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February 2024 by Liz S.
It's incredibly sad to witness the decline of what was once a stellar veterinary Practice. I was sad to see Dr. Whall go; he had taken care of several of my animals over the years but I was willing to make the transition, that is until now. I parted ways with this practice after I was not informed that the new vet that my cats had been seeing had left the practice, that I could see someone else, and if I needed more information, I could check out their website (inconveniently down during the call). After requesting a call from the office manager that never occurred, I finally decided to sever the relationship. What a cluster and such a shame. The vet relationship is an important one; we are entrusting the care of our animals to another person. I can no longer recommend this Practice.
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October 2022 by Greek G.
A few years ago, this vet was just fine. The past 2 years, it has been terrible. I took my pup in for a minor mole removal. It was not a cancerous mole but it protruded and it looked like a tick so we wanted it out. What should have been a very simple procedure ended up a disaster where my dog still has a protruding mole, that constantly bleeds, but now also has a quarter size bald spot where the vet overdid it with the cryosurgery. This is a permanent bald spot since the vet admitted to the follicles being killed. Since it is a short-haired dog, the white bald spot with a bleeding mole on it is very obvious. This is on his head so it is visible. The practice is not responding to me and I am furious that the vet did not have the necessary experience to do this procedure. Every time I look at my poor dog all I see is the bald spot and wish I had gone somewhere else to have this done. We should have known better since the prior times I took my dog in, we weren't pleased. And now that the owner retired, it is a free for all with no accountability on the staff. There is a lot of turn over so the staff isn't happy either. I suggest you take your pets elsewhere.
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August 2022 by Michelle S.
My parents took our pets to Fairland Animal Hospital when I was a young girl and I remember my Dad always saying how much he respected Dr. Whall and team for the tender love and care given to our dogs. Now at 63 years of age, I'm taking my pets to the BEST EVER Veterian Hospital around. Recently, my 8 year old Yorkie needed dental surgery and Dr. Andrew Gough was the vet who cleaned and extracted quite a few teeth. When I took her in I was very nervous but after speaking with Dr. Gough he told me exactly what to expect and to not worry. He said, if anything changed he would call me so, prior to surgery he called and explained further .. I was relieved and assured things would be fine. A few hours later I was called to come and pick her up and that she did fine. Let me just say "AMAZING" she was more than fine.. you would never have known she had surgery. I went home with meds and was really thinking she would in pain.. NOT... she was up running around and even ate a little food ( if I let her she would have eaten more).. I can't THANK Dr. Gough and the great team of folks who looked after my fur baby. I'm so pleased, never in the many, many, many years have I or my family been disappointed with the service, care and love. THANK YOU FAIRLAND... THANK YOU DR. GOUGH !!! THANK YOU DR. WHALL FOR HAVING SUCH A GREAT TEAM OF PROFESSIONALS ON BOARD.. WE LOVE YOU ALL...Sweetie, Spice baby, and Sugar :-)
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July 2022 by Stephanie R.
This entire place is a disaster! I make an appointment to bring my dog in because he has an ear hematoma and its been a nightmare! I scheduled an appointment to come in in the morning on July 27th only to get a call the day before that the vet has "an emergency" and my appointment needs to be moved to 2pm. I called and asked if my dog's ear would be treated on that appointment and was told that everything would be done then and there. I show up to my appointment only to be seen by some vet (and charged $70 JUST TO SEE) and was then told that my dog needs to have surgery and that I need to bring him back the next day. At this point I'm annoyed because I have to come back another day FOR SURGERY! I was even given a quote and said okay cool, I'll bring him in. I bring my dog the next day for surgery in the morning, EVEN SIGNED AN ESTIMATE and left him. I get a call from a vet that he either could put my dog on prednisone to see if the hematoma would go down or do surgery for $600-$800. I said I signed an estimate for $360-$470 and now its more?! Not only that, why didn't yall offer the prednisone option the day before on my first visit?! MY DOG WAS THERE FOR SURGERY! IF I WOULD'VE KNOWN ALL OF THIS, I WOULD'VE SAVED MYSELF TIME AND MONEY! OR BETTER YET, GONE ELSEWHERE!! AS A CLIENT OF 20 PLUS YEARS, I AM DONE WITH THIS PLACE! You can never get an appointment unless its far out, they tell you one thing and then its another, my last passed away at a different place because these people couldn't even get her in to be seen and despite all of that, I still gave them another try! Folks please go somewhere else.
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July 2022 by Julee W.
I've been bringing my cats here for 5 years, then they started price gouging and I'm so sad, I really did like this place. In a two year span the price of my cats dental procedure almost tripled.When I asked why? they responded;"We have added IV catheters and IV fluids to our surgical protocol, which we did not do last year for surgery. Between IV fluids, additional medications that may be needed, the price has risen."The price did not just rise, it almost tripled. In a two year span it went from $343 to $940 to get my cats teeth cleaned.unfortunately I cannot afford this veterinarian anymore.
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November 2021 by Theresa M.
Awful customer service. Will never spend my money here again. Totally dismissed me and my concerns, and will not recommend.
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October 2021 by Natasha S.
