I'm never going inside a Target again. I'm a Curbsider For Life”
“Christmas is a hard time to be a retail worker, and they work really hard to keep up with that.It is messy, which I feel like is due to insufficient workers to keep up with how busy it is. By far the busiest Target I've ever seen.”
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“We bought a new mattress and box spring at Mattress Firm in Towson. The saleswoman, Victoria, was friendly and knowledgeable and guided us patiently through testing out five or six mattresses. I would shop there’s again.”