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December 2023 by Mason White
We have a very positive experience from start to finish with Royal PLUS. Kim was our estimator and was very thorough and knowledgeable. The quote for our damage repairs was very reasonable. James was the carpenter that completed our repairs. He was very kind, respectful, prompt and thorough. He did very detailed and professional work. Wayne, was the construction project manager who was a very responsive and excellent communicator. He followed through and made sure the project was completed to our satisfaction. Excellent customer service by all. We would definitely use Royal Plus again.
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December 2023 by MARK AZBEL
We were very satisfied with all the people and work that was done in our home after a leak behind one of our bathtubs.Wayne kept us up to date with all the steps throughout the process and did his best to get us back in our home in a timely manner.Everyone was on time and very professional. Home looks great after just a few weeks.Thanks to everyone that we met throughout process. Thanks again to Wayne, Kristen, Holden, James and everyone else. Holden was very informative during the demo explaining everything an was even there to help with pack out and putting everything back in place. Kristen was great with all her knowledge and had pictures of where everything was in each room and during move back in. James did an excellent job on all the woodwork. Was even able to salvage a custom bookcase and shelves next to fireplace. Thanks to all the ladies in the office that I talked to over the phone. Wayne has a pretty good crew and they all worked very well together. Sorry I don’t have all the names that came and went but thank you all. Highly recommend to anyone.Mark A AzbellSalisbury, MD
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September 2023 by Judy Smith
I would have given a 1 star but the team and the estimator who was the first to contact me were very good. My insurance company contacted this outfit to come in and check for mold after I had a small leak that turned into a major renovation. Cody contacted me on a weekend and quickly set up an appointment the next day. He had his remediation team come out. Janice & Max were great & professional as was Cody. The issue was the project managers. The first one came out and I didn't hear anything for 2 weeks, so I had to contact the office and request another manager. Communication was horrible. The estimate seemed pretty clear. Cody had told me I could use their people or I could use my own for the various work that had to be completed. When I was contacted by a representative from Empire Flooring almost a month later (I had a portion of my floor torn up & my island had to be moved, which was damaged and had no countertop on it). The quality & selection was small & I really could not find any to my liking. I kept asking her what the cost by square foot was and she would not respond to me. She finally said it was in my budget. After reading reviews for them I opted for another company. I also decided to go with another cabinet company for my countertops as their price was way too much for what I wanted to pay for quartz countertop. They wanted to pull all my lower cabinets & an 8 foot pantry out to put the floor in. I was concerned from the beginning about this that more damage would be done to my cabinets. Apparently the cost was more than they originally estimated and Royal Plus requested more money from my insurance company which they approved. This took another month! After picking out the cabinet to replace my island, I thought it had been ordered. No. It took another month & then I was informed that it would be 8-12 weeks for the cabinet to come in. The remediation was performed March 14. This was now May 30. When the cabinets finally came in (Aug) I was contacted by email, no phone calls. The project mgr. gave me a schedule. They would come in on Aug 10 to remove my furniture to have the floor put in, the 11 they would remove my cabinets & countertops...this meant I had no kitchen. On Aug 14 it would take 5 days to put the flooring down. No furniture in my living, dining area and office and still no kitchen. Then the next week they would install the island Aug 21 and replace the cabinets, paint on Aug 22-23 & move my furniture back in on Aug 24. The counter people I hired (I will be reviewing them, they were excellent!) could not come in until the island was installed and all the cabinets secured to do the template. She had told me it would be 2 weeks before the countertop would be in. Which meant Sept 6 at least, I would still be without a sink. That's when I put my foot down and said no to the cabinets being pulled! I was only unable to use my kitchen for a couple of days with the cabinets not being removed to put the floor in. When it came time to pay the bill, I assumed that the original estimate to remove & reset the cabinets would be taken off my bill. No. I was told that they had to go with the revised bid from the cabinet company that I never received, just an amount. On the original estimate the cost to remove and reset the cabinets came to almost $1000. But now, according to the project manager & the cabinet company the cost was only $350. They charged $500 to put in an island in but was going to charge me only $350 to remove and replace 5 cabinets & an 8 ft pantry. Really? I can only assume they inflated the price of the island, which I assumed was the same quality as the replaced cabinet. At no time did I choose an upgrade on it. I could not talk to anyone over the project manager about this with Royal Plus. No one returned my calls or questions. I and my insurance company were scammed. Don't use them. You are better off picking your own people to do the work. Let them do the estimate, but don't sign a contract, take the
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August 2023 by D Gr
Horrible company. Slow, they make mant many mistakes. The only thing they’re good at is sending bills and harassing on the phone and in person about payment all throughout the process. They try to get you to pay out of pocket even though insurance is paying. Be VERY careful with this company.Services: Flood restoration
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August 2023 by Lorraine Brown
Cody and Demetrius arrived on time at my house for an appt.The moment they entered my door they were extremely friendly and professional at the same time. I felt at ease from the start. They explained the entire process of what would happen step by step. The two employees asked me several times, if I had any questions about the process or the actions they were proceeding with. They told us exactly what the next few steps would be and how long approximately it would take. I would give this company 10 stars if I could!They definitely displayed empathy for the situation my family was going thru.
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May 2023 by jill joseph
When overwhelmed by acts of nature one call and this company will assist in each area of need
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October 2022 by Terry Bonitz
Nightmare waiting to happen!They act so professional just to get your money and fool you,RUN!
