7:30AM - 3:30PM
4251 Suitland Rd Rm 2N100, Suitland-Silver Hill8AM - 5PM
1775 Pennsylvania Avenue NW, Washington“I am really satisfied with the service that Albana Collaku provided to us. Really attentive to every question or concern we had. Albana walked us through the process step by step to qualify and get the mortgage to buy the home we were looking for. I highly recommend her as a very professional and dedicated mortgage loan officer.”
“Lisa and her team were extremely professional and able to answer any questions I had quickly! I moved from an offer to closing in only two weeks due to a quick timeline and we made it!”
“If you're looking for someone to provide exceptional lending services, look no further than Brian Martucci! My husband and I were absolutely thrilled to have found him. From the moment we reached out to him, he was quick to respond and always made us feel like a priority.One of the things that stood out about Brian was his willingness to go above and beyond. He didn't just provide us with step-by-step instructions about the buying process; he also made sure to create helpful videos that showed us exactly what we needed to do. That level of attention and care is rare in the lending world, and we're grateful to have found someone who truly listened to our needs.Not only did Brian provide us with all the information we needed, but he also earned our trust right away. He was professional and knowledgeable, and we knew that we were in good hands from the moment we started working with him. And despite the many questions we had (and believe me, we had a lot!), he always took the time to provide detailed answers that put us at ease.Perhaps most importantly, Brian was able to secure a loan rate for us that was truly unbeatable. He didn't hide any fees, and he made sure that we understood every single detail about our loan. It was clear that he had our best interests in mind throughout the entire process.We move frequently, so finding someone like Brian - who is licensed in all 50 states - was an absolute godsend. We're grateful to have found a lending professional who we know we can rely on time and time again, no matter where life takes us.Overall, we highly recommend Brian Martucci to anyone who is searching for a lending partner that is reliable, transparent, and truly cares about their clients. He's the best of the best, and we can't thank him enough for everything he's done for us! Thanks Brian!”
9AM - 5PM
4601 Presidents Dr #375, Lanham“Tony was awesome during me and my husband's home buying process. We ran into a few hiccups at the end but Tony assisted us in making sure that everything went smooth and seamlessly and assuring that we got the keys to our beautiful new home. He was down to earth, friendly but also professional. I would definitely recommend Tony to anyone searching for a lender. He's our guy! We will definitely use him in the future when looking to buy our forever home. Thanks again Tony!!”
“When searching for a home refinancing you need to be able to rely on someone you can trust to be able to present all the options available and give you the right information to make the right decisions. The Mortgage Option Inc and team is able to do all of this and more. Mr Frederick Cole was able to do all of this and more. Mr Cole was able to answer all our questions and provide guidance to the best options to help us make the right decision for our family. With his extensive experience and knowledge he was not only able to answer our questions confidently and made us feel at ease using The Mortgage Option Inc. Everything was handled quickly, efficiently and his customer service is the best that we have come across. I would highly recommend The Mortgage Option Inc services to anyone looking to buy or refinance their home.”
9AM - 5PM
8222 Schultz Rd Suite 101, Clinton“The team at On Q Financial is the best. Every person we interacted with during the process was extremely helpful. If we contacted them regarding a question, we received an immediate response. They made the stressful process of acquiring a mortgage *****************, guiding us every step of the way. I highly recommend using their services. ”
“MELISSA at MISSION MORTGAGE DID IT!!!Melissa is the Ultimate Industry Professional!!From the time we made our first call to her to our closing date she was great. She was never too busy to answer our questions and keeping us in the loop on anything that needed our attention. Being Veterans sometimes has it challenges and you don’t know who to trust when it comes to home loans, and she did a tremendous job at making us feel at ease throughout the entire process and getting us the best loan possible. I would absolutely recommend Melissa to anyone looking for a home loan - from new buyers to investors. Melissa is reliable, professional, ethical, and very personable and has incredible follow through - you can't go wrong with her ever!!!”
