-
September 2023 by G-FORCE FITNESS GURU
I have been banking with United Bank since 2012. On September 8, 2023 I experienced the most disgusting customer service I have ever experienced in my life. I went to the Silver Spring location to make a withdrawal and the teller name Juan started yelling and getting upset with me because he wrote my balance on the back of the withdrawal slip and I crossed out the balance because i didn't want my information floating around.Bank elsewhere theses people are very unprofessional. To make matters worse the manager didn't even talk to the teller about his behavior instead he offered me a 4 oz bottle of water. I have had business and personal accounts with United bank for years that Iwill be closing. If you want a professional banking experience don't go to United Bank
-
August 2023 by Kandi Stone
Do not go to this united bank the employees are rude and very prejudice. The manager was rude to my son and hostile with him up until.My neighbor who was there stepped in and treated my neighbor better than my son. my neighbor is white and ny son is black and also everyone that worked there was brown. The manager didn’t even have the decency to apologize to my son please don't go there!!!!
-
August 2021 by John Collins
Worst bank ever
-
November 2020 by Angela Bowen
Savita Hemnani was very professional and pleasant.
-
July 2020 by neina simone
My husband is a very hard working BLACK BEAUTIFUL MAN and was rewarded by his boss with a large bonus to help with traveling reimbursement. He had 3 forms of ID including his drivers license as well as social security card. He was met with contempt and was forced to call his boss on his day off so she could call the bank direct and figure out why with 3 forms of ID and and a check issued from this bank he would be given such a very hard time ESPECIALLY when this was not his first time cashing a check at this establishment. Only when his BOSS called (she is a VERY NICE Caucasian woman) was he able to be helped DO NOT COME HERE IF YOUR BLACK
-
March 2020 by Craig Pinto
Joann is the best at the United Bank! Open an account with her if you want an exceptional experience banking.
-
February 2020 by Jerzy Gillon
Very unprofessional. The only upside is when the branch manager Ms.Savita is there because she is always willing to help but anytime she is not there they are lazy and try to rush you off the phone telling you “I have other customers actually here in person” like being a calling customer isn’t as important or something. I’ve had an account with them for 5-6 years now and I’m VERY strongly considering closing my account.
-
September 2019 by Samuel DeCaria
Terrible customer service, very uncaring & inefficient staff. Avoid this location.
-
May 2019 by Anothai Thoopsamoot
Very bad customer services especially the downtown Silver Spring branch. Today I deposited a $6000 cashier's check from the federal credit union to my account with them over decade and the teller had troubles understand plain English words "Cashier's check" on the check. It took her almost 5 minutes to just deposit a check into my account. Then at 6:40pm she called me and said they will hold my check til the end of the month!!!! I told her it is cashier's check and it from County credit union so it should be available right away. She argued that it's NOT cashier's check!!!and it's not from credit Union!!!I asked for my check back she said bank closed now and check is in process so I can not get it back!!! I told her I will close my account because of this.She said "ok" and nothing else..no apology nothing..so I will take my business somewhere else.
-
January 2019 by asfaw zerihun
Great customer service
-
April 2018 by NellyNel Kara Zo
Best location. I love tidis
-
February 2016 by Stephanie Wade
Best Customer Service Experience, Very Helpful Staff