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March 2024 by Ilu Bko
The worst customer service I’ve ever had in my life.
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March 2024 by Maria Marquez
Worst services, i don’t recommend this place at all. We had an appointment and waited 45mnts. And we took the day off from work . At the end we didn’t receive the services nor pay from work. Waste or time.
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March 2024 by michael jo
The worst service every I never see my life like this I want there so many time to get my mailbox key they’re not well to talk to me
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March 2024 by Paul Paul
If you ever want time to stop or just to waste an hour out of your day, or talk to some of the rudest people on the planet, make sure to check this place out
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December 2023 by Stephanie Butter
Had an appointment for a passport application and I wish I had just gotten it done at a different post office. This one had a line out of the door and even though I was early to my appointment I still ended up waiting about 25 minutes to be taken up to the counter. There was a lady who kept telling me to wait in the lobby and they’d come get me when they were ready for me. Ok, so then what’s the point of my appointment if i’m still at their mercy waiting for “whenever they’re ready for me.” Anyway, I walked back into the main room since I thought maybe they’d forgotten about me and I get told again to wait out in the lobby. Damn? For how long???? And don’t even get me started on the parking situation. Definitely not enough spaces for this obviously high traffic location. Please go elsewhere if you can, and if you can’t, please bring your patience!
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December 2023 by Jabari SF
Showed up early for my kids passport appointment and was still waiting for over 30mins after the initial time slot. There were maybe 4-5 regular customers during that timeframe, so the place wasn't busy. The location was also filthy, dead bugs and gum on the floor... Just avoid it if you can.
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December 2023 by Matthew Foley
Arrived early for our passport appointment, were helped promptly by (I think) Jasmine, who was very helpful & knowledgeable.
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November 2023 by Tracey Gronniger
This post office is terrible! We went for passport services and they basically just had us waiting in the lobby area (where there was only one chair) for over 30 mins with no explanation. They were not at all bothered by their slowness and the woman in front of us with a little kid had been there for over an hour. Awful service, do not go here
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October 2023 by Ritika Gosain
I really ask everyone to read this review before going to this location for passport and I regret I didn’t see other reviews before booking my passport appointment here. Yes it’s a scam for passport application!They will make you wait for 35 min and then tell you that appointments is cancelled. They will also tell you there camera for photgraph is not not working.The staff is as rude as they can be!
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October 2023 by Kaye Eva
Will give ZERO if i could!! Was there 9/16/23 at around 1PM. Staff at the counter was rude. Purposefully showing that she’s annoyed while you ask questions. Staff like this should quit if they dont like their job.
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October 2023 by Jameisha Borum
I wish I could give 0 stars Ms. TINNEY or however you spell her name is the worse customer service rep ever how is she even able to help the community her attitude stinks she was even getting smart with the manager my brother was asking for her name she refused to give it she started yelling and spelling it really loud while other customers was there she never spoke or anything she also stated she didn't care if we reported her she's always verrrrry nasty to customers this is my neighborhood post office and we will not be retuning I have been a loyal customer for over 9 years here and this will not and is not acceptable
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September 2023 by LiveMoreWithJour
I would prefer to give them 0 stars, but that isn’t an option. I would not visit this location if you are dying to complete a passport application. They cancelled and rescheduled my appointment one hour before the appointment time and when they rescheduled it, when I showed up, they told me their passport photo machine wasn’t working. For children under 2, most places will not take their photos, so I wish they would have let me know before appointment time so I could have tried to get the photo taken beforehand. On top of this, I asked the worker, Tina or Tine and her coworker, if they could please help me reschedule my appointment at a different location and she told me she had a very long line and could not help me. Horrible costumer service and incapable of doing their job.
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August 2023 by Naty Naty
The customer service was very professional, and the passport process was quick. However, the only concern is that there's only one customer service representative handling the passport process. As a result, you may wait longer than your appointment time. This employee is responsible for both passport processing and USPS shipping. Although the process itself takes around 5 to 10 minutes, you might need to wait until she finishes assisting customers who are shipping their items.
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August 2023 by Nika O
I like this USPS office. They are friendy and will explain things if you ask them. I only wish they have more people when the office is overcrowded.
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July 2023 by Chloe Schwenke
This Post Office is a shambles - especially the passport service. You make an appointment, and when you show up the passport officer is never there. The postal clerk swears that you were sent a text message to reschedule, but that's not true.When I applied a year ago, this is what happened. I finally went to the main Post Office in Bethesda, who handled my passport application with professionalism and courtesy.Today I was dropping off a letter and I heard a gentleman with two children in tow say to the postal clerk that he had a passport appointment but no one was there...I urged him to head to Bethesda.
