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February 2024 by Paul Scuderi
Horrible experience. Reserved a full sized car at 10am for a 1:30 pick up. Was called while en route to be told they did not have the car I reserved. Was now forced to drive to another city to rent a car. Why does enterprise confirm a rental of a non existent car?
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February 2024 by Fitness Savage
Staff very attentive to your needs and questions
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February 2024 by Kevin Cole
I had a pleasant experience with renting a vehicle here for an extended period of time. This was mainly due to Mr. Winn, who made everything easy. He explain payments, made sure the vehicle was clean, responded back promptly when I needed to extend my rental , and check if I needed anything periodically. Overall very pleasant experience during unexpected events
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February 2024 by Paul Matz
These guys do a great job for local renters!
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December 2023 by Steven Russ
I rented a car from the enterprise in Easton as got confirmation then got an emai stating they have no cars available for the dates I needed ! And this was at 4:45 pm ad Enterprise closes at 5 so I rushed and called Stevensville and the lady I talked to at 4:58 pm was so nice and got me a car for the dates I needed to get to work I wanted to reach through the phone and hug her!! She probably does not get anything extra for what she did for me and my family!! But she SHOULD! I would have given 10 star rating if I could and unfortunately Easton I’d give you a zero because you should know what you have available because sometimes stuff like this means my kids eat dinner or not!!
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November 2023 by Carol Amoia
The people at the Enterprise Office in Stevensville were very friendly and helpful navigating a car rental when I had an accident with my car. They picked me up at the repair shop and kept me posted on costs paid by my insurance company and when I would start paying so there were no surprises when repairs were done to my car and the rental was no longer needed.
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October 2023 by phil huff
Poor customer service, and they frequently run out of cars to rent but continue to accept reservations. Also, they don't observe proper protocols when ozoning cars for odor treatment and will give you a car that has dangerous levels of O3 still present.
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October 2023 by Danielle Talley
Hands down the WORST experience I have ever had with a car rental facility or most any other business for that matter. I booked a rental weeks ahead of time for a luxury car since I had a 7.5hr drive to visit my daughter in college. Knowing that this was a smaller location I called the day before and spoke to Marcus who assured me I would have a vehicle. He asked if I was ok with an SUV, even went so far as to say "I will put you in an Audi, or a BMW, now sure how you feel about Mustangs but that is an option" Needless to say I got off the phone feeling assured that I would have a nice car to drive the next morning. I was set to pick up the car at 8:30am. Just as I was getting ready to leave the house I get a call from Marcus letting me know that he does not have a vehicle for me! Nothing! He offered to put me in a EV as the only option. I have an EV and since I was driving into the mountains where there are very few charging options this was not going to work for me. He offered no other solution other than waiting 1.5hrs plus for a Rav4 to show up. His words "I am just trying to get you wheels" I ended up booking through BWI, paying much more than I had planned plus the added cost of paying to park my car for days in one of the lots. I got a call THE NEXT DAY from Marcus asking if I was still looking for a vehicle. Stay clear of this location... even with a call 24hrs in advance to make sure I was good to go Marcus could still not do his job. I will never book through this location again.
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October 2023 by Robert Rousseau
Marcus was extremely helpful kind polite and did follow up calls to make sure my needs were met . Would highly recommend this business
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August 2023 by julia neph
Great easy experience for travelers insurance claim!
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July 2023 by Martina Salvador
I’ve used Enterprise in Stevensville twice now and Marcus has delivered the best customer service i’ve ever experienced in rental car companies. He will accommodate you and make sure that their service is top tier. Highly recommend this location
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July 2023 by Erin Coneys
I use their services due to a car accident and dealing with the at fault drivers insurance company. My experience was great and the people at Enterprise were very accommodating and easy to work with.
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May 2023 by Teagan White
They were randomly closed when their business hours said they’d be open. A number on the front door was smudged so we couldn’t call.
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May 2023 by Stan R.
My gosh, I should have read the Yelp reviews before renting from Enterprise Rent-A-Car. I have a similar problem with this location in Chester, MD. I reserved a Full Size SUV at a high price. Higher than other rental car companies. When I arrived to pick it up the reserved car was not available and they had a minivan instead of the large passenger SUV required. The vehicle had grinding brakes, no pickup power, and was an extremely hard ride on the highway. One passenger had a sore back and had to fly home from the destination.AND, there is no Enterprise customer service. I asked to trade it in at BWI or any other place along the route. A customer agent from the main website said he would get back in touch but that did not happen.
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September 2022 by Alison Towsley
The pick-up experience and vehicle were great. However, I never received a bill, and when my card was charged it was for a 4 day rental, not 3. When I called to get details and let them know I dropped the vehicle off (earlier than was even booked) on the 3rd day right after closing time was told there was no way to verify that. What? This is 2022, almost every business has cameras or at least some way to verify drop off. Very poor service and no follow-up or assistance provided.