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September 2022 by John Riley
This company saved us from having a lot of down time when our office flooded from a sprinkler head. They came in at 2am and got the water out and had equipment set so we could partially open the next day. Thank you for the amazing service that was provided. I hope I don’t have to use them again, but I know who to call if it does happen again. Thank you to the awesome crew that saved us.
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May 2022 by Dimitra C
I cannot say enough good things about the Royal Plus team out of Winter Springs, FL servicing the Jacksonville, Fl area. Joanne who coordinates everything is terrific. I had used Royal Plus on a previous water-mold removal and everything was completed perfectly. When it happened in another bathroom, my insurance sent out another company, ********** I assumed all companies are going to complete the work the same, but I was very wrong. ********* claimed to have completed the job in 3 hours. They were horrible and left visible mold behind, didn't follow proper protocol and carried molded items unsealed through my house. I was sick from the mold for 2 days. I called my insurance and had them send Royal Plus out to finish the job correctly. Wish I had done that from the start. Mike, with Royal Plus, who wasn't even the same tech I used the first time, worked for 3 days to clean everything up, following all the proper protocols and leaving the moldy 2x4's looking brand new! They are a pleasure to work with and take pride in their work and do an excellent job. If I could rate them a 10 I would.
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May 2022 by Dimitra C
I cannot say enough good things about the Royal Plus team out of Winter Springs, FL servicing the Jacksonville, Fl area. Joanne who coordinates everything is terrific. I had used Royal Plus on a previous water-mold removal and everything was completed perfectly. When it happened in another bathroom, my insurance sent out another company, ********** I assumed all companies are going to complete the work the same, but I was very wrong. ********* claimed to have completed the job in 3 hours. They were horrible and left visible mold behind, didn't follow proper protocol and carried molded items unsealed through my house. I was sick from the mold for 2 days. I called my insurance and had them send Royal Plus out to finish the job correctly. Wish I had done that from the start. Mike, with Royal Plus, who wasn't even the same tech I used the first time, worked for 3 days to clean everything up, following all the proper protocols and leaving the moldy 2x4's looking brand new! They are a pleasure to work with and take pride in their work and do an excellent job. If I could rate them a 10 I would.
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April 2021 by Blake Thompson
I came home to my refrigerator line leaking apparently all day while I was at work. When I came home I had water all over the half my kitchen so I called my ins and then chose Royal Plus from a list. Called they were there promptly, explained what they would be doing and proceeded to extract as much water and then pulled Laminent flooring, set fans. by morning it looked dry but they called to come back to check. So very pleased!!Service: Water damage cleanup
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March 2021 by Leslie mulligan
I discovered a water loss in the kitchen of my rental house. I turned off the water and called my insurance company. Royal Plus was there the next morning to start removing the affected materials and discover the source of the leak. They were excellent with the whole process; from drying the place out and getting rid of the wet stuff, to repairing and replacing. I would definitely use them again!Services: Remodelling
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February 2021 by Laura Dohoney
It seemed like a God send after our house flooded for the insurance company to offer “one stop shopping” for packing/moving, mitigation, renovations and flooring. We were offered Royal Plus to handle it all and trusted them to do so.For over 2 months now, we have been housed in a hotel. After a few weeks of not hearing anything, I reached out to find out when we could pick flooring and cabinets and paint. My house sat with no improvement for weeks. Told to pick out flooring finally but they can’t tell me the cost of the flooring, only the amount the insurance is allowing. Yet the insurance company said if the flooring is cheaper than the allowance, the customer gets the difference. All the contract says is “N/C flooring allowance covers”.Not only dragging their feet and seeming shady, finally got work going-drywall replaced, painting done. I don’t know anything about construction but as a homeowner I don’t like sloppy painting, seams in baseboards not lining up, seams where the new drywall was put in and puttied/sanded showing and parts of the wall that have evident water damage just painted over! I complained to have it corrected before we move back in so the seams have now been caulked by what looks like my 2nd grader. The water damaged walls have an extra thick coat of paint over the visible cracks and warping. Unacceptable workmanship! I now have random contractors coming over to write estimates on what it would cost to fix what Royal Plus has “renovated”. So far the 2 that have looked at it were appalled.For the record, don’t just use a company that your insurance offers. Do your homework. I wish I had and read these reviews before I agreed to Royal Plus. I also see our project manager is mentioned in a negative way by others so glad it wasn’t just me.Services: Remodelling
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February 2021 by Carlos Alicea (iamloscar)
Got some ceiling work done after my ceiling fan fell due to old track work for the old ceiling tiles. Royal Plus took a while to get the work done but I blame that on Covid. A few weeks after the work is down my vent is slowly dropping and some tiles are separating. Nice. Hope it has nothing to do with all the broken and old ceiling material they just left when they put the new ceiling over top(Or in this case, underneath). The folks were nice enough but I wouldn’t say this was the greatest quality work. A bit let down, no worries. I don’t want y’all to reach out to me or anything since I’d prefer to just pay someone else to fix this. Thank gawd they left me an entire box of extra tiles. Oh, they actually came back and lifted that vent for me once, fell down the very next day. Lmao.Service: Remodelling
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February 2021 by Gary collins
Contract with Royal Plus signed and deposit paid.in Sept 2019 for home repair from tree falling against house. Repairs have still not been completed satisfactorily as of April 2020. Promises, promises and more promises. Poor workmanship on a fence they replaced and shoddy work on house. Begrudgingly accepted fence replacement but did get some repairs to house after complaining and sending pictures. House repairs still not complete.
