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November 2023 by shawn fontana
I will be having my my vehicles serviced at the Eldersberg location from now on. Great customer service and repair. Paul and Scotty were very helpful and honest. Repair was great and fair. Very trustworthy. Thumbs up to these guys!
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November 2023 by Michelle Scanlan
If you’re looking for great customer service and guidance for your vehicle, NTB is the place to go! Paul was very helpful throughout the whole process! He made the environment welcoming and was good company while I waited for my vehicle. Jordan worked on my vehicle and did the job well and quickly. I couldn’t recommend NTB more and will absolutely be coming back for future services!
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November 2023 by Emilio O
Paul did a great job communicating to me every detail of my transaction. As well as kept me updated throughout the process of servicing my vehicle. He and Jarred performed the service, made sure my experience was pleasant, and made sure they got my car serviced and out of there as soon as they possibly could.
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November 2023 by Kim Hardesty
NTB was super helpful in getting my car scheduled last minute for an oil change, tire rotation and more. Upon arriving, Paul checked me in and he was fantastic to work with. Without saying as much ( I suspected I needed new rotors as I could feel them), I asked them to check my brakes and pads. Paul and lead mechanic let me know my car in fact needed new brake pads as well as rotors. I was very short on time and the whole shop busted a move to finish the job in a timely fashion and have me ready for a long road trip ahead. I am very happy with their work and the value I received.Many thanks to you Paul and the crew at NTB!
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November 2023 by Monique Andersom
What a day!...after being out doing deliveries while headed home I realized I had a flat ? Stopped at the nearest tire shop and Paul did a amazing job with helping me get 4 new tires. Wasn't in the plans to spend money while out making money but he was very informative & generous. I will be returning.
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November 2023 by tina cook
I was looking for new tires and I went to a few places after not being successful in finding what I was looking for I stopped at NTB in Eldersburg. Right away I was impressed with Paul and his level of professionalism. He took his time explaining the need for replacement. I was highly impressed with the store and the work performed by the service tech Kale. I would recommend them to anybody in need of quality repair work and tires. I will be sure returning to them for all my tires in the future.
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November 2023 by L Goodwin
I purchased new tires from NTB today. Paul R made my experience so quick and easy. He was extremely knowledgeable and attentive to my concerns. They made me feel very comfortable with my transaction.
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September 2023 by Jane Volker
I was helping my daughter and son in law by bringing their van in for a repair to a flat tire. Paul handled the intake of the van and was more than willing to speak with my son in law, by phone, to discuss Paul’s recommendations about the repair. Paul kept me in the loop regarding the service. He took the time to also keep my son in law informed and sought his approval, as more work was needed than anticipated. Jared performed the actual repair work and both Paul and Jared were very professional and very kind to be sure the work was completed during that appointment, even though it meant they needed to stay a little after closing time. I was also in contact with Kale, another manager at the facility and can honestly say that each employee was very friendly, knowledgeable and kind during my wait for the repair to be completed.
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September 2023 by Gina Henderson
Have been bringing my cars here for a few years now and always appreciate the honest and generous service. Recently had a challenge finding a unique battery for an Audi and Kale went above and beyond to help me out. Paul has also been great in providing a thorough review of my car and recommendations for maintenance.
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September 2023 by Garth Kelman
Got a flat on our way out of town. Pulled in and was greeted immediately by Paul. I explained the situation and my need to get in and out quickly. They had my tires priced out and my car up on a lift very quickly. I got 4 tires ...road Hazzard policy and an alignment for less than the dealership would have charged me for 2 Inferior tires.I will definitely be coming back to see Paul, Scott and the team...knowledgeable and great customer service.
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July 2023 by Jeff Burns
Josh did a great job. He found the tires I need to repair my daughter's car at a great price. I highly recommend NTB
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June 2023 by Peggy Neville
Customer service has been a great experience with Josh at the Eldersburg MD location. I bought my tires here and have been happy with them.
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June 2023 by Cheryl Cohen
Excellent experience! Would highly recommend. Joshua Baker and Kale Cataneo were very personable and did an excellent job. My many thanks.
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May 2023 by Jennifer Hoffman
Excellent customer service experience. Joshua takes pride in his job and making sure that customers feel welcomed and in my opinion went above & beyond to ensure a positive experience. It was my first visit but I will be returning in the future for other services now that I know what outstanding customer service this business and its staff offer.
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April 2023 by K.P. H
Scheduled with reminder from NTB. Timeof appointment advised no installers available they had called out sick.No notification prior to install time. Have used them on two vehicles with no issues just can’t count in them for reliability of service.