“Christian is easy to work with, takes time to explain loan estimates to my clients, and provides fully-underwritten pre-approval letters. This is a huge benefit for my clients to get their offers accepted in this tight market!”
“Jake was amazing! When my realtor mentioned 15 day closing, I was like "Sure" (very sarcastically). But whenever Jake told me what he needed I got it for him and it was posted very quickly.
15 days was a bit of a stretch. But oh no it wasn't. Jake told me I was his second fastest close at SIX days (from the time of ratification to the time of closing).
It was such a pleasure meeting him and working with him. Previously I had been asked time and again for the same documentation; not with Jake. One and done each and every time. I filed an extension for 2023 taxes and that didn't even cause a bump in the road. I had some employment gaps. Again those were resolved very easily. Jake told me what to expect with each of these hiccups and we sailed right through them.
And, I have never been a fan of the escrow process. The whole thing is just too vague and the numbers "game" they play to make sure the bank doesn't miss out on a penny is too obscure. I had always thought 20% was needed to avoid escrow, but Jake said that wasn't true. So now I have a 6.99% 30 year fixed mortgage with no escrow. I am just so tickled!
I cannot thank Jake enough for his diligence and savvy in unsnarling the mortgage process. And in only six days! The only thing I am disappointed about is that he will not help me move. Though i suspect he may be a little tired due to all of mountains he moved/eliminated to get this loan done for me.
Thank you to you and your team Jake! Happy 4th!”
9AM - 5PM
2200 Petrie Ln Suite 536, Glenarden“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
8:30AM - 5:30PM
700 N Fairfax St, Alexandria“There simply are no superlatives sufficient to thank Christine Hamilton from the Federal Savings Bank for her fantastic service! Due to my personal situation, Christine Hamilton took what turned out to be an extremely challenging loan approval and successfully navigated me through the process to a successful conclusion. Christine’s personal attention to my financing was deeply appreciated. She answered every question I had and was always there for me when I needed her. It was evident that she really took her time to research all the options for me, and did not just settle for the easiest or most utilized option. I am a home owner!! In every single step, she proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I will and would certainly recommend Christine Hamilton at The Federal Savings Bank to anyone I know who needs a mortgage. She is FABULOUS!”
8:30AM - 5:30PM
700 North Fairfax StSuite 200, Alexandria“From our initial call Jerriett has been great. He always answered my calls, texts and emails and if he couldn’t he would send a message when he would get back to me. He was very patient with me and I’m delighted that he was able to get my loan done and kept me abreast as much as he could along this process.. Definitely recommend using The Federal Savings Bank and especially ask for Jerriett to get the job done”
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”
“**Update**I was contacted by a customer service manager who corrected the issue expeditiously and fixed it going forward. Now, I am cautiously optimistic that I will remain a customer of Industrial Bank for the foreseeable future.06.06.2023: This review can be applied to the Forestville and Oxon Hill locations. I went into each of these locations and requested to update my billing and physical address (2.5 years ago and a little less than 2 years ago, respectively). Now that I have an expired debit card, I am being told that I did not have an address change on my account. Although I used this bank to facilitate the purchase of my new home and made the address change based on the transactions on my account, I am being told that I have to go into "a branch" to get a new debit card(45 minutes drive) or wait an additional 2 weeks for it to be mailed after I submit an address change by mail.This is too much of an inconvenience for me as a customer who does most of my business electronically and who had been jumping through too many hoops to maintain my account with Industrial Bank.I was told that my "new card" (never mind the card that they sent to the incorrect address may have been received by someone who will try to use it to gain access to my funds) cannot be sent to me expedited since it wasn't my fault the information was not updated in time.Therefore, I will be withdrawing all of my funds from Industrial Bank and I will NEVER use them again. In addition, I will ensure that all of my family and friends make a better choice for personal banking.”
Open 24 hours
2200 Petrie Ln Suite 536, Glenarden“Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I received a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .”
“Fast and friendly service! Went through the drive through line to make a deposit and was greeted by the teller with the biggest smile. She was pleasantly courteous and the entire transaction was painless”