-
March 2024 by Jasmine R.
Workers are friendly at least the ones who helped my mom and me. He was a Hispanic dude I don't remember his name
-
February 2024 by NASSER
They treated me well, there Mr. Diego and Miss Cindy are kind and attentive, however, it is suggested that you make an appointment in advance unless you have an emergency.
-
December 2023 by Monique D.
The citibank location on Georgia just south of the beltway is a hot mess. The parking is very restricted which is why I was amazed that they allowed 2 construction vans to take up spots (yes, they were working in the building, but they could have been asked to park in the back if the manager had an inkling of how to manage good customer service. After getting a $100 bill when making a withdrawal at the atm (without being asked about the mix of bills whiy goch the ATM normally does), I went to stand in the ONLY line for a teller. I was behind 2 other women. Just as the one in front of me goes up to the teller, a man butts in front of me. I politely asked him to respect the line. He mumbled something and ignored me. So I asked again. At which point he gets louder and insists this is his place in line. All of this without any management showing up. They could at the very least, have line ropes indicating where people should stand. They should review the ATMs to find out why they are giving out $100 bills without question. They should put more tellers in place during the lunch hours. Citi has progressively gotten worse year by year. Now they plan to rebrand, rename, re"tier" their customers accounts. No doubt this will make using them even more expensive and frustrating. I need to do some Credit Union research so I can say goodbye to the CitiBrand of customer disrespect.
-
June 2023 by Olvidar Y aprender
Super bad attention from the staff, I was waiting an hour for them to serve me.And yet an arrogant lady says that if it is not by appointment they will not attend. And to top it all off, the lady told the other girl that what is she going to eat and that those of us who are waiting have to wait longer? Bad service I will not visit this bank again
-
September 2021 by Jeena Lee
This is in a very busy area and crammed shopping center making it unsafe for drivers and having to be more careful. Tellers in this bank have been generally kind everytime I have gone in. Just not the best location to frequent for my citibank account.
-
May 2021 by Robert R.
I regret the day walking in this bank and opening an account . I wonder how they are even in business with the terrible customer service provided by the company . By far the worst banking experience I have had with any financial institution ever . && Good luck getting a hold of these people on the phone . I’d give zero or negative stars if possible
-
January 2021 by Kay Bell
By far the worst bank i've encountered, filled with incompetence and arrogance.Let's start at the beginning, my account was open under the wrong name... even after giving the young lady my ID. Checks and Debit card were issued under a last name that I did not provide.Months later, I called the customer service department and was ask to provide my mother's maiden name. Let's just say Citibank made up a maiden name... because I was told that they could not help me because my answer to the question was incorrect. I'm still trying to figure out who gave them the permission or answer to this security question. They finally apologized after weeks and changed it to the correct name.Then last but defiantly not least, I was told my account was being closed because of their own ignorance. Though Citibank consider themselves to be a global bank, they closed my account because of an international transaction through Vload. How can you not know about Vload ...as a"global bank" you would know that Vload is simply a secure way of transferring funds (one that can be traced back to the sender and receiver). By the way this was not the first transaction through Vload.The only thing global about this bank are the call centers which are all located oversees (cheap labor).SO! If you desire to be more than average, this is not the bank for you. If you have any international connections or businesses (this is defiantly not the bank for you). If you are a young BLACK woman this is not the bank for you (your character and integrity will be questioned for anything over $3,000).No one should be treated like a criminal in the process of allocating their hard earned funds. Thankfully I never put all of my eggs in one basket so I am grateful that Citibank is no longer a trusted service provider for my family. We've always had better options.OH FYI,While I was in the branch there was another customer whose money was not transferred the way he clearly asked for it to be done. I sat there and watched this young man lied to the older BLACK man's face only to admit that he made a mistake in the Branch managers office. (Now... thats what integrity looks like lol)*Incompetent and arrogant staff members
-
November 2020 by 李崇豪
This five stars give to Juan for his good service.
-
September 2020 by Alex-is Vasquez
Can’t complain. Nothing wrong with the place
-
September 2020 by Mohamed D.
They send me a letter on the mail for personal loan.I went to this location and they convinced me to do an application Withe them and I will be approved even though I been told I will not be denied and worst case I will be approved for less than what I asked for.After I did the application they said oh we will call u in 30 minutes or max 2hr 2 days later I didn't receive anything and I had to go back in person to be told that I got denied like WTF .Worse experience
-
January 2020 by Rahma K.
It's the worst bank ever. There is alot of fraud taking place in this bank especially on online transactions. And the customer service personnels are so round rude. Actually so many people I know have complained about the same thing and literally some have already moved to other banks and some are planning to close their accounts and go to other bank. Am also going to close my account as soon as possible and move to another .
-
January 2020 by Ashley G.
If I can give no stars, I definitely would ! There is no professionalism that takes place at this bank. You are not greeted by a smile or even a hello until you've been seated for about 20 minutes. There is not enough employees to assist the amount of individuals who actually bank with this Citibank. This is absolutely absurd ! The employees here walk around and do nothing but stare at their customers. This branch is slow and unwelcoming. GO ELSEWHERE !!
-
November 2019 by Emmanuel Aoc
I’ve be waiting here for about 45 minutes and the workers are just walking around and there’s no one at their table.
-
October 2019 by David L
There was an African manager, by far the worst. My son used my debit card without my knowledge and he bought xbox games but he didn’t know. He tried to act as a father like figure trying to find out what my son used the money on and started yelling at him. He threatened him with calling the police to arrest him for using my card. By far the worst by handling the situation. He could have disputed the charges and call it a day. Worst manager i’ve dealt with by far.
-
July 2019 by Raquel Lyles
Worst service ever like I asked for my account number because I had opened my account online and they didn’t give me no welcoming package nothing ! He gave me my account number on a post it note ... like at least be professional and print me out a paper with my account numbers and information... This bank sucks ! I will change very soon
