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March 2024 by Juliana Garriott
Pharmacist Patel is dedicated, attentive, and client-centered. He works extremely hard to provide client satisfaction and holds his staff to a high standard of client care.
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February 2024 by Eduardo Bonefont
Pharmacist Patel is the the best. He is cares about his customers and remembers them.
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February 2024 by Maxine Pascual
This is my first time leaving a review and what can I say..this is the only CVS branch that treated me correctly so far and that’s thanks to Ms. Anna and the pharmacist (wasn’t able to get his name.) I live in Glen Burnie and went to two different locations to be told that they didn’t have the brand of my medication. On top of them not having my prescription, I was treated in a way where it seemed like I was BOTHERING both workers for each brand. I transferred it to the Towson location and was assisted by Ms. Anna. They apologized that I drove all the way to this location and that the branches could have prescribed me a different type of brand as the dosages/ingredients were the same anyway, but unfortunately the workers didn’t seem to bother to even try. Thanks for your help to the Towson location!
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November 2023 by homeelectricco
The only one that had the covid vaccine that I wanted.. and got me in the same day.. very pleased
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September 2023 by Nick Ciganek
Good phamcy
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June 2023 by Carroll Holzer
Great customer service help. Needed a prescription and Elizabeth Cooper at CVS on Putty Hill Avenue in Towson, Maryland was great to work with and went above and beyond to help me get my prescription.
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May 2023 by Chrissy
The absolute worse , they have messed up my prescription more than once . They do not read , how is it that the insurance understands the script but you don't. They have done this on more than one occasion. Causing me to have to pay more money because it wasn't filled properly. They will blame the doctor , the insurance anyone but themselves. They don't answer phones or they will pick up and leave you on hold . They are horrible. If I could leave a negative 0 I would but google will not allow . Go to any other location besides this one .
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March 2023 by Michelle
They do not pick up the phone. At all. Never. I understand that they are understaffed & are probably over whelmed, but please at least answer the phone. Whenever I have an issue with a prescription or a question, I have to drive to the pharmacy and ask in person since they do not answer the phone.
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February 2023 by rachel Pasko
I am currently waiting on a prescription. I stood in line for 25 minutes to be told they do not have my medicine. I asked could they transfer it to another pharmacy. Then they said they had the medicine, it would be 20 minutes. I walked around and came back to another line. I have been waiting 15 additional minutes and counting. 50 minutes in, I'm not leaving. I'm sitting on top of two boxes of goodnites. Will I get my prescription tonight...victory!!!! 1 hour and 10 minutes later. Pharmacy tech was lovely. Wait time could use some improvement.
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February 2023 by Annie
Terrible service. They do not answer the phone. They either pick up and they say nothing and just leave the phone sitting there, they hang up without talking, or you’re left waiting listening to the same announcement and muffled music. Would give 0 stars if I could.
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December 2022 by Khadija Ali
I visited this pharmacy to get my toddler’s medicine and was told that they were out of the medicine and the next closest pharmacy with the medicine in stock was the Park Heights location… which is a 30 minute drive from that location. I asked the associate if she checked the one on Loch Raven and Taylor Ave. She said yes and told me they were also out of stock. I asked if they could transfer my prescription to the Park Heights location and was told no. I asked if they could call to be sure before I made the trip and was told no and gave me their number to call myself. I called and was on hold for 15 minutes before hanging up. So before I traveled to Park Heights I just stopped in the Taylor Ave location which is a 3 minute drive from Target. They had the medicine in stock and had to call the prescribing doctor and ask for a new prescription because they were unable to pull the prescription from the system because Target CVS wouldn’t forward it.
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August 2022 by Charlene Gross
Many pharmacies are busy and understaffed. CVS at Towson Place has been very professional and helpful.
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May 2022 by Zain
Can’t give any less than 1 star, because google reviews doesn’t allow LOWER! Tried calling multiple times and got placed on hold 3 times and each time it takes 6 minutes. How about you wait for the caller to say yes “I’ll hold’’ or ‘’OK’’ or ‘’that’s fine’’!!!Was just trying to ask a question to see if my medicine is in stock before I have my doctor call in my prescription all cvs locations! And keep getting told location closed, or they don’t have the medicine in stock, or ( pharmacy didn’t have anyone working today, so they didn’t open! )CVS corporate: poor service overall! Not sure why my insurance made this deal with cvs but it’s definitely a lost deal, I’d rather pay out of pocket than this humiliation!!
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April 2022 by Bianca Wilson
I've been using this pharmacy for years. I'm talking before the new team/management took over. It used to be effecient but ever since the current team/management took over its been downhill ever since. Apparently they can't update their automated system (that calls you to tell you your non existent prescription is ready for pickup). They can't go into your patient profile to make a note that you want prescriptions you take TOGETHER to be filled TOGETHER to avoid making 2 seperate trips just a week or 2 apart. If you show up when they said your prescription will be ready, you may still have to wait an additional 20+ minutes for them to fill it. And lastly, as everyone said, you're better off talking to yourself than trying to reach them by phone. Speaking as a pharm tech myself, I'm thinking they're short staffed, overworked and annoyed with the phone which is why theres a slim chance you'll get an answer. Everytime I'm there, I see a pharmacist and maybe 2 to 3 techs. One evening I only saw one tech back there fighting for his tech life. Techs aren't even supposed to be in the pharmacy without a pharmacist. Before this managment took over there used to be maybe 1 to 2 pharmacists plus 3 to 5 techs some nights/days. They worked like a well oiled machine. But now...they stall like dial up. Go somewhere else.
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April 2022 by biggles era
Worst pharmacy ever. The girl that picked up the phone is beyond rude and placed me on hold for 50 minutes. This is PATIENT MEDICATION AND TREATMENT THEY ARE LITERALLY PLAYING WITH HERE. I have YET to get in touch over my prescription, and am immediately placed on hold. This place needs to be shut down immediately!!!!!! It is no use to patients!!!