Silver Spring Ace Hardware is a friendly, locally owned store that offers a wide variety of hardware and home improvement products. It is part of A Few Cool Hardware Stores, a group of 13 stores serving the DC and Baltimore areas. The store is well stocked and provides many options for customers, making it a convenient place for hardware needs and tool rentals. Customers often praise the helpful and kind staff, noting their readiness to assist with product searches and provide expert advice. One employee, Jackie, received high praise for her outstanding service, quickly resolving a replacement issue and showing respect and care for all customers. Jessica also stood out for her helpfulness in looking up products and reserving items for pickup, demonstrating excellent customer service. Nate was appreciated for his quick help and kindness in assisting with luggage repair parts, treating customers with respect and patience. While the store's selection and helpful employees are highly valued, some mention that the cashiers are not always the friendliest. The store offers free parking and a welcoming atmosphere, making it a reliable local option for hardware, tools, and home improvement needs. Overall, Silver Spring Ace Hardware is known for its helpful staff, good product selection, and community-oriented service.
Super helpful staff. It seems they’ve been trained to understand the “I have no idea where this thing is” face and will take you to the right spot. Love that they have a store cat too.
September 2025
Allen was extraordinary, his service was that of perfection. Had a Bikydom scooter had no idea on the names of these pieces and was frustrated. He then with patience took the time to research the subject matter with 10 minutes left of the store being open and because of him I succeeded . Thank you
September 2025
Nick had the patience on me while I was creating an account on my phone. Excellent and friendly service, made me feel valued. Well done packing up my products. Thank You
