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October 2023 by Eric Orr
Very small selection but worth supporting a local franchise. Shoes are perfect for my 1 yo.
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July 2023 by Lauren Shade
Gary was super helpful, patient, and kind helping us correctly size our 2.5 year old for shoes. We will definitely go back.
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April 2022 by Jacob Burney
Very poor customer service and behavior from the owner (Rick). We came to this store because Striderite.com has a current promotion for their annual sandal sale. We got our 2-year-old measured and tried on some sandals, but they didn’t have any colors he likes. We took pics of the sandals that fit him so we could order them in the right colors when Rick got them in. However, Rick raised his voice and said he took offense at us taking photos and went off on how he’s a local retailer who doesn’t associate with what they do on Striderite.com. I told him, “You made your point. We’ll take our business elsewhere.” And we tried to leave. However, he followed us and kept trying to escalate the situation and pointed to a sign showing some shuttered local Stride Rite stores. I turned back to him and said, “Dude, I said you made your point. We’re taking our business elsewhere.” And we left. 1) If the owner constantly needs to explain to customers that he’s a locally owned retailer, then he needs to stop paying for the Stride Rite license and have his own privately named store. 2) People take photos of items in stores all the time; most stores have a price match guarantee. 3) His behavior was wholly inappropriate and uncalled for, especially in a store for children. I'd recommend just shopping on Striderite.com.
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February 2022 by Diane Tilghman
I did not appreciate the customer service from the manager/owner Rick when I called the store regarding a return. Rick said his employee (who my first conversation was with) gave me misinformation about a return. I asked if he would allow the return based on the information provided by the employee. Rick responded very angrily. He raised his voice and was very rude. As a manager, his tone was extremely inappropriate and unprofessional. I will take my business elsewhere.
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February 2022 by Jennifer Miller
I have been taking my children there for years. Rick is patient, kind, and always does a great job!
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February 2022 by Aaron S.
We have been getting by with shoes from department stores for ages but for my son's next size up I came here. The quality difference is enormous and the staff can offer real advice on shoes. They know their products very well and are friendly to boot. We will bring our son in for a fitting in the future and hope to continue to purchase shoes here.
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February 2022 by Gordon B.
We have been getting by with shoes from department stores for ages but for my son's next size up I came here. The quality difference is enormous and the staff can offer real advice on shoes. They know their products very well and are friendly to boot. We will bring our son in for a fitting in the future and hope to continue to purchase shoes here.
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January 2022 by Erik V
The fantastic customer service and great selection of casual and specialty shoes (cleats, cowboy boots, dance shoes) for infants, children and even smaller-adults.I've taken my child here for his last 2 pairs of shoes. Each time, we are provided a wide selection of available shoes. This is great because that allows my son to pick a pair we BOTH agree on. And the professional service assures we are always properly sized.
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September 2021 by D B
Rick is always so patient and kind with my toddler. Excellent and quick service. I would give 10 stars if I could.
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April 2021 by Amy Weiss
The store owner was fabulous. He was attentive, knowledgeable and fabulous with my 8 year old. It was quick and efficient and we walked out with a great pair of shoes!
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April 2021 by Keysha Davis
I have shopped at stride 20 plus years ago, up until 7 years ago l have been a regular customer. I didn't appreciate the bad customer service from the sales person maybe Manger, size my daughter feels at a 4. The shoe l wanted came in a 3, l ask to see the shoe,she has had this particular brand over the years and they run big. He went back and forth with me saying she can't fit it ,it's not her size. I said angrily bhering me the shoe. Long story short she can fit it and actually it's too big,we brought the shoes
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April 2021 by Amina Bot
Customer service here is phenomenal! Very attentive
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March 2021 by Kristian Dabney
This Stride Rite location embodies customer service done right! The store manager (Rick) was SUPER helpful and went above and beyond to help me understand the selection of shoes for my "first time walker" as well as searched the store inventory to ensure the item I had in mind from the online inventory was in stock at the Wheaton location. Definitely a happy customer!
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October 2020 by Sheryl T.
Went here to get my baby fitted for his first pair of soft bottom shoes. I was able to avoid a lot of people during the time I went and route I took. What I do like about them is that they take appointments!! Customer service was great and the salesperson was knowledgeable about shoes and the growth of babies feet. They're also an authorized retailer for crocs and they carry adult sizes! I will be back to make sure that my baby's feet are properly taken care of! I grew up on Stride Rite shoes and so will he!!
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October 2020 by Leonor Lopez
Honestly this place was heaven sent! Gary was super attentive and knowledgeable. There are very little places that offer a wide or extra wide selection in kids sneakers and this location had a nice selection. I walked out with 3 pairs of sneakers for both of my boys. High recommend them!