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August 2024 by Crystal Lopez
Customer service is not great.
We are going on vacation. Kid needs the iPad. It literally broke the day after we got it. I’m trying to get this taken care of - chances are they’re going to ship it anyway. That’s what I was trying to get ahead of. But no, he wouldn’t help us and basically shrugged when I explained the situation like he didn’t care. Apple is always really good about stuff like this and being understanding. This guy just did not care at all. I try to avoid Best Buy at all costs. This is why.
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August 2024 by Pauline L.
Decent customer service until you need to return something. When I went in to purchase a tv, a gentelman working there offered to help me and he did, perhaps for the sale. When I went back to return the tv, the man at customer service seemed very annoyed that I was returning it, asked me why and repeated my answer in a very condescending way. When I said "thank you" he replied with "yup."
I work in customer service and can't imagine treating any customers this way whether it's a sale or a return. I hope management reads this. You can do better. I will not be purchasing anything from this store again.
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July 2024 by Keare Johnson
The customer service is great
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July 2024 by Noah Kain
Amazing customer service. Very clean and organized store. Well stocked
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July 2024 by Rhonda Warner
Was able to pick up a portable air conditioner from the floor stock and take immediately. No crowds. Only problem only one person was working as cashier and customer service desk rep
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July 2024 by Ryan Lopez
Had an issue with a sound bar and the manager Jeremy on duty helped me out. Amazing customer service from both the associate and the manager.
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July 2024 by Olivia Cumming
Jane helped me with my lap top and all I needed was a new charger, very friendly and helpful!
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July 2024 by TREE H
I love electronics so I just love going into BEST BUY even if it’s just to walk around
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July 2024 by Mithlesh Temre
Great experience.
We bought a 65 inch Toshiba TV from Amazon and picked it up from the best Buy. It was a really good experience and I will buy other things too.
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July 2024 by Nolan Smith
Had what I was looking for and a very helpful employee help me save over 20 dollars
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July 2024 by Barbara A
Knowledgeable sales clerk. No high pressure selling.
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July 2024 by T. Cameron
They are impossible to contact.
They used to be good.
I'll order online on other platforms. They are not good anymore.
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July 2024 by Kenneth Kanode
My wife and I went to Maryland to pick up a microwave. That had some slight damage. Damage was very minimal. And on the side it is not very noticeable. We saved about $150. So it was well worth the trip. Staff were very friendly. If we need any other supplies that they sell we will be sure to check them out!
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July 2024 by Art Chit & Chat Chew
Great customer service
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July 2024 by Brian Broomell
This place is so hit-or-miss. Sometimes great customer service and others not. The management really needs to work on consistency.
