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October 2023 by Dan Savage
If I could rate this location any lower- I would. I have had nothing but pleasant exchanges with the staff, however the owner and equipment leave much to be desired. This was my fourth year in a row (and my last) renting law equipment from them for fall seeding. For hourly rentals that start the clock at the register, I'd never let it bother me that it takes 30-45 minutes of the rental time for them to check out/ load the equipment. Last year, I went home with a slice seeder and core aerator and when I pulled to start the aerator the starter handle and cord pulled right out. They didn't have any other equipment available so I ended up loading it right back up and taking it back in. For the Inconvenience, they refunded my rental... for the equipment the broke before use. This year, even with brand new equipment, the chain snapped on the core aerator less that three feet in to the job. On par from the year before, the best they could do for the customer is refund the rental cost. Not bring new equipment. Not offer any further rental options. Not make any consideration for the time spent all for none. When the owner of this location came to pick up the equipment curbside, as it couldn't even be loaded back in to my truck without the chain, he left the ramps that had been rented along side the equipment. The store had called to follow up- and I told them I would be happy to bring them by, as they had not moved since they came to pick up the equipment. THE DAY AFTER I spoke with them, the owner calls me and leaves a voice mail expressing that they "have me on camera"... picking them up? A clear accusation of theft. I promptly returned his call and expressed my dissatisfaction with the situation, the insinuation, and customer service, which was completely disregarded. I told him I would no longer be using that location, to his reply "that would be a true blessing". Aside from refunding the rental fees, for the equipment that was never used and PROMPTLY returned, there was not even an attempt at anything resembling customer service or satisfaction. He had no problem being fully transparent that he couldn't care less about my business or coming to any resolution. Not only will I never use this location again- I will highly encourage that no one use this location unless you're ready for a headache
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September 2023 by D. S.
If I could rate this location any lower- I would. I have had nothing but pleasant exchanges with the staff, however the owner and equipment leave much to be desired. This was my fourth year in a row (and my last) renting law equipment from them for fall seeding. For hourly rentals that start the clock at the register, I'd never let it bother me that it takes 30-45 minutes of the rental time for them to check out/ load the equipment. Last year, I went home with a slice seeder and core aerator and when I pulled to start the aerator the starter handle and cord pulled right out. They didn't have any other equipment available so I ended up loading it right back up and taking it back in. For the Inconvenience, they refunded my rental... for the equipment the broke before use. This year, even with brand new equipment, the chain snapped on the core aerator less that three feet in to the job. On par from the year before, the best they could do for the customer is refund the rental cost. Not bring new equipment. Not offer any further rental options. Not make any consideration for the time spent all for none. When the owner of this location came to pick up the equipment curbside, as it couldn't even be loaded back in to my truck without the chain, he left the ramps that had been rented along side the equipment. The store had called to follow up- and I told them I would be happy to bring them by, as they had not moved since they came to pick up the equipment. THE DAY AFTER I spoke with them, the owner calls me and leaves a voice mail expressing that they "have me on camera"... picking them up? A clear accusation of theft. I promptly returned his call and expressed my dissatisfaction with the situation, the insinuation, and customer service, which was completely disregarded. I told him I would no longer be using that location, to his reply "that would be a true blessing". Aside from refunding the rental fees, for the equipment that was never used and PROMPTLY returned, there was not even an attempt at anything resembling customer service or satisfaction. He had no problem being fully transparent that he couldn't care less about my business or coming to any resolution. Not only will I never use this location again- I will highly encourage that no one use this location unless you're ready for a headache
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September 2023 by Rich O.
Stay away. I rented a landscape bedscaper. It arrived looking like it was 20 years old. It burned through a belt after the first 30 minutes. They replaced the belt, which lasted about an hour. Customer service said they would call me after it was properly fixed, which they never did. I called a week later and they said call back next week, which I did and got passed around, hung up on, and eventually I got to the owner. He said it was only made for small jobs and he wouldn't return it to me or refund me any portion after I offered to split the cost since I got some use out of it. He said I had it for 24 hours. I explained that it only worked for 1.5 of those hours. He hung up on me. Rent from anywhere else.
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June 2023 by Gaspar Cruz
Small store but good service for it's size!
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June 2023 by Monica Baker
I called to see if they had an item in stock. The associate had never heard of the item, so she put me on hold to check. When she came back 5 minutes later, she gave me a vague answer, never really telling me if they carried the item, and I ended up having to drive to the store to look for the item. Nobody greeted me when I walked in even though there were 2 associates working the counter and only 3 people in the store. I didn't find the item I was looking for and I wish the associate would have taken the time to understand what I was looking for so I hadn't wasted my gas and time to go look myself.
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May 2023 by Peter Woodside
Customer service rocks plus the military discount trumps Lowes and Ace Hardware
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April 2023 by T Benefield
Rented a 6/36 trencher and was very pleased with the customer service. Trencher needed new tires but worked well enough. Super impressed with the customer service....can't say enough good about them!!!
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April 2023 by E. “Rique” Saunders Sr.
Awesome customer service!! Very helpful and accommodating! You need it, they got it. If they don't have it, they can get it! I love this store!
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December 2022 by Chyane Jiron
Very nice staff. We rented chairs for Thanksgiving and they loaded the chairs into my car, but the parking spot for loading up rental items is very tight and hard to park.
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October 2022 by Kathy Gordon
Rude employee(s). Upon returning a rented carpet shampooer, I questioned if the damage waiver fee that was added to my bill was optional. A cashier (not the rude employee) offered me a refund on the damage waiver ($4.20) and I accepted. I did not ask for a refund. A male employee then came forward and said we don't refund damage waivers. I said that's okay because I didn't ask for a refund, but I was offered a refund and I accepted. Male employee didn't want to listen to my question about the damage waiver and talked over me every time I spoke. He then told me I don't have to rent from True Value. I agreed that I could find rental equipment elsewhere. He became more rude and obnoxious and continued to talk over me during the entire conversation. He then started making ridiculous comments like "Merry Christmas," "Happy Easter," etc. Why does such an idiot work there? No need to be rude when a customer asks questions to attempt to understand the contract and store policies.
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September 2022 by Jeffrey Razzano
The staff was very helpful and polite. I will shop here again
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June 2022 by SCOTT Gray
Everything you need from a hardware store if you live in Solomons or Lusby. Great, helpful staff.
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May 2022 by David B
We enter the tow behind auger, staff was helpful, auger ran great, we (my wife and I) finished 60+ fence post holes in just a few hours.
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May 2022 by Brandon Adams
Very friendly and knowledgeable staff. The tool rental department is amazing(staff and tool selection). Q
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April 2022 by Theresa Rodriguez
We got a flat in our RV luckily right in front of Solomon's true value. The guys there really stepped up to help us inflate our tire and search it for a hole. No holes. Turns out we didn't tighten something up so they were able to get us back on the road with some air. They were so helpful and friendly while my husband and I were taking turns being panicked. Thank you guys so much for all your help!!
