March 2015 by Loana J.
This place is garbage! I came to this place in a rush because I had to go to work. I chose my shoes and got my regular size. When I got home, the shoes ran wide / big sizes and didn't fit me which I thought it will not be a big of a deal; I will come back tomorrow and exchange them for an smaller size. To my surprise the next day; I get to the store and the cashier tells me she is not authorized to exchange them because one of the shoes had a tiny brown stain in the sole which I am guessing is from the manufacturer and I didn't see when I purchased them. She said I would need to speak to the owner who happens to be just walking into the store. I talk to him and he says I won't be getting an exchange or refund because the shoes were already used!! Are you serious??? And please don't get me wrong, I understand some people might want to be sneaky about it and try to do that but the way this man spoke to me was RUDE and DISRESPECTFUL . He accused me of wanting to buy shoes, used them for a day or two and get my money back. He said "people like me" What do you mean people like me? What type of customer service is that? I was not even asking for a refund, I just needed an exchange. This is the first and last time I go to this place. This man wouldn't even apologize or rephrase what he said to me. I felt Humiliated after spending my money in his business. Even a cheaper shoe store would have treated me as a valued customer and most importantly with the respect every person deserves.
