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June 2024 by will
i want to start this review off by saying i have taken my volvo here several times and never had any problems, and would in fact say the customer service was excellent, including one time they changed my oil for free. but that was for my volvo. bringing my chevy truck here was a completely different story. we brought it in because it hadn’t been driven in over a year, and wouldn’t start. it’s a diesel, so my wife and i figured it probably just needed fresh oil, maybe a new battery, and it would be good to go. the folks at takoma auto were communicative at first. they let us know it started up right away, said the idle sounded smooth, no indication of any problems, and should be ready any day. then we didn’t hear from them for awhile. after more than a week with no communication, we called and they said it needed a new radiator, but they were having trouble finding one. it then sat at the shop for over a month. i’m not an expert, and would even give them the benefit of the doubt here; our truck is an ‘88, and it’s somewhat rare, though fairly common replacement parts as far as a chevy goes. they became increasingly difficult to get ahold of, and their explanations for why it took over a month to find a radiator didn’t make a whole lot of sense. in the intervening month, my wife and i moved to detroit, with the stated intention of returning to pick up the truck whenever it was done. this is where the service at takoma auto really descended into something unfortunate. they got in touch with my wife to let her know the truck was ready for pick-up, so i flew out a few days later, and when i got there they told me it wasn’t ready. i had told them i was on an extremely tight schedule with getting back to detroit, and so this situation to me was completely unacceptable. what allegedly happened, they explained, was that one of the autoworkers prematurely relayed to my wife that the truck was ready before it actually was, and then never followed up to let us know that there had been even more setbacks. but there i was, fresh off my flight and back in maryland, ready to pick up a truck that had already been languishing at their shop for 6 weeks, that still inexplicably wasn’t ready. granted, they were patient with my frustrations and offered to refund me the money i had already paid for a part they never ordered, and for labor they had never performed. i then took my truck out of there and drove it home with absolutely no issues, from the radiator or anything else. getting the refund from them, though, was like pulling teeth. it took another month of back and forth. i’m pretty sure they started ignoring my calls and texts and cashapp requests. first they said they would send a check, then when i followed up a week later they said they had never sent it, then they said they would send it through cashapp and then only sent half of it…it took over two weeks just to get the remainder of the refund. something about the way they handled servicing my volvo versus my truck was completely contrasting and i don’t have a great explanation as to why. if it was too much of a specialty project, they should have let me know right away, instead of being cagey, completely losing my trust, and besetting me with a couple months worth of inconveniences. all of this is a long-winded way of saying, if you are coming here for a routine service on your toyota camry, expect great care and a swift turnaround. anything else, i would implore you to find another shop. save yourself the grief.
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June 2024 by Md Selim
Selim. ln
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June 2024 by Alex Trujillo
Jason and his crew are very quick, honest, and knowledgeable. Got a diesel VW that needed a few things done and to get it back on the road and they were able to help me immediately while being communicative and very honest with me about everything.
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June 2024 by Jermaine Hammonds
They did an excellent job on my car and kept me updated. Thank you!
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June 2024 by Alejandro A.
SHADY BUSINESS PRACTICES! I took my car here to get serviced and they failed to give me an itemized receipt. I’ve tried multiple times calling them and even went in person, but still no receipt. This is in regards to the mechanic called Jason. Every time I called he would say “I forgot and will email receipt later that day”, he never did. Nobody is that busy or forgetful. He’s doing it intentionally for reasons unknown. Don’t go here, save yourself the headache. I’m reporting to the BBB.
It’s sad that Jason is actually the manager. Completely unprofessional.
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June 2024 by G F
Everyone at Takoma Auto Clinic is top notch. I’ve already recommended them to colleagues. They were clear about what was needed, and their prices were very fair but most of all they did an amazing job. They’ve gained one more fan.
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April 2024 by Dyrell Freeman
Great service. I come for any problem that I have
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January 2024 by m m (mm)
Jason and Chris and there guys crushed it, went above and beyond to get me back on the road. I would recommend these guys all day Thanks.
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November 2023 by Lindsay Fitchett
I reached out to Takoma Auto Clinic with an urgent need for my car. I am new to the DC/Maryland area and was desperate to find a new shop to take my car last minute. It would not start two days prior to holiday travels and I was in quite a bind. They were able to take my car in and provided timely and thorough service, even staying late the day before to make sure the repairs would be done in time for me to have my car for my travels. I was provided excellent and detailed information about my repair whenever I called for an update. I feel I was charged fairly for the complex repair needed. The customer service was kind, respectful, and empathetic over the phone. I will definitely be returning for future inspection and repairs!
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November 2023 by Jeannine aguilar
Jason and Chris were very helpful. Jason got back to me in a timely manner. He Let me know what issues my car had.gave me an estimate, asked if I would like to proceed. Few hours later called me and said it was ready. Great customer service and communication over at Takoma Auto Cilinc. Thank you guys!
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September 2023 by Ruben Zuniga
The worse I still waiting for them to call me to program the airbags after paying $450 to install some screws since I took off the deployed airbags and overcharged for it
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September 2023 by Astrid Ixcot
The worst shop I have ever taken my car to,
I have been waiting for months for a transmission change, I have lost days of work transporting and bringing my car, they called me that I could bring it, it was supposed to be already fixed, but they delivered it to me exactly the same "supposedly they changed the transmission" they have never They showed interest in fixing it months ago, my insurance made the payment and my car is the same and to this day I have not had a response. If I had known this I would have looked for a workshop with professionalism and responsibility.
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September 2023 by Maria Perez
For the first time I took my car to this workshop and I thought the customer service was very good, they are very aware of the prices, their equipment and staff are very professional, I am very satisfied with the work they did on my car.
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September 2023 by Holly Marie
For some reason, my steering wheel locked and I could not turn the car on. I read how to’s on this but the wheel did not budge. I called these guys and someone came in 15 minutes. He had no luck either and went back to get another person. Finally, he was able to unlock it. They did not charge me and refused a tip. I’m very grateful and despite living in DC, will use them for upcoming g car repairs.
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September 2023 by Amy E.
Excellent customer service and quality repair experience! After some strange noises from my mom's usually reliable vehicle, they were quick to get us in to diagnose the problem and kept costs very low. Highly recommend them!Service: General repairs & maintenance
