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August 2023 by Samira O.
great gear for great prices, i will definitely be back. i bought a car seat and stroller for a wonderful price.
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August 2023 by Kristen Hassey
We had a great experience with CapitalKidz. The car seat shipped out the next business day, and they even called ahead to confirm the best shipping option for us. Great price and excellent customer service. Thank you!!
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July 2023 by Laura W.
Almost a year ago, I ordered a stroller from CapitalKidz from Ebay. They're one of the few businesses selling this particular brand of stroller from the UK, and I was really skeptical to order from Ebay. As my baby has grown, I recently switched from the bassinet seat to the toddler seat and found that the harness clip was broken. I reached out to the stroller company in the UK, and they were completely unhelpful. I wanted to be able to use this safely for my child, so I took a chance and reached out to CapitalKidz customer service, thinking there was no way they would help me given I had purchased the stroller nearly a year ago and via their Ebay storefront. To my great surprise, they were extremely friendly and took the reins on sourcing the part I needed from the company in the UK. I was willing to pay for these services, but it was covered under warranty, so I didn't pay anything. I cannot recommend this store highly enough. I've never shopped there in person as I live across the country, but I'm glad I worked through my skepticism about purchasing from Ebay and bought from this company. I would not hesitate to purchase anything from them again.
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June 2023 by Andrea Maher
I ordered an open box stroller from here. It was shipped out the next day (ordered Sunday night) and received the day after that. The stroller was in excellent condition and there were no signs of use at all. Overall a great experience!
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May 2023 by Alana B.
Super smooth and easy transaction using this seller's eBay store to purchase. The item I purchased, unfortunately, was not compatible with my stroller. I reached out to initiate a return, and the seller was very responsive and helpful--until they received the item back. They have now ghosted me and are refusing to issue a refund for an item that tracking has confirmed they received back. Super shady business practices.
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April 2023 by Deborah Perlowitz
Excellent service over the phone. Just purchased the mountain buggy duet luxury edition. Great prices and service!
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March 2023 by Heather
I am so incredibly frustrated with this company: The company is extremely rigid and will not take any additional steps to help the customer out. I purchased a stroller from them during the holiday season. I returned the exact same stroller to them except in a different color on accident, brand new and unopened. Because the serial numbers don’t match, I am getting charged the full price of the stroller even though they have the exact stroller, brand new in original packaging in their possession. The price for both strollers and both colors are the exact same. It’s not like I tried returning some basic color for a premium color. It’s literally the exact same. They have not tried to understand my position at all, instead insisting on me paying hundreds of dollars to return the item. I offered to return the original stroller but they have refused as I am outside of the return window even though the reason for that is I wasn’t NOTIFIED it was incorrect until the return window had passed. I would not recommend. This has been overall frustrating and disappointing and looking like I am out a thousand dollars while a company profits that. Terrible. I do want to add that customer service has been pleasant and very nice but just absolutely not helpful at all. I think that exceptions to a policy can be made when an accident like this happens.Edited: company is working with me to resolve!! Customer service is sweet as always.
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March 2023 by Heather K.
Edited- worked with me and we came to a resolution. They spent a ton of time trying to research best options. CS sweet as always.
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January 2023 by Valentina Jovic
Excellent customer service! We were in an urgent need of a stroller due an airline mishap and they worked with me to deliver it just in time of need. I spoke to two different employees (I am sorry I didn’t write down their names) and both were super helpful. Highly recommend!
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November 2022 by Goose Prevot
Major shoutout to Mindy and Abe for the great assistance and customer service. They went above and beyond to help my family out after an incident where an airline broke our stroller. I can't thank them enough for saving our trip.
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August 2022 by Max Karavaev
I was pleasantly surprised by the quality of customer service. A year later, my stroller had a scuff on the handle bar. It was eye catching and annoying. Despite the fact that I bought the stroller over a year ago, I decided to apply for a warranty and got a new spare part absolutely free of charge! Isn't that a miracle! I express my deep gratitude for the help and recommend the seller as honest and decent!
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August 2022 by Kristina Adamcik
Wonderful experience. Got the stroller I wanted and they were able to get it to me in a quick timeframe! Super happy customer :) wonderful communication and customer service !
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August 2022 by Daniela Lopez
Great store! I had purchased three open box strollers here and they shipped really fast, good prices
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June 2022 by Chuck L
We are SO happy that we found this store online! We were a little skeptical at first with buying an open box stroller, but we certainly have ZERO regrets! This thing was brand spanking new, as listed, without a single scratch. It could have been sold as brand new and no one would have known any different. We also registered it with Uppababy using the registration card with no issues so now we have a 3 year warranty. Highly recommend Capital Kidz and will be ordering the Mesa car seat from them soon!!!
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May 2022 by Brian Szenay
I'm very happy with my experience here. Firstly, they saved us so much money by buying directly from their store. They also mediated some issues we were having with FedEx shipping, and successfully were able to locate my package and get it to us. Everyone was very helpful from beginning to end.
