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March 2024 by Rebecca Schutt
Came in to get new glasses and contacts and both times José displayed above and beyond customer service. He is detailed, kind and passionate about his job! I was impressed with the service he gave and would recommend anyone ISO of some good advice on glasses to come to him. Thanks José!
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March 2024 by pollitofeliz1181
Hi, good afternoon. I am looking for service in Spanish. Do any of your locations have Spanish speaking people, please thanks have a great Day.
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March 2024 by Joel Hamilton
Knowledgeable staff. Friendly and efficient
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March 2024 by J Bogolin
This location used to be great. Dr. Kellner is patient and thorough; however over the past year it has been a mess. Waiting for 30-70 minutes after appointment scheduled time to be seen. No one seems to know where paperwork or anything is when you come in. And there is a ton of staff always mulling around but never actual able to help you. It's a shame because it used to be a great location.
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March 2024 by Queen Jay
Need to work on customer service when answering and ending phone calls
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March 2024 by Jariel Fuentes
Good glasses I’ve been going here since I was young and had no problems
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February 2024 by Maya C
I am with someone who had an appointment at 4pm. It is currently 6:05 and we still have not been seen. We had to DoorDash dinner here because we were so hungry. The staff just asked us to come back another time because they want to leave work. So beyond unprofessional. Do not come here unless you want to spend all day waiting. Waste of a Saturday.
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February 2024 by Angela Diop
Jose had excellent customer service.
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February 2024 by Orisumiye Prest (Sumiye)
Really welcoming, warmhearted and friendly customer service
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February 2024 by Purple
I had the greatest experience with Cora, and dr Rice they was very helpful and i give them Excellent!!
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February 2024 by Lara Thompson
The staff was very friendly and efficient! Cora was especially helpful—she answered all of my questions kindly and with expertise.
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February 2024 by Brianna Little
Very unprofessional! They had a time slot for a 5:30 appointment and sent multiple emails and text messages to confirm an appointment I later found out doesn’t exist and I only found out because I called to confirm insurance information! If you cannot even keep up with your own appointment times and schedules how can I trust you to look at something as important as my eyes! Will not be coming here. Wish I could give them 0 stars.
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February 2024 by Dimas Bonilla
Very good. I recommend them
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February 2024 by R C
Jose and Dr. Rice were very pleasant. I truly appreciate their service on MLK day.Dr. Rice was very informative and helpful; and I appreciated her transparency of me opting for computer glasses since mu current prescription to my regular glasses is the same.
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February 2024 by Porsha H
This location gave me the WORST CUSTOMER SERVICE! My appt was at noon and I wasn’t seen until 2 pm!!!!! If you want better service please visit the laurel location, it is quiet, clean, the doctor is young and up to date, not 85 years old like the doctors I witness today moving like molasses
