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December 2023 by JE
BOOST is Busted. I went to the boost store to upgrade my well needed phone. After selecting the phone and and paying , I was asked by the salesmen Dee if I received SNAP(a food stamp program) or state assistance with my medical. I am 61 and disabled & told him I receive state assistance with my medical. After he I guess verified it he told me I was entitled to a FREE TABLET. (Should have been my first red flag). The following day I get an email from my internet carrier (Comcast) has cancelled my Affordable Credit Program (a service that provides low/ income families a discount for their internet services) because I am receiving those services from another carrier. I was baffled. I never changed carriers. After unsuccessfully being able to get in touch with Comcast. I contacted The Affordable Credit Program they informed me that BOOST had not only put a number on my tablet and changed my carrier to them but they also without my authorization applied for my ACP credit to go to their carrier therefore cancelling out my discount for the internet I so desperately need to communicate. Yes, I was livid. I first called and asked them how could you have such deceiving business practices for profit at the risk of low-income families. I returned to the store, Dee was there, at first he tried to say it wasn't him that did it, it was the guy that was working with him that day and I told him no, it was you. It was just 2 days ago, and it was you. Then he tried to say that he informed me it was thru this ACP that I was getting this free tablet. Which I told him that was an outright lie because had he mentioned it I would have gladly told him I am receiving ACP with my internet service already. He then changed his answer to I forgot to ask you. So, I said to him , you completed a government document on my behalf without my authorization. He had no comment. I returned the tablet, Dee called ACP and cancelled it B Reason: Customer already has an ACP for her household. How many people have they scammed getting two bites of the apple. The ACP which they get credit for and then changing you to their carrier getting additional revenue. Please beware of such promotions , it's not a promotion it's fraud. I intent to send a letter to ACP, Consumer Complaints and the Better Business Bureau. I have no doubt this has happened to thousands of people not knowing why they lost their ACP credit for internet , I am seriously considering contacting an attorney to pursue a Class Act Suit against merchants such as boost that have abused a system designed to assist low income families for business profit. If this has happened to you take action. Boost is obviously under the impression that low-income mean low- intelligence but they will see that is definitely not the case, I will do EVERYTHING in my power to make sure Boost does not victimize anyone else. It will take 2 billing cycles to have my ACP credit applied back to my internet. I will be sending Boost the bill.
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December 2023 by Je E.
BOOST is Busted. I went to the boost store to upgrade my well needed phone. After selecting the phone and actually paying for it, I was asked by the salesmen Dee if I received SNAP(a food stamp program) or state assistance with my medical. I am 61 and disabled & told him I receive state assistance with my medical. After he I guess verified it he told me I was entitled to a FREE TABLET. (Should have been my first red flag). The following day I get an email from my internet carrier (Comcast) has cancelled my Affordable Credit Program (a service that provides low/ income families a discount for their internet services) because I am receiving those services from another carrier. I was baffled. I never changed carriers. After unsuccessfully being able to get in touch with Comcast. I contacted The Affordable Credit Program they informed me that BOOST had not only put a number on my tablet and changed my carrier to them but they also without my authorization applied for the ACP credit to go to their carrier therefore cancelling out my discount for the internet I so desperately need to communicate. Yes, I was livid. I first called and asked them how you could have such deceiving business practices for profit at the risk of low-income families. I returned to the store, Dee was there, at first, he tried to say it wasn't him that did it, it was the guy that was working with him that day and I told him no, it was you. It was just 2 days ago, and it was you. Then he tried to say that he informed me it was thru this ACP that I was getting this free tablet. Which I told him that was an outright lie because had he mentioned it I would have gladly told him I am receiving ACP with my internet service already. He then changed his answer to I forgot to ask you. So, I said to him, you completed a government document on my behalf without my authorization. He had no comment. I returned the tablet; Dee called ACP and cancelled it B Reason: Customer already has an ACP for her household. How many people have they scammed getting two bites of the apple. The ACP which they get credit for and then changing you to their carrier getting additional revenue. Please beware of such promotions, it's not a promotion it's fraud. I intent to send a letter to ACP, Consumer Complaints and the Better Business Bureau. I have no doubt this has happened to thousands of people not knowing why they lost their ACP credit for internet, I am seriously considering contacting an attorney to pursue a Class Act Suit against merchants such as boost that have abused a system designed to assist low-income families for business profit. If this has happened to you take action. Boost is obviously under the impression that low-income mean low- intelligence but they will see that is definitely not the case, I will do EVERYTHING in my power to make sure Boost does not victimize anyone else. Add a photo
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August 2023 by Meagan B
DO NOT GO TO LOCATION!!!I have been a Boost customer for 9 years and I'm done. Added another line for my dad on father's day and the guy who works on Saturday is a scam artist. He talked me into getting a new phone to get my dad's phone free. My bill was supposed to be $124. I confirmed this many times. He never told. ME that I will have to pay $139 for this new phone month on top of it..
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August 2023 by monique bentley
I will never come to this location. Service with customers and equipment is bad and I mean really bad. Can’t even use the service I was suppose to get and I can’t even get refunded back. Don’t go here!!!!
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April 2023 by Gerard Horrey
So nice folks working here. The girl really helped me out. Will definitely visit soon
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April 2023 by dennis wellington
Only store that has best dealsA must visit place
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April 2023 by Anthony Trogdon
I NEEDED HELP TRANSFERRING INFORMATION THEY HELPED ME GREAT
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April 2023 by Ernest George
Love the customee service of guys there
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April 2023 by Savino Martinez
Was there to Pay bill walked Out of the store with a Free phone
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March 2023 by Lady D1
I completely change my review! I gave it 3 stars at first for lack of communication. This boost mobile is horrible!!!! They activated my phone for me and put more then one add-on that I didn’t ask for!!! How you going put phone insurance on my phone without my permission. Lack of communication they do what they want!! Stay away from this store the lack communication and they do what they want!!!!! Unprofessional behavior I’m a paying customer and you on your phone talking to someone else. Not paying attention to the customer you added stuff to my account that I didn’t ask for. Just horrible!!
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January 2023 by deacon blue
Got this phone through ACP program love you boost.
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January 2023 by Hector Reyes
Man Ali activated my phone and gave me a free Tablet
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March 2022 by Steven Dinges Jr
Vishaka is amazing!!! She has the best customer service ever ..
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February 2022 by Judith kapfhammer
I visited store trying to upgrade my phone and got my new Free moto g pure Phone and left satisfied! Staff is very helpful and polite.
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February 2022 by Stacie Brant
Came in looking for a new phone and Alay helped me out on getting a good deal . Great customer service ?