-
March 2024 by James Sykes
Great community Chris and Pablo are so helpful
-
February 2024 by Catherine D.
Ola was the best on my tour of Silver Spring Towers today. She was professional, personable, and made sure to cater to my every interest regarding my new home. I’m strongly considering moving to this complex and appreciate the kindness and commitment in assisting me.
-
January 2024 by Zahra Azan
I've lived here from 2020 - 2023. I'm not sure where this 4.0 rating is coming from (obviously fillers/fakes considering that some of the reviews are by people basically copy pasting). When I moved here, the rating was closer to 3.5 if not less. Things have not changed. All the rates have gone up and the infrastructure has stayed the same with the staff getting significantly worse.IF YOU PLAN TO MOVE HERE: make sure you're a man because they are incredibly sexist. Make sure you are white because despite the fact that the office is mainly people of color, they treat them horribly. Elderly people are treated horribly too.If it was possible, I'd rate it a 0. But the 1 i am giving it is for 2 reasons:1. The front staff2. Janitorial staff. Consider that they hire an outside agency to do this work.CONS:Unprofessional: The staff are horrible. They are argumentative, incredibly rude, and one of them (I think his name was Theo) is creepy and has made me uncomfortable on multiple occasions. When I reported this, it went no where.GASLIGHTING: they will lie about everything. they will pretend like they don't know where you got information from. I often felt like I had to record or email information to avoid this.YELLING STAFF: The staff have no problem with yelling at you or cussing you out. They CAN NOT be held accountable.DAMAGE: I've complained about molding developing about my heating unit and they said this was normal. I left my apartment for 3 weeks and came back to it covered in black mold. I finally called someone in and they said this is not normal and immediately replaced it. I also came back to my bathroom covered in dried up water/dirt because of a leak from above and they said I can clean this on my own.MOVING OUT: Note that when you are getting ready to move out, they won't respond to your submissions. One of the closet doors kept coming off the hinges. They previously fixed this. When I was getting ready to move, for 2 months there were no responses and I got charged for it.ELEVATORS: perpetually down. Upon move out, which was scheduled weeks in advance, they scheduled a fixing so they said they would work with me. This meant that I had to reschedule and pay extra to the moving company.
-
November 2023 by Tiffaney B
I had the pleasure of working with Chris during my recent apartment move-in process, and I can't express how grateful I am for the outstanding service I received. Chris went above and beyond to ensure that everything went smoothly from the beginning. Chris's attention to detail was remarkable. He ensured that my apartment was move-in ready, and everything was in perfect condition.I wholeheartedly recommend working with Chris.
-
October 2023 by Woya K
I lived here for a year and this is my honest review.PROS:- No mice or roachesCON:- The staff at the office is unprofessional, disrespectful and Getho. (I had to go tell one of them to check the way they address me) this is how nasty and disrespectful they are all of them without exception.- The people at the front desk are good especially Paolo, nice and respectful guy.- The alarm going off is very common art this place, you will be obliged to rush outside and wait until the firefighters arrived and check it. And at this point they take their time as they are used to the situation (God forbid if there really is a fire, it will be catastrophic for the tenants)- The shared utilities system is a scam. I knew someone who lived there and never paid utilities until she moved out the same time I did. So they make the news tenants pay for everyone else. the olds tenants were told they will start paying a fix rate of $30-$40 in utilities per month while I was paying up to $109 alone in a studio apt. I travel abroad to come back to 2 bills of $98 I talk to the office people they told me it didn't matter that I was not there I still had to pay.- There is constant renovation in the building, when it is happening on your floor, the noise if unbearable.- The garage doors constantly breakdown and you can see people who don't live in the building walking in and out through the garage doors.- People smoke illegal substances in their apartments and the smell goes in your apt through the ventilation system. (It was so bad I had to tape the vents to prevent the pollute air getting into my apt)THE LIST GOES ON...Overall, I'm really glad I left this place AND I DO NOT RECOMMEND LIVING THERE.
-
July 2023 by Luis Cotto
Move in was smooth! The staff is extremely friendly. Chris the leasing manager was so nice and helpful. I love my studio and my view is amazing!
-
July 2023 by anuradha sarkar
Very good place to stay. The neighborhood is really well ,calm and clean. The leasing staff are very helpful. They have amazing community building gestures for residents.
-
July 2023 by Johari Reid
The people in this establishment are rude and disrespectful. They waste people’s time. I called to have a tour and not only did they not show up but they the concierge rudely told me they did not have any units available. I had spoken to someone in the leasing office less than 24 hours ago who guaranteed availability. Don’t waste your time with these people. Look somewhere else before even thinking of calling them !
-
April 2023 by Carly Guy
I've lived here for at least 5 years. They are more concerned with saving $ than making their residents and residents' pets comfortable. Every single year we're all overheated for a significant amount of time because they refuse to turn the AC on until mid-May.
-
February 2023 by Fredson Desravines
The place to be in Silver Spring, especially on the more affordable side! A huge thank you to Theo in the main office who helped me through the process of landing my apartment. I love it here! Management is dependable and very accommodating to its tenants. Thank you to Christian as well who is a very friendly presence in the main office. And it's always a pleasure to see the friendly smiles of the front desk workers, such as Courtney, who I see almost every morning on my way to work. Come on down to Silver Spring Towers!
-
October 2022 by Willis Welcome
My process from start to finish was amazing. Chris and Theo made sure to answer all of my questions. Being that I was moving from a different state let's just say I had a lot of questions. The move-in process was smooth and they even took all the packages I ordered upstairs for me. I love how everything looks and it's exactly what I imagined. Everyone has been really nice to me and I appreciate that tremendously. All in all this place is a great place to live.
-
July 2022 by Cris Garcia
Chris and Theo helped my move in process go by smoothly and continuously communicated with me and also very attentive. Had a incident where there was leak and I was mad at the moment but Theo took care of it immediately and the maintenance came as soon as I told the leasing office and had it fixed quickly. Also note, the living room is very spacious, and depending on the side of the apartment you are, the view of the entire city is lovely.
-
July 2022 by Leonard Schneider
Perfect building for young professionals, families, and mature singles. Everyone respects one another here and keeps things pretty quiet. The apartments are clean and modern,. The building, despite being a little older, is excellently maintained.If you're looking for an apartment in the area, The Towers are an underrated option. A lot of the buildings they call "luxury" in Silver Spring are loud/poorly maintained/have roach problems due to closeness to restaurants, and charge higher rent for the fun of dealing with all of that.The team that works here are genuinely friendly, go out of their way to help, and have quickly resolved the occasional minor issue I've had.Highly recommended. Again, if you're looking in the area, a great, affordable, option that gets overlooked because of the flashier new buildings in the area.
-
July 2022 by Jay B
It’s almost July 4th weekend and the pool is not open?!!! And there has been no communication to the residents?!!!All of the new buildings in downtown silver spring have their pool open, but Silver Spring Towers & Southern Management doesn’t think it’s a priority for their residents ? Just something to think about before moving here.
-
April 2022 by Brownsuga Gal
Chris and Theo at the office do an amazing job. Their customer service is remarkable. They made the moving in process a lot easier and less stressful for me. Chris was able to answer all my questions and concerns as well as do an excellent job at explaining everything to me as it relates to the apartment. He stayed on top of things and always communicated with me throughout the moving in process. Thank you both for everything. Looking forward to my time living here.
