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September 2023 by Jeff Cheeks
After my truck was destroyed in a storm, crouse ford sales team (Jim Lash, Tom Crouse,) went out of their way to get me another truck, Good old fashion service,
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September 2023 by Jim Martin
When my car broke down 160 miles from home I towed the car to the nearest dealer to my home 100 miles away, they fixed my car and I hitched a ride to pick it up after they repaired the problem. I'm very happy with the Crouse Ford Service Tech who diagnosed the problem and repaired it. Thank You Chuck at Crouse Ford.
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August 2023 by Tim Murphy
On August 24, 2023 -- while visiting Taneytown from East Lyme CT -- my '06 F150 started a shrill new beep (drives you crazy). Crouse Service Manager Dave identified it as a false door-ajar alarm and silenced it, saving me from 400 miles of enduring it on my return. Thank You Dave and Crouse Ford!
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August 2023 by Shantel W.
Exceptional customer service and the body shop are great for accident repair. I would like to be able to come in sooner for appointments, but they are in such high demand for their services.
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July 2023 by Dianne Anderson
Dropped my car off before work and it was ready when I got off. Used my Ford points to pay. It was great. The team is always efficient and friendly.
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July 2023 by Michelle Brilhart
We have purchased 5 vehicles from Crouse over the years and have had a great experience every time. On this last purchase, we ordered a Bronco three times and they have been so patient with us through the process. They know us by name and have taken the time to build relationships with their customers. We would recommend them for anyone who wants the hometown personalized feel while purchasing a vehicle.
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July 2023 by David Marshall
Crouse Ford was extremely professional and informative while my F150 was in for service. Chuck in the service department couldn’t have made the experience easier than he already did.
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July 2023 by joseph simpson
This was my second purchase from Crouse Ford.100 % open and honest dealership, no b.s., no hidden fees,the price won't change when you show up or sit down to do the paperwork.( I told them I would take this truck over the phone and then drove 2.5 hrs to pick it up, something I would have been afraid to do with most dealers )Also, the vehicle was immaculate when I picked it up,which was not necessary but very nice, most dealers don't seem to put much effort into detailing cars for delivery any more.P.S.no one asked me to leave this revue,I have had a great experience there twice now and wanted toleave a good revue for a good dealer.
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June 2023 by Thomas Kelly
I have taken my personal vehicle to Crouse - for both regular maintenance and recall issues. They are extremely responsive, fair and thorough. So much so that I just worked through my company with Jim at Crouse and my company purchased 2 new F150s. When I'm ready to buy my next vehicle, I will definitely reach out to Crouse.
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May 2023 by Trae Buckwalter
We have nothing but great things to say about Crouse Ford. This is our second time ordering a vehicle from Crouse. Brady was our salesmen this time and he was great! He kept us informed throughout the whole process and made things very easy for us. We will be back to order and buy our next vehicle from Crouse Ford when the time comes.
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February 2023 by Phillip Huber
I have always experienced the best of customer service at Crouse. They go out of their way to find resolution to any mechanical issue I have. Dave, the service manager, is better at his job than any I have met. Crouse provides the kind of personal care that we expect from our local businesses in Carroll County.
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February 2023 by T Murph
In from CT and had a key turn signal die enroute. Facing a 400-mile return drive without being able to signal interstate lane changes, Crouse Advisor Charles Carter worked the fix on the spot. Thank you Crouse Ford!
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January 2023 by Jon Plasterer
We bought our 2022 F-150 Lightning from Crouse Ford. This was a high demand vehicle and many dealers were marking it up beyond MSRP or adding sketchy additional charges. Crouse didn’t do any of that. They were honest and made sure my buying experience was as smooth as possible. Thanks, Crouse Ford!
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January 2023 by Deborah Gerlach
We've purchased 3 vehicles from Crouse. The staff in every department are always great!! They were even kind enough to sponsor the stage at our Volunteer Fire Department Carnival
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December 2022 by JD F
I have purchased several vehicles from Crouse Ford and the most recent being a Ford Super Duty. The overall experience was great as the staff is friendly and professional. At a time when vehicles were hard to acquire and other dealers were doing dramatic vehicle markups Tom Crouse and Jim Lash were able to find me the truck I wanted and still give me a small discount below sticker price. I have bought many vehicles from multiple dealers and have to say that the atmosphere and no pressure experience of there dealership will have me continue to purchase from them in the future. The dealership as a whole from Sales to Parts to Service is A+ and I highly recommend them.