10 years later... I had to make the difficult decision to move on to another veterinary establishment. I really liked working with Dr. Whall, he was very thorough, knowledgeable and kind. The front office staff used to be very warm and friendly. Over time, it has changed drastically. 1. Dr. Whall isn't available as much as he used to be. They've had a number of vets come and go, it's hard to get to know someone when they have high turnaround. One of my senior pups had a standard dental procedure done, and for some reason came home with bruises ALL OVER her neck, chest and body. My pup was down for several days and this was not alarming to Fairlands. They claimed nothing was wrong and to just keep an eye on her. Fortunately, that doctor was no longer affiliated with Fairlands shortly after. 2. They don't allow you to get prescriptions filled anywhere else. You have to purchase it through them, this includes maintenance like heartworm and tick prevention (which is extremely overpriced here). 3. You are not allowed to come in for vaccines unless your pup has seen a doctor within 6 months. Even though exactly 6 months ago, my pup was in for extensive allergy testing and multiple visits, they were going to require my pup to do an exam all over again just for a Bordatella shot that was due. And then to make an appointment with the doctor would take several weeks because they are backed up. 4. My pup has had severe food allergies for awhile. All the premium or prescription dog foods I would try, would still trigger her allergies or they would change their formula. I got tired of that constant struggle and her getting sick, that I started giving her "Just Food For Dogs" homemade food. And it has worked wonders. She has been so much healthier, happier and active since. She even depends on allergy medicine less. When I spoke with Dr. Bowersett about this, he repeatedly told me it wasn't "real" food and to give her dog food. I explained to him that it was dog food, and he literally just spoke over me and changed the subject. In the end, I saw too many red flags. As much as I like Dr. Whall, he isn't ever available for us. So we had to make the difficult decision to move on.
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August 2021 by Jess F.
Dr. Gough has saved me from leaving Fairland Animal Hospital. I was just about to leave for a myriad of reasons but I brought my 15.5 year old pup in out of desperation. He was amazing. Sadly, the appointment ended w/a cancer diagnosis but he was so awesome about everything. Even took a call from me(well, my best friend)the next day within a minute of holding. She has since passed on and he called to leave a very kind message. He'd only met me and my girl once. Bravo, Dr.Gough.
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June 2021 by Beatriz B.
I love the vets and staff here. Everyone was so welcoming. My dog loves coming to them. He's always welcomed with lots of love.
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April 2021 by Karolyn R.
I've been on the fence about writing this because everyone's experience is different and pet care is SOOOO personal. But since I switched and no longer take my senior cat to Fairland, he has been so much healthier; so I am sharing our story. The first major turn-off at Fairland was when my cat needed dental surgery. One of the docs insisted I take my cat to a cardiologist to have him "cleared" for surgery. I knew the risks to an 18 yr old cat and want to make my own decisions about his care. One of the other vets performed the surgery. Second - I took my cat in during COVID and they didn't let me into the building. My super stressed, senior cat came out with a bloody paw. Third - when their on-line pharmacy was out of stock on my cat's prescription food - they gave me the hardest time about giving me a prescription I could take to another company that had his food in stock. They gave me the run around for two weeks - likely hoping to get the food back in stock. Well I can't imagine that the $55 sale of food was worth losing a client - but that was the final straw for me. He had been losing weight at an alarming rate & I thought since he was 20 yrs old, he was dying. His new vet diagnosed him with hypo-thyroidism. Now we give him medicine to treat his condition and he is gaining weight. He is more active, and engaging in many behaviors he had abandoned. Looking back, my hubs and I both think that he had it for probably a year, and Fairland never caught it. My cat is turning 21 in a few weeks and I sincerely think if we never got a second opinion, my poor baby probably wouldn't have made it.
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January 2021 by Mellissa P.
I have been bringing my animals here since I moved to the area about 7 years ago. Recently, I had to put my beloved pet of 16 years down and I couldn't be more grateful for how they handled the process. I was directed to a room on the side of the building where I was able to be with and console my pet throughout the gut-wrenching process. While they don't currently have the lobby open because of COVID, I was happy that I didn't have to walk through the main lobby to go to this room as I was in tears and wanted privacy. They handled the entire process with compassion, understanding, and delicate care. I'm forever grateful. Highly recommend Dr. Whall and his staff.
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November 2020 by Janis T.
Absolutely excellent. Friendly, efficient staff. Very reasonable price. Our two cats got what they needed in about 45 minutes and we were gone again. Even my lack of a cell phone was no problem.Would recommend to anybody.
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November 2020 by Allie B.
We've been taking our dog here for awhile and all the staff are always incredibly friendly and helpful. They were a little bogged down for awhile during the pandemic, but I appreciate the protocols they have in place for everyone's protection and they have been very communicative through this whole thing. I always completely trust them to give amazing care to my pets when they are in the clinic with them. The vet techs are so lovely, as is the admin staff, and the vets are always very attentive. I really appreciate that they've always been transparent with our options regarding our pets' health and potential costs. Plus, even my dog ADORES them -- she get so excited whenever we pull up! Anyway, I definitely recommend them!
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October 2020 by M O.
Long time client. Got very rushed and irritated phone service when requesting an appointment for a new pet. I would hope some "extras" would be set aside for long time customers...not the case. Bringing pet, loyalty and $$ elsewhere. Will not recommend because of this.
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July 2020 by B W.
Absolutely no care to the animals and rude to owners too. Avoid Dr Wall. He is harsh with cats and when trimming my cats nails he made my cat bleed from every single claw!
